114 call center jobs found in Boston

Description Liberty Mutual is seeking a strategic, enterprise-minded platform leader to steward and scale our Intelligent Work Platforms. This focuses on LibertyGPT, MS Copilot, and related GenAI based individual productivity capabilities.   This role is accountable for ensuring that Everyday AI capabilities are governed, connected, cost-effective, secure, and delivering measurable productivity impact across the enterprise.   The Director, Intelligent Work Platforms acts as the enterprise product owner and general manager for this portfolio. The mandate is not to chase tools, but to ensure we are solving the right problems, enabling the right behaviors, and advancing Liberty’s AI maturity responsibly within a highly regulated environment.   Operating within Liberty’s federated AI model: Engineering teams build foundational GenAI and agentic capabilities BU CIOs align platforms to business use cases and value realization Enterprise...

Description Ensuring that data is a competitive differentiator for our enterprise, the USRM Data Office sets strategic data product visions, governs data for quality and compliance, develops best in class data and reporting solutions, and continuously seeks to optimize the value that data creates for our customers and company. Our team includes data analysts, data stewards, data strategists, and data product owners — performance-driven individuals who make sure that data is appropriately leveraged across every layer of our business.   The Operational Data & Reporting team within USRM Data Office is seeking a Senior Data Solutions Analyst focusing on scalable data & reporting solutions and insights for a range of stakeholders within our Direct Distribution and Partnerships reporting team.   **This position may have in-office requirements dependent upon candidate location**   Responsibilities: Design and develop scalable...

You will lead team members to analyze several sources of information and apply user-centered design principles to bring to life engaging and highly usable experiences. You will collaborate with others to design and communicate an end solution that is on brand, visually impactful and meets both user and our needs. You will report to the Director, Channel Operations. #LI-Hybrid Role not eligible for sponsorship. Position Compensation Range: $99,000.00 - $167,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities •Acquire necessary information (analytics, qualitative feedback) from important partners to ensure designs are considerate of growth and user impact. •Lead sketching sessions and other brainstorming activities with team members to capture ideas and broad solution alternatives. •Collaborate with others to define...

Description The   USRM   Servicing   Technology   group is seeking to hire   a   Senior Software Engineer for a team in our Automation portfolio.   In this role you will work within an Agile delivery team to provide automated solutions using AWS, GitHub Copilot and AI. In this role, you would   Explore AI and machine learning experimentation by prototyping innovative AI-driven solutions to enhance business processes and solve complex challenges Develop solutions that meet customer needs and align with technology guardrails and strategy Develop effective, defect free source code meeting business requirements and Liberty standards Troubleshoot infrastructure and software problems, take appropriate corrective action and/or interact with IT staff or vendors in performing complex testing, support and troubleshooting functions Interact with other teams, your Product Owner and Stakeholders to understand and define user stories at a deep technical level Plan work...

Description This is a Boston based position with a hybrid schedule, coming into the office two days per week. Summary Join the team behind Liberty Mutual’s state-of-the-art video production studio and post-production environment. We’re looking for a hands-on post-production systems engineer who’s passionate about keeping video workflows running smoothly – building, supporting, and evolving end-to-end pipelines, shared storage, and the tools that power everything from rough cuts to finished deliverables – while also jumping in to edit and deliver video content. In this role, you’ll be rapidly diagnosing and resolving issues across storage, networks, NLE systems, and ingest/playback (I/O) hardware, while also driving continuous improvement through monitoring, capacity planning, system upgrades, documentation, and training. If you love partnering with creative teams, collaborating with vendors, and shaping what’s next – modern workflows, smarter...

Associate Alternative Channel Distribution Leader Join us as an Associate Alternative Channel Distribution Leader to play a highly influential role in developing relationships with clients and brokers and growing our business.  What you need to know:   This position will be responsible for supporting AIG’s profitable growth, maximizing AIG’s franchise value and playing an active role in managing our Delegated Authority and Captive relationships for the commercial business within NA Commercial Insurance with unique and measurable objectives in the programs/MGA, risk management, and commercial accounts market segments.  The Associate will be a wholly dedicated role that will work with the Head of Wholesale and Alternative Channels Distribution as well as the leaders of Glatfelter, AIG Programs and Captive Solutions to establish and execute a broad and customized distribution management strategy. They will also play an integral role in the wider AIG Distribution...

