25 customer operations associate jobs found in Boston, MA

Description T he North America (NA) Chief Reserving Actuary will lead the North America Reserving function. Position involves being responsible for the team performing thorough reserve analysis, maintaining reasonable and adequate reserves for this $20 Billion reserve base, clearly and transparently communicating results of reserve studies to key stakeholders, identifying elements of the reserve analysis that is particularly relevant to future business decisions by the NA business unit, effectively managing and leading a large team, and building strong relationships with business leaders and other key leaders throughout the organization.   Responsibilities    Provide an independent assessment of the NA reserves and associated reserve risks, ensuring the adequacy and accuracy of the NA reserves. Ensure use of accurate, sound, and innovative approaches in projecting and setting reserving guidelines that are consistent with those of Global Risk Solutions...

Description Duties:   Act as the lead solution engineer or technical lead responsible for the implementation of approved technologies that align with technical architecture, customer business plans and long-term strategy.  Participate in architecture migrations and maintain critical relationships with vendors and business partners.  Manage the troubleshooting and resolution of infrastructure compatibility issues based on systems architecture, project requirements, and customer expectations. Participate during incident management events and provides consultative recommendations on viable resolutions.  Make recommendations to improve process efficiency and effectiveness.  Contribute to decisions that impact profitability and operational effectiveness.  Promote a culture of continuous improvement by finding solutions that increase efficiency, accelerate the adoption of modern technologies, and enhance profitability. Mentor staff to develop...

Description Within GRS North America (NA) Operations, we focus on delivering differentiated operational capabilities that enable the business, create exceptional experiences for our brokers and clients, and contribute to our GRS shared objectives.   NA Operations Solutions helps define, prioritize, and execute top opportunities to advance operational effectiveness across GRS North America, ensure effective change, maintain critical operational knowledge, and coordinate NA's role in key strategic initiatives. Our Process & Change Enablement team exists to:   Understand, document, and improve underwriting and operational processes across North America. Identify opportunities to improve consistency, efficiency, scalability, and effectiveness across NA divisions. Optimize the flow of work across underwriters, account analysts, onshore teams, offshore delivery centers, and vendor partners. Shape and execute operational transformation initiatives...

Description The Company Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty) and is responsible for powering Liberty’s strategy amid profound change in global capital markets. With deep expertise in fixed income, equity, and alternative strategies, LMI invests $120+ billion (as of 12/31/2025) of capital globally, taking a long-term approach across its integrated platform and has a team of over 350 investment, finance, and operations professionals located in Boston, MA, and New York, NY.    LMI has a clear purpose: build enduring businesses side-by-side with our partners, drive economic growth, and generate superior risk-adjusted returns that power Liberty’s strategy and secure its promises. We offer the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client...

Job Type: Permanent Build a brilliant future with Hiscox   Job Title: Senior Software Engineer – Integrations Location: Boston, MA- Hybrid Hiscox is searching for a passionate and highly skilled Software Engineer with experience building high-performing, scalable, enterprise-grade applications along with a proven track record of delivering high-quality software in a fast-paced environment. We are a growing company and with a multi-disciplinary IT team of software engineers, test engineers and support. The team is responsible for the entire software development lifecycle and with your experience and skills you will contribute to the quality of our mission critical applications while helping the business execute against its objectives. The complexity and nature of the applications combined with the latest technology trends makes working in IT at Hiscox a great and challenging experience. What You’ll Be Doing: Provide support for existing systems, processes...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

AIG is seeking a motivated Underwriter to contribute to our AIG Risk Management (AIGRM) team. Make your mark in Underwriting AIG’s strong brand in the market has allowed for excellent client retention and relationships, along with our desire for strong growth and thus the need for underwriting resources. We consistently provide clients with impeccable service, creative solutions with the use of technology, and a well-known established platform. Our underwriters constantly deliver in an ever-changing marketplace and world. Areas of focus will be around our core coverages, General Liability, Auto Liability, and Workers Compensation. In this role, you will be responsible for underwriting and servicing an existing renewal book along with assistance to other team members. This role includes constant interaction with our brokerage community, ensuring our renewals are being serviced properly and out soliciting new business opportunities. Underwriters gain experience in a...

