33 customer center technical analyst jobs found in Boston

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Territory Sales Manager LOCATIONS: There is one position available. Candidates must reside in and be able to travel within their geographic area. Territory sizes are dependent on the state(s) the candidate manages. Candidate can reside in/near location listed. City to reside in/near: Boston, MA: Territory : Entire State MA (Majority of Agencies), NH, ME, VT: Overnight...

As the Lead Applications Development Engineer at American Family Insurance you will collaborate with others in the division to provide and maintain applications to meet our needs. Responsible for development for large-scale business solutions, providing technical guidance for specific applications. You will report to the Senior Manager, Engineering - Integration Engineering Department #LI-hybrid Position Compensation Range: $147,000.00 - $248,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Provide expertise during the initial phase of the project, including resource estimate, skill requirement, time requirement, tool/technology identification, and proof of concept participation. Analyze high-level system specification, business requirement, and use case. Translate requirement into detailed technical specification...

Description Global Risk Solutions (GRS) is Liberty Mutual’s leading global commercial and specialty (re)insurer recognized for its’ values-driven brand, product and geographic breadth, and commitment to working with clients and partners to help solve their evolving risk needs. With ~$25B in gross written premium, operations in 28 countries, and ~15 thousand employees worldwide GRS offers the reputation and strength of a global leader and the long-term client- and partner-oriented mindset of a mutual company.   This role is within the GRS Strategy and Alignment team, which is responsible for orchestrating the development of the long-term strategy for the commercial and specialty (re)insurance business and driving strategic discussions with the leadership team.   We seek an individual with the desire to work in a collaborative, high-performance, and high-visibility culture, capable of working cross-functionally throughout the organization. This role will...

Description **This position is r ange posting from VP to Director. Level of position offered will be based on skills and experience at manger discretion and may have in-office requirements depending on candidate location. **   The Company   Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.   Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the...

Description This is a Boston based position with a hybrid schedule, coming into the office two days per week. Summary Join the team behind Liberty Mutual’s state-of-the-art video production studio and post-production environment. We’re looking for a hands-on post-production systems engineer who’s passionate about keeping video workflows running smoothly – building, supporting, and evolving end-to-end pipelines, shared storage, and the tools that power everything from rough cuts to finished deliverables – while also jumping in to edit and deliver video content. In this role, you’ll be rapidly diagnosing and resolving issues across storage, networks, NLE systems, and ingest/playback (I/O) hardware, while also driving continuous improvement through monitoring, capacity planning, system upgrades, documentation, and training. If you love partnering with creative teams, collaborating with vendors, and shaping what’s next – modern workflows, smarter...

Description At Liberty, our Personal Lines Auto Product team partners across the company to build and roll out auto insurance solutions that keep pace with what customers and agents need. We focus exclusively on auto, bringing deep expertise, data and analytics to deliver strong state-by-state results while modernizing how we price policies and the technology that supports them. Organized around four core areas—Delivery & Development, Underwriting Effectiveness, State Management, and Mobility Solutions—we work collaboratively to live our purpose: helping people embrace today and confidently pursue tomorrow.   Are you ready to make a significant impact in the world of personal auto insurance? Join our Personal Lines Auto Delivery team, where you'll play a key role in shaping and executing innovative pricing programs that drive USRM's profit and growth goals. You'll take ownership of end-to-end rollouts for assigned states, ensuring compliance...

Description Advance your career at Liberty Mutual Insurance, a Fortune 100 company!   When you enter a position at Liberty Mutual Insurance, you'll find the same dynamic environment and challenges as within other organizations. Yet you'll find something more: an opportunity to apply your analytic and technical skills to a company renowned for its integrity and focus on developing its employees' careers.   Global Risk Solutions (GRS) is Liberty Mutual’s leading global commercial and specialty (re)insurer, recognized for its value-driven brand, product and geographic breadth, and commitment to working with clients and partners to help solve their evolving risk needs. With ~$25B in gross written premium, operations in 26 countries, and ~15,000 employees worldwide, GRS offers the reputation and strength of a global leader and the long-term, client- and partner-oriented mindset of a mutual company.   The Senior Manager, Competitive Intelligence leads...