Description Advance your career at Liberty Mutual Insurance — A Fortune 100 Company     Senior Experience Designer- Content — USRM Service and Claims    *This position will have hybrid in-office requirements if you are located within 50 miles of Portsmouth, NH, Boston, MA, Seattle, WA, Columbus, OH, or Plano, TX*       Join the USRM User Experience organization at Liberty Mutual!     At Liberty Mutual, we believe progress happens when people feel secure. Our purpose is to help people embrace today and confidently pursue tomorrow, and design plays a vital role in making that possible.    Our Experience Design (UX) organization is on a mission to inspire confidence and trust in all the people who touch our brand, crafting experiences that reflect our purpose in every interaction. We strive to provide the best digital quoting, customer service, and claims experiences in the industry — delivering innovative, intuitive solutions that empower customers,...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience. This role is remote eligible. However, you must live in the assigned territory which is ME, VT,...

Description At Liberty, our Personal Lines Auto Product team partners across the company to build and roll out auto insurance solutions that keep pace with what customers and agents need. We focus exclusively on auto, bringing deep expertise, data and analytics to deliver strong state-by-state results while modernizing how we price policies and the technology that supports them. Organized around four core areas—Delivery & Development, Underwriting Effectiveness, State Management, and Mobility Solutions—we work collaboratively to live our purpose: helping people embrace today and confidently pursue tomorrow.   Are you ready to make a significant impact in the world of personal auto insurance? Join our Personal Lines Auto Delivery team, where you'll play a key role in shaping and executing innovative pricing programs that drive USRM's profit and growth goals. You'll take ownership of end-to-end rollouts for assigned states, ensuring compliance...

Description The USRM Agency Distribution Solutions (ADS) Strategy & Alignment team is seeking an enthusiastic Analyst, Project Manager. ADS runs programs that enable agents to sell products outside of the scope of our typical Liberty products along with supporting several referral programs. Strategy & Alignment helps set the strategic direction for these programs, while also providing project management support for new and ongoing initiatives.   The Analyst will support projects and workstreams by applying project management fundamentals to plan, coordinate, and track deliverables, conduct research and analysis, and communicate status to stakeholders.   Core Responsibilities: Serve as project manager for either smaller workstreams within larger complex projects and/or as lead PM for smaller standalone projects.    Help identify the business case and gather stakeholder input to build alignment and secure buy-in for new initiatives....

Description Advance your career at Liberty Mutual Insurance- A Fortune 100 Company.   About the Business: Global Risk Solutions (GRS):   Global Risk Solutions (GRS), the commercial insurance arm of Liberty Mutual, focuses on protecting the world's enterprises — helping companies navigate the risks that come with operating at scale, across industries, and around the globe, giving them the confidence to operate boldly. At the core of our business are our Underwriters — the experts responsible for evaluating risk and determining the right coverage for the businesses we serve. We are seeking a Principal Experience Designer to lead the vision and design delivery for the internal experiences that Underwriters and their cross-functional colleagues rely on every day to do their best work.   As a Senior member of our GRS Experience Design Domain, the Principal Experience Designer will collaborate closely with product teams across...

The Role As a Senior Consultant in the Corporate practice within Risk and Analytics, you will work on and assist project teams focused on developing and delivering reserve studies, pricing/funding analyses and captive consulting activities for our healthcare and corporate clients. You will be responsible for leading the team through data preparation as well as producing and analyzing initial results. You will work closely with a variety of senior colleagues who will help you increase your industry knowledge and sharpen your actuarial skills – all while providing a blend of client facing skills as well. You will play a role in supporting our marketing efforts and the growth of this practice area. As a project manager, you will bring order and process to the client teams with whom you work, and you will serve as a resource to analysts as you help them build their technical and client-facing  expertise. As part of our Corporate practice, you will be mentored by...

Job Description Summary Lead level role that investigates and maintains highly complex property claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settles claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. You will work in the field and handle complex homeowner property field claims. You will preferably be located in Massachusetts but also open to candidates in Connecticut or Rhode Island. A fleet vehicle is provided with the position. You will report to a Large Loss Senior Manager. In this primarily field-based role, you will spend your time working in the field, directly interacting with customers. On occasion, you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may...