Job Type: Permanent Build a brilliant future with Hiscox   Product Manager – Insurance Enablement Atlanta, Boston, Chicago, West Hartford, NYC (Hybrid 2x weekly) The Product Manager – Insurance Enablement role at Corix, a Hiscox Company is responsible for the strategy, development, and execution of product features, enhancements, and integrations that support insurance product development, business growth, and product distribution. This role focuses on improving technology and tooling to make the creation and maintenance of insurance products easier, faster, and more efficient.   Core responsibilities include partnering with Insurance Product Implementation teams to drive enhancements to existing products and enable the launch of new ones, refining underwriting rules and risk assessment s, and coordinating with internal and external stakeholders to deliver operationally efficient and scalable solutions.   This position plays a...

Job Type: Permanent Build a brilliant future with Hiscox   Product Manager – Agent Experience At Hiscox USA, we’re on a mission to transform the digital experience for our independent agents and distribution partners. As a Product Manager (Agent Experience) , you will lead the vision, strategy, and execution of the next generation of agent-facing experiences and APIs. Your work will directly influence how agents quote, bind, service, and manage policies while enabling seamless integration with comparative raters, agency management systems, and other distribution partners. This role is based in our Boston, MA office, with an expectation of being in the office 3 days per week. You will report to the Head of Technical Product Management and work closely with UX design, engineering, underwriting, distribution, operations, and our technology partners to define and deliver modern, intuitive, API-first solutions that simplify the agent experience, accelerate growth, and...

Description The Company Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.   Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do best....

The Litigation Management Associate is primarily responsible for auditing legal and litigation support vendor invoices, and educating panel defense counsel as to the Company's litigation management programs, but is also responsible for training other staff, generating legal audit data and reports, and for developing and implementing litigation management programs and initiatives. Essential Duties & Responsibilities Audit invoices from panel firms, coverage counsel, and litigation support vendors, which includes: meeting of standards for production, timeliness, quality. Communicate and builds relationships with panel firms, to include written/verbal/electronic and off-site feedback. Negotiate alternate fee arrangements with vendors providing litigation support, which includes the creation and review of contracts for such vendors, where appropriate. Participate in the selection/review of panel counsel and coverage counsel, including the setting of rates and...

Description Do you want to be part of a dynamic, high-performing marketing team where creativity meets analytical rigor? Do you thrive at the intersection of paid media ownership and data-driven optimization? If so, we want to hear from you.   As an Associate Marketing Manager, Advertising and Social Media , you will serve as the primary owner of our paid advertising and organic LinkedIn programs for our Global Risk Solutions North America commercial insurance organization. You will play a key role in driving media strategy, managing end-to-end campaign execution, and optimizing performance across media channels. You will partner with Marketing Strategy, Creative Services, and cross-functional teams to develop and deliver advertising and social programs that drive brand awareness, consideration, and preference among insurance brokers and buyers and align to key business priorities.   If you are a strategic thinker, advertising-savvy executor, and...

Description Do you want to be part of a dynamic, high-performing marketing team where strategy meets technical execution? Do you thrive at the intersection of digital channel ownership and data-driven insights? If so, we want to hear from you.   As Associate Marketing Manager, Email & Digital Channels , you will serve as the  primary owner of our email marketing channel for our Global Risk Solutions North America commercial insurance organization. You will play a key role in driving strategy, managing end-to-end execution, and optimizing performance across our email program. You will partner with marketing managers, creative services, enterprise platform partners, and cross-functional teams to develop and deploy email strategies, campaigns, and digital experiences that align to key business priorities. Beyond email, you will bring your digital fluency to bear across our broader channel mix, including social media, advertising, and web, serving as a...

