4 service desk analyst jobs found in Boston

Description Liberty Mutual’s Digital Communication, Knowledge Management and Learning portfolio is looking to hire a Business Systems Analyst. Knowledge is a critical product for our business. It helps new hires ramp up, supports existing employees in serving customers accurately and, as AI grows, is becoming a key input to our other AI efforts. In this role, you’ll keep that product running smoothly by managing who has access to what, assessing the impact of organizational and platform changes, and turning business needs into clear requirements. You’ll work closely with the Knowledge Management product team, Technology, Knowledge Development Solutions (KDS) and our vendors.   Responsibilities: Applies skills from the Associate Business Analyst role, or equivalent experience, to analyze how the Knowledge Management (KM) platform and its processes work, with a focus on access, workflow and requirements. Researches, analyzes and presents findings, and...

Description About the Team   The Corporate Strategy & Research (CS&R) group is an award-winning 35-person enterprise strategy and internal strategy consulting team within Liberty Mutual Insurance, a Fortune 100 company with 40,000 employees operating in 28 countries and economies worldwide. The group serves as trusted strategic advisers to the CEO and Executive Leadership Team and drives transformational change by taking an enterprise-wide, customer-centric perspective.   Established in 1972, CS&R has an outstanding track record of developing future leaders and serving as a top talent feeder to the organization by creating an environment that fosters intellectual curiosity, professional development, and personal fulfillment. Alumni of the group include our current Chairman & CEO, Chief Insights & Solutions Officer, EVP & General Manager of Sales and Service, SVP & Head of BU Strategy, VP & Managing Director of Corporate...

Description Join a Growing Team and Tackle Some of the Industry's Most Complex Environmental Claims   Liberty Mutual is expanding our Environmental Claims team and seeking an experienced Environmental Claims Professional to manage high-exposure environmental, pollution, toxic tort, and mass litigation claims within our Commercial Specialty Lines portfolio!  This is an excellent opportunity for a seasoned claims professional who thrives in complex coverage and liability analysis, enjoys collaborating with legal and industry experts, and is looking to make a meaningful impact at a Fortune 100 carrier known for its financial strength, innovation, and commitment to customer advocacy.  In this role of Senior Technical Claims Specialist, you will exercise significant judgment and ownership throughout the entire claim lifecycle, from coverage analysis and investigation through litigation management, negotiation, and resolution. You'll partner closely with...

Description If you’re looking for a claims role where you can make a real impact—not just manage a desk—this is it. Our Construction Liability team handles moderate to high-exposure 3rd party bodily injury and general liability property damage claims for some of the largest owner/developers, general contractors, and subcontractors across the country. From NY Labor Law and OCIP/CCIP programs to auto accidents, road construction losses, underground utility strikes, and major liability exposures tied to active job sites across the Country, the work is challenging, fast-moving, and meaningful.   The Senior Claims Specialist works within a Claims Team navigating some of the most challenging construction claims in the industry. You will work in a team of claims professionals who may work in office or remote depending on their location. You will partner with a strong leadership team that values accountability, collaboration, and growth. If you enjoy working along top...