Description Our Department: Introduction to Enterprise Data & Data Science (ED&DS)   As we look toward the future, it's clear that data will be the cornerstone of our industry. The market leaders will be those who can manage and utilize data at scale reliably, securely, and intelligently. Capitalizing on data is a strategic imperative for all business units and functions at Liberty Mutual. The Enterprise Data & Data Science (ED&DS) department’s purpose is to optimize the return on our data and data science investments through common capabilities and services. We achieve this through a federated operating model supporting over 1,000 Data and Data Science professionals. In this role, you will join a team of Data and Data Science experts in ED&DS, focusing on advancing talent and governance maturity across these professionals through unified strategies, training programs, and talent practices.   Our Team: How You’ll Contribute...

Description Advance your career at Liberty Mutual Insurance, a Fortune 100 company!   When you enter a position at Liberty Mutual Insurance, you'll find the same dynamic environment and challenges as within other organizations. Yet you'll find something more: an opportunity to apply your analytic and technical skills to a company renowned for its integrity and focus on developing its employees' careers.   Global Risk Solutions (GRS) is Liberty Mutual’s leading global commercial and specialty (re)insurer, recognized for its value-driven brand, product and geographic breadth, and commitment to working with clients and partners to help solve their evolving risk needs. With ~$25B in gross written premium, operations in 26 countries, and ~15,000 employees worldwide, GRS offers the reputation and strength of a global leader and the long-term, client- and partner-oriented mindset of a mutual company.   The Senior Manager, Competitive Intelligence leads...

Description About the Team The Corporate Strategy & Research (CS&R) group is an award-winning 35-person enterprise strategy and internal strategy consulting team within Liberty Mutual Insurance, a Fortune 100 company with 40,000 employees operating in 28 countries and economies worldwide. The group serves as trusted strategic advisers to the CEO and Executive Leadership Team and drives transformational change by taking an enterprise-wide, customer-centric perspective.   Established in 1972, CS&R has an outstanding track record of developing future leaders and serving as a top talent feeder to the organization by creating an environment that fosters intellectual curiosity, professional development, and personal fulfillment. Alumni of the group include our current Chairman & CEO, Chief Insights & Solutions Officer, EVP & General Manager of Sales and Service, SVP & Head of BU Strategy, VP & Managing Director of Corporate...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience. This role is remote eligible. However, you must live in the assigned territory which is ME, VT,...

Description Liberty Mutual is looking for a Senior Relationship Manager to serve as a key relationship lead and consultant for a portfolio of strategic partners across the Financial Services vertical (credit unions, banks, fintechs, and credit card/bureau partners). In this role, you’ll work closely with senior partnership leaders to help drive partner growth and retention – assessing performance, identifying opportunities, and turning insights into clear strategies and action plans. You’ll help lead partner check-ins and business reviews, build executive-ready updates and recommendations, and coordinate across internal teams (marketing, analytics, product, legal/compliance, and operations) to launch initiatives, optimize results through test-and-learn, and resolve issues quickly. This is a high-visibility position reporting directly to the Vice President of Financial Services Strategic Partnerships.   Job Responsibilities Represent Liberty Mutual as a...

Description   The Planning & Portfolio Management team is seeking a Grade 16 Consultant to own analytic assessment of book profitability and growth across GRS North America products. Join the team to play a central role in shaping GRS North America’s profitability and strategic direction: you’ll own high‑impact forecasting and portfolio work, collaborate daily with underwriting, pricing and finance leaders, and have visible influence on multi‑year targets like the 2030 strategy. The key responsibilities of this role include supporting development of robust Operational Plan (OVP) combined-ratio forecasts, developing and validating by-channel Loss Ratio forecasts for the financial plan, and supporting broader GRS North America portfolio-management initiatives. The role reports to the Portfolio Management Team Manager. **This job is open to both Grade 16 Consultant, Advanced Analytics or Grade 16 Sr. Actuarial Analyst, Actuarial ** Key...

Description The Talent Business Partner, Technology is a strategic partner and member of the executive leader teams for Corporate Technology and Investments, Data & Experience and is responsible for designing and driving talent strategies that advance business goals and objectives. The Talent Business Partner, Technology leads a team of Talent professionals for the aligned groups and is accountable for a holistic talent strategy for the function(s) overall.   Responsibilities: Leads a high-performing Talent team embedded in Technology; sets priorities, allocates resources, and delivers measurable outcome milestones. Designs and executes multi-year strategic workforce and skills plans aligned to technology, data, AI, and platform roadmaps—anticipating future roles, emerging capabilities, and skill adjacencies rather than relying on static job architectures. Partners with Technology leaders to identify critical skill segments (e.g., engineering,...