Actuary, Reserving - North America Specialty At AIG, we are reimagining the way we help customers to manage risk. Join us as a Actuary, Reserving - North America Specialty, North America to take on key responsibilities within a world-class actuarial function. Make your mark on the Actuarial Team Our Actuaries are on the front lines, quantifying risk, pricing insurance and reserving losses for AIG’s major insurance operating companies, globally. We collaborate with Finance, Claims, Operations, Marketing and Risk Management, among other functions. As an AIG actuary, you will be challenged and encouraged to reach your greatest potential to help improve how we predict, manage and mitigate risk. How you will create an impact The North America Specialty Reserving Lead will be responsible for managing the day-to-day workflow of up to 4 analysts with the responsibility of coordinating and reviewing the reserving process and results for North America Specialty. This key role...

Description Do you have the skills—and drive—to join a tech team that’s working to digitally transform a trillion-dollar industry? From test-driving the latest technologies to creating intuitive consumer apps, Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. As a solutions engineer at Liberty Mutual, you’ll be responsible for guiding the development of systems, technical and product standards based on business plans and long-term strategies, while working in an agile environment that has the creative energy of a start-up—and the full backing and comprehensive benefits of a Fortune 100 company. ***This is a hybrid position requiring two days in the office a week (Boston, Portsmouth, Plano, Indianapolis, or Columbus *** Join us at the center of Liberty Mutual’s digital workflow ecosystem. Our Workflow & Automation squads’ power Hqueue, our Tier‑1, high‑performance...

Description Under supervision, the CAT Management Analyst is responsible for the collection, quality assurance, modeling and reporting of the data used to assess vulnerability to natural and man-made events. Contributes to the development of risk management tools, data models, and processes needed to monitor and control exposures. Collaborate closely with cross-functional teams to process portfolios, interpret model results and generate insightful reports and recommendations to mitigate potential issues. Contributes to the continuous improvement of catastrophe modeling methodologies and processes, in order to enhance the accuracy and effectiveness of risk assessment process. Strong analytical skills, attention to detail, and the ability to communicate technical information effectively. This is a hybrid position requiring twice a week in-office with preference on candidates residing within 50 miles of Boston, MA office. Please note this is subject to...

Description Liberty Mutual is seeking a Senior Director of Strategy, Planning, and Resiliency for our Investments, Data, and Experience technology division. Reporting to the Chief Technology Officer, the senior director will facilitate strategic planning and lead resiliency efforts for the LMI Technology, Enterprise Data and Analytics Technology (EDATA), and Intelligent Work Platforms.   The role balances strategic foresight, operational rigor, and risk-informed decision-making, with a strong emphasis on building and running resilient technology ecosystems that can withstand disruption, scale with growth, and enable innovation, while enabling modernization and innovation across the enterprise.   Responsibilities   Executive Partnership & Influence   Support the CTO by orchestrating strategic planning, executive communications, and cross portfolio alignment, ensuring priorities are clearly articulated, decisions are...

Description We are a growing specialty insurer focused on construction casualty. Our teams combine deep technical underwriting expertise in automobile, workers’ compensation, general liability and umbrella with strong construction industry knowledge. We prioritize client centricity, industry specialization and disciplined responsiveness — and we’re building a best-in-class regional practice to deliver superior service, profitable growth and lasting broker partnerships.   The role we are hiring for is a Senior Construction Underwriting Manager to lead and scale our regional construction casualty practice. This is a hands-on leadership role responsible for building an elite underwriting culture, attracting and developing top-tier casualty talent, and growing a sustainable, profitable portfolio of construction accounts. You will own regional underwriting strategy, manage executive broker/agency relationships, and align regional execution with company...

