122 call center jobs found in Boston, MA

Description At Liberty, our Personal Lines Property & Specialty Product team partners across the company to design and launch home and specialty insurance solutions — from homeowners (property) and condos to renters and other niche lines (specialty)— that meet evolving customer and agent needs. We focus on preparing and executing program rollouts, delivering on our growth roadmap, and modernizing pricing and the technology that supports the work we do. Organized into five functions—State Management, Development, Delivery, Underwriting Effectiveness, and Specialty—we collaborate closely to meet our goals and help customers feel secure today and confident about tomorrow.   Our USRM Property Design and Experience team is seeking a talented, motivated individual to join our highly visible group that focuses on enhancing and innovating our core homeowners insurance products. This analyst role will focus on enhancing our Personal Lines Property products with a...

Description Liberty Mutual is seeking a management-level attorney for a dynamic, innovative, and fast-paced team. This managing attorney will lead a team of lawyers and legal professionals who support the personal auto operations of Liberty Mutual Group’s US Retail Markets (USRM) business unit ($27 billion). The role focuses on legal support and guidance for USRM’s auto insurance products, including product design, pricing, underwriting, forms, telematics, and state management operations. The position provides oversight of legal strategy and resourcing for USRM’s Personal Auto leadership and their strategic priorities. Responsibilities: Manage goals, capacity, performance, and development for team members/direct reports. Maintain visibility, communicate broadly, and actively collaborate across teams; provide strategic oversight of key initiatives within USRM’s Personal Auto insurance product team. Represent and advise the Company in substantial...

Description Represents Liberty Mutual as a Relationship Manager across the Financial Services Vertical partner accounts with the goal of driving profitable growth within the Strategic Partnership Group (SPG) at Liberty Mutual. Supports overall profitability and retention of existing accounts and the implementation of new accounts, under minimal direction. Supports existing and new partner relationships (e.g., credit unions, banks, fintechs, and credit cards/bureaus) to help the vertical scale through consistent practices, coordinated execution, and internal alignment. Leverages existing solutions to bring Liberty Mutual’s full suite of product offerings to partners. Ensures partner service needs are met through frequent meetings and discussions covering strategy, account performance, new products, market developments, and effective internal coordination, including modernizing our digital marketing strategy, measurement, and optimization.   Represents...

Actuary, Reserving - North America Specialty At AIG, we are reimagining the way we help customers to manage risk. Join us as a Actuary, Reserving - North America Specialty, North America to take on key responsibilities within a world-class actuarial function. Make your mark on the Actuarial Team Our Actuaries are on the front lines, quantifying risk, pricing insurance and reserving losses for AIG’s major insurance operating companies, globally. We collaborate with Finance, Claims, Operations, Marketing and Risk Management, among other functions. As an AIG actuary, you will be challenged and encouraged to reach your greatest potential to help improve how we predict, manage and mitigate risk. How you will create an impact The North America Specialty Reserving Lead will be responsible for managing the day-to-day workflow of up to 4 analysts with the responsibility of coordinating and reviewing the reserving process and results for North America Specialty. This key role...

Description Do you have the skills—and drive—to join a tech team that’s working to digitally transform a trillion-dollar industry? From test-driving the latest technologies to creating intuitive consumer apps, Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. As a solutions engineer at Liberty Mutual, you’ll be responsible for guiding the development of systems, technical and product standards based on business plans and long-term strategies, while working in an agile environment that has the creative energy of a start-up—and the full backing and comprehensive benefits of a Fortune 100 company. ***This is a hybrid position requiring two days in the office a week (Boston, Portsmouth, Plano, Indianapolis, or Columbus *** Join us at the center of Liberty Mutual’s digital workflow ecosystem. Our Workflow & Automation squads’ power Hqueue, our Tier‑1, high‑performance...