Description Vice President, Private Credit Strategy & Process Design Team: Loan Operations · Operational Strategy & Delivery Location: Boston, MA or New York, NY   About the Role   Liberty Mutual Investments (LMI) is seeking an experienced and strategic operations professional to join our growing Loan Operations team as Vice President, Private Credit Strategy & Operations. This is a senior, high-impact role and a key addition to a newly formed function being purpose-built to support the continued growth and build-out of a best-in-class loan operations platform.   This VP will serve as the operational lead for LMI's private credit process design and operating model evolution — responsible for ensuring that Loan Operations functions as an active, knowledgeable partner across the full private credit lifecycle, and that LMI's private credit operations keep pace with industry best practices, portfolio growth, and increasing structural...

Description Vice President, Loan Admin Oversight & Partnerships Team: Loan Operations · Operational Strategy & Delivery Location: Boston, MA or New York, NY   About the Role Liberty Mutual Investments (LMI) is seeking a detail-oriented and relationship-driven operations professional to join our growing Loan Operations team as Vice President, Loan Admin Oversight & Partnerships. This is a senior, high-impact role and a key addition to a newly formed function being purpose-built to support the continued growth and build-out of a best-in-class loan operations platform.   This VP will serve as the primary owner of LMI's loan administration relationships and the operational integrity of the loan book of record. The role is responsible for overseeing day-to-day loan administration performance, managing vendor and collaborator partnerships, and ensuring cross-system alignment across LMI's multi-platform loan operations environment. This role...

Description   The Company Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty) and is responsible for powering Liberty’s strategy amid profound change in global capital markets. With deep expertise in fixed income, equity, and alternative strategies, LMI invests $120+ billion ( as of 12/31/2025 ) of capital globally, taking a long-term approach across its integrated platform and has a team of over 350 investment, finance, and operations professionals located in Boston, MA, and New York, NY.  LMI has a clear purpose: build enduring businesses side-by-side with our partners, drive economic growth, and generate superior risk-adjusted returns that power Liberty’s strategy and secure its promises. We offer the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single...

Job Type: Permanent Build a brilliant future with Hiscox   Head of Platform: Traded Location: Boston, MA | Hybrid: 3 days/week in office The Role: This is a senior leadership role responsible for owning engineering quality, delivery, and platform evolution across Hiscox US’s traded policy portfolio. Reporting to the US Chief Technology Officer, this individual will lead the modernization of the traded application ecosystem and build a high-performing engineering organization that supports underwriters, data professionals, and operations teams. Based in Boston, this role is critical to enabling scalable, efficient, and digitally enabled growth across the traded book. Key Responsibility Areas: Platform Strategy & Modernization: • Define and execute a multi-year strategy to modernize the traded application suite, reducing technical debt and increasing platform agility. • Drive the evolution toward cloud-native, API-first, and event-driven...

Description The Company   Liberty Mutual Investments manages Liberty Mutual Insurance Group’s global investment portfolio across public and private markets, with more than $100 billion in assets under management. LMI combines the scale and stability of a global insurer with the agility of a sophisticated investment organization, investing across a broad range of asset classes to generate attractive risk-adjusted returns and support Liberty Mutual’s long-term financial strength. As LMI advances its 2030 strategy, the firm is expanding its capabilities, scaling private markets, modernizing its operating platform and introducing new investment structures to support growth. Delivering on that strategy requires disciplined program execution, effective cross-functional coordination, and an operating model that can absorb increasing complexity without sacrificing speed or rigor.   The Opportunity   Program Management sits within GIS Strategy & Execution —...

Senior Underwriter - North America Fronting At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Underwriter, North America Fronting to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG. This position is a Senior Underwriter for North America Fronting. Main focus will be the support and servicing of complex fronting accounts. The position will require an individual to...

Description The Company    Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do best.   Our portfolio spans a broad spectrum of public and private investments, and we are committed to expanding...