Description Reporting to the Head of Analytics, this role supports the design, optimization and performance monitoring of Liberty Mutual’s outwards reinsurance treaties. The role ensures reinsurance strategy aligns with risk appetite, capital efficiency objectives, underwriting strategy and reinsurance market cycle. The position partners with Actuarial, Risk, MI, Finance and external brokers to deliver data-driven reinsurance solutions that protect earnings, manage volatility and optimize return on capital.   Responsibilities: Support the design and placement of proportional and excess loss treaties across property, casualty and specialty portfolios. Perform technical analyses to recommend optimal retentions, limits, attachment points, and structures. Quantify trade-offs between cost of reinsurance, earnings volatility, and capital relief. Model ceded reinsurance performance under deterministic and stochastic scenarios. Assess impact on...

Description The Company  Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.   Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do...

Description Liberty Mutual Investments manages Liberty Mutual Insurance Group’s global financial assets across public and private domains, to create capital and generate income. With over $100 billion in AUM and staffed with 300+ investment, finance and operations professionals located in Boston, MA., Liberty Mutual Investments offers the best of both worlds; the look and feel of a boutique investment firm, and the reputation and financial strength of a Fortune 100 company.   We are seeking a highly skilled and motivated Principal Front-Office Engineer to join our prestigious investment firm. As a Principal Front-Office Engineer, you will serve as the technical lead embedded within the Risk team , driving design and implementation of small-scale applications and proof of concepts that will improve risk analysis, develop AI-enabled workflows, and enhance reporting systems & processes.   You will work closely with risk analysts and investment teams, but...

Description We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.   At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.      This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH, Boston, MA.   You must be authorized to work in the United States without employer sponsorship now or in...

Claims Analyst III As a Claim Analyst III, you will be responsible for handling all aspects of third-party EPL/Professional Liability/D&O claims from inception through conclusion brought against insureds. How you will create an impact Focused on Employment Practices Liability, this role is an ideal opportunity to develop your expertise in handling and investigating complex claims. The aim is deal with genuine claims through a proactive, best practice approach, in line with AIGs quality standards – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.  You will also proactively identify and review suspect/fraudulent claims on a consistent basis – dealing with such claims in line with our clear guidelines. Your work will involve regular contact with internal stakeholders and brokers, (medical) experts, clients’ lawyers, victims or their legal representatives. We want you to build...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Description Liberty Mutual has an immediate opening for an experienced claims professional to join our Complex Construction Claims Team within the Specialized Claims group.  This role handles high-exposure, complex and litigated Commercial Casualty claims $500,000 and up) involving construction-related Bodily Injury and specific -event Property Damage claims under Commercial General Liability (CGL) and Commercial Auto policies for our Construction Industry Accounts. The role does not handle Construction Defect claims. In this position, you will own claim strategy end-to-end - establishing coverage and liability positions, setting and adjusting reserves, directing investigation and expert resources, managing litigation and outside counsel, and driving timely resolution.  You will be expected to operate with strong technical judgment, influence, and collaboration across Legal, Underwriting, and other internal partners, and may serve as a technical...

Position Summary The Senior Scrum Lead at Coverys plays a key role in advancing the organization’s Agile delivery model across insurance, risk analytics, and enterprise technology platforms. This role partners closely with business and IT leaders to deliver initiatives that modernize policy, billing, claims, and underwriting systems, enhance digital experiences, and support Coverys’ mission of protecting the healthcare community through innovative insurance and risk management solutions. Essential Duties & Responsibilities Agile Delivery & Execution Serve as Scrum Lead for two or more Agile teams within Coverys’ product and technology portfolio (e.g., core systems modernization, analytics, or digital experience). Plan and facilitate all Scrum ceremonies sprint planning, daily stand-ups, sprint reviews, and retrospectives. Partner with Product Owners and Business Analysts to maintain healthy, prioritized backlogs aligned with strategic business...