Description This role will be based in our Boston, MA headquarters office working a hybrid schedule.   Advance Your Career at Liberty Mutual Insurance - A Fortune 100 Company   About the Team The Corporate Strategy & Research (CS&R) group is an award-winning ~40-person enterprise strategy and internal strategy consulting team within Liberty Mutual Insurance, a Fortune 100 company with 45,000 employees in 900 offices worldwide. The group serves as trusted strategic advisers to the CEO and Executive Leadership Team and drives transformational change by taking an enterprise-wide, customer-centric perspective. Established in 1972, CS&R has an outstanding track record of developing future leaders and serving as a top talent feeder to the organization by creating an environment that fosters intellectual curiosity, professional development, and personal fulfillment. Alumni of the group include our current President & CEO, Chief...

Crum & Forster Company Overview Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+"(Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work® Award  for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit...

Company: Mercer Description: We are seeking a talented individual to join our Cash and Trading Operations team at Mercer. This role will be based in Boston, MA. This is a hybrid role that has a requirement of working at least three days a week in the office. The Investment Trading Operations Specialist is responsible for executing daily, monthly, and ad hoc processes to support trading execution, reconciliation, data integrity, system administration, and documentation of procedures. This role involves ensuring accurate loading and reconciliation of daily data into trading and reporting systems, while collaborating closely with Operations associates, Portfolio Management, Client Service, Strategy, and Technology teams to resolve issues and fulfill ad hoc requests. The Analyst serves as a key point of contact for internal stakeholders, providing timely support on servicing issues and other operational needs. We will count on you to: Manage daily morning...

Description Under supervision, the CAT Management Analyst is responsible for the collection, quality assurance, modeling and reporting of the data used to assess vulnerability to natural and man-made events. Contributes to the development of risk management tools, data models, and processes needed to monitor and control exposures. Collaborate closely with cross-functional teams to process portfolios, interpret model results and generate insightful reports and recommendations to mitigate potential issues. Contributes to the continuous improvement of catastrophe modeling methodologies and processes, in order to enhance the accuracy and effectiveness of risk assessment process. Strong analytical skills, attention to detail, and the ability to communicate technical information effectively. This is a hybrid position requiring twice a week in-office with preference on candidates residing within 50 miles of Boston, MA office. Please note this is subject to...

Description Liberty Mutual is seeking a Senior Director of Strategy, Planning, and Resiliency for our Investments, Data, and Experience technology division. Reporting to the Chief Technology Officer, the senior director will facilitate strategic planning and lead resiliency efforts for the LMI Technology, Enterprise Data and Analytics Technology (EDATA), and Intelligent Work Platforms.   The role balances strategic foresight, operational rigor, and risk-informed decision-making, with a strong emphasis on building and running resilient technology ecosystems that can withstand disruption, scale with growth, and enable innovation, while enabling modernization and innovation across the enterprise.   Responsibilities   Executive Partnership & Influence   Support the CTO by orchestrating strategic planning, executive communications, and cross portfolio alignment, ensuring priorities are clearly articulated, decisions are...

Role Summary   As a Senior Product Owner, Guardian Insights you will help shape Guardian’s next-generation reporting and insights platform for group customers and brokers. You will redefine how employers and brokers understand key topics like plan performance, costs, and network engagement—enabling smarter decisions and better outcomes. You will translate the product vision into execution by owning the team backlog, guiding customer experience decisions, and driving delivery across data ingestion, APIs, event-driven workflows, and key engagement features. The role requires strong product instincts, technical fluency, and a bias toward decisive action, along with the ability to collaborate effectively across teams to deliver meaningful customer and business value.   You will:   Translate the product vision and strategy into a team backlog, including user stories with clear acceptance criteria and tasks, ensuring alignment with epics and customer needs...

Description We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.   This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH and Boston, MA.     You must be authorized to work in the United States without employer sponsorship now or in the future. We will not sponsor employment visas . Candidates who will require future sponsorship, including candidates on CPT/OPT/STEMOPT who will require future sponsorship, are not eligible to apply.   Job introduction:   Global Finance Technology (GFT) is looking for an experienced, passionate Reinsurance Technology Director to support our...

Description We are a growing specialty insurer focused on construction casualty. Our teams combine deep technical underwriting expertise in automobile, workers’ compensation, general liability and umbrella with strong construction industry knowledge. We prioritize client centricity, industry specialization and disciplined responsiveness — and we’re building a best-in-class regional practice to deliver superior service, profitable growth and lasting broker partnerships.   The role we are hiring for is a Senior Construction Underwriting Manager to lead and scale our regional construction casualty practice. This is a hands-on leadership role responsible for building an elite underwriting culture, attracting and developing top-tier casualty talent, and growing a sustainable, profitable portfolio of construction accounts. You will own regional underwriting strategy, manage executive broker/agency relationships, and align regional execution with company...

Description Reporting to the Head of Analytics, this role supports the design, optimization and performance monitoring of Liberty Mutual’s outwards reinsurance treaties. The role ensures reinsurance strategy aligns with risk appetite, capital efficiency objectives, underwriting strategy and reinsurance market cycle. The position partners with Actuarial, Risk, MI, Finance and external brokers to deliver data-driven reinsurance solutions that protect earnings, manage volatility and optimize return on capital.   Responsibilities: Support the design and placement of proportional and excess loss treaties across property, casualty and specialty portfolios. Perform technical analyses to recommend optimal retentions, limits, attachment points, and structures. Quantify trade-offs between cost of reinsurance, earnings volatility, and capital relief. Model ceded reinsurance performance under deterministic and stochastic scenarios. Assess impact on...

Description The Company  Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.   Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience. This role is remote eligible. However, you must live in the assigned territory which is ME, VT,...

Company: Mercer Description: We are seeking a talented individual to join our Wealth team at Mercer, a Marsh business. This role will be based in Boston and offers a hybrid work arrangement, requiring a minimum of three days per week in the office. As a Portfolio Implementation Associate , you will take direct responsibility for discretionary client and investment product implementations, collaborating closely with sales, investment consulting, client office, operations, and portfolio management teams. You’ll play a vital role in delivering exceptional client service and facilitating seamless communication across internal and external teams. This is an exciting opportunity to contribute to impactful investment processes in a dynamic environment! We will count on you to: Develop strong relationships with both internal and external parties, and work across team boundaries to deliver results on key department and business initiatives Service clients to the...

Description Liberty Mutual Investments manages Liberty Mutual Insurance Group’s global financial assets across public and private domains, to create capital and generate income. With over $100 billion in AUM and staffed with 300+ investment, finance and operations professionals located in Boston, MA., Liberty Mutual Investments offers the best of both worlds; the look and feel of a boutique investment firm, and the reputation and financial strength of a Fortune 100 company.   Note: This role has a hybrid work arrangement (2 -3 days per week in our Boston office).   The Principal Full Stack Software Engineer for the Public Markets Agile Squad will: - Provide hands-on technical leadership designing and building real-time, high‑throughput trading and market data platforms for Global Liquid Markets. - Partner closely with Product Owners, business stakeholders, and Solution Engineers to co‑create solution designs that balance speed, resilience,...

Description Job Location:  The role is located in Boston, MA or Portsmouth, NH; working in a hybrid model (weekly blend of 2-days in-office and 3- days working from home.   Context :   We are embarking on a multi-year transformation program to simplify and modernize our business  and  technology. We will radically simplify and accelerate how we go to market and are looking for top talent to join our team!   Transformation Team :    The Transformation team is accountable for driving work to achieve our north-star vision of both business and tech simplification.  The team is accountable for:    Driving Transformational Change : responsible for the success and momentum of a body of work within the larger transformation program  Defining Program Vision : Articulating outcomes, scope, timelines and milestones in a manner that allows prioritization across competing forces     Driving Decision-making:  Identifying key decisions and...

Description As a Principal Data Strategist within the Office of Data and Data Science team supporting People, Purpose, and Brand, you will be a driving force behind transforming our organization and supporting business goals through cutting-edge data initiatives. As part of a team, you’ll manage project workstreams and act as a liaison to embed data strategy into large, strategic priorities.  You’ll not only manage impactful data projects but also develop and mature strategy practices to steer an overall data strategy vision alongside our Enterprise Data Practice partners. Using creative storytelling and communication, you will mature and inspire a data-driven culture amongst stakeholders and data consumers.  You’ll research and understand industry trends, explain complex data concepts for diverse audiences, and lead cross-functional teams to tackle real business challenges with data. This role will sit within the Transformation, Intelligence, and Enablement team...