83 customer service manager jobs found in Boston, MA

Description This role will be based in our Boston, MA headquarters office working a hybrid schedule.   Advance Your Career at Liberty Mutual Insurance - A Fortune 100 Company   About the Team The Corporate Strategy & Research (CS&R) group is an award-winning ~40-person enterprise strategy and internal strategy consulting team within Liberty Mutual Insurance, a Fortune 100 company with 45,000 employees in 900 offices worldwide. The group serves as trusted strategic advisers to the CEO and Executive Leadership Team and drives transformational change by taking an enterprise-wide, customer-centric perspective. Established in 1972, CS&R has an outstanding track record of developing future leaders and serving as a top talent feeder to the organization by creating an environment that fosters intellectual curiosity, professional development, and personal fulfillment. Alumni of the group include our current President & CEO, Chief...

Join American Family Insurance in Boston, MA as our Lead Cyber Incident Commander to spearhead our response to major cybersecurity events. In this critical leadership role, you'll direct disciplined, coordinated actions that protect our operations, customers, and reputation. You'll lead high-impact incidents with authority—driving swift action, uniting stakeholders, and ensuring clear communication from the front lines to the boardroom. From detection to recovery, you'll own the incident lifecycle, mitigating risks and strengthening our resilience. We're looking for an experienced leader with a track record managing complex incidents in large organizations and deep expertise in incident response frameworks. This is your chance to shape the future of cybersecurity at American Family Insurance. You will report to the Senior Manager, Cybersecurity. Relocation to Boston may be provided based on the needs of the company. #LI-Hybrid Position Compensation Range: $128,000.00 -...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Our Group Benefits team is seeking a Digital Product Manager, focused on employer and broker self-service experiences. As a Digital Product Manager, you will be responsible for advancing the product roadmap by organizing and tracking initiatives, ensuring accountability for resolving dependencies and risks, and integrating usability research to support customer-driven design, focused on self-service capabilities and experiences for employers and brokers. You will support end-to-end product development by identifying data input/output requirements and ensuring alignment with value stream objectives and business goals. The Digital Product Manager sets and manages OKRs that drive the product roadmap, prioritizes work, communicates decisions, ensures dependencies are met, and measures outcomes for the digital employer and broker experience product. Embedded within the business, this role collaborates closely with our technology organization and other business functions such as...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Job Type: Permanent Build a brilliant future with Hiscox   Product Manager – Digital Experience At Hiscox USA, we’re on a mission to transform the digital experience for our small commercial insurance customers. As a Product Manager (Digital Experience) , you will be at the forefront of delivering next-generation user experiences across our Quote & Bind and Self-Service platforms. Your work will directly impact how customers interact with our products—from their first quote to policy management and beyond. This role is based in our Boston, MA office, with an expectation of being in the office 2–3 days per week. You will report to the Head of Product Management and work closely with UX design, engineering, underwriting, marketing, and customer operations to define and deliver intuitive, elegant, and effective digital solutions. Key Responsibility Areas: Product Strategy & Vision: Define and refine the digital product strategy for Quote &...

Description About the Team   The Corporate Strategy & Research (CS&R) group is an award-winning 35-person enterprise strategy and internal strategy consulting team within Liberty Mutual Insurance, a Fortune 100 company with 40,000 employees operating in 28 countries and economies worldwide. The group serves as trusted strategic advisers to the CEO and Executive Leadership Team and drives transformational change by taking an enterprise-wide, customer-centric perspective.   Established in 1972, CS&R has an outstanding track record of developing future leaders and serving as a top talent feeder to the organization by creating an environment that fosters intellectual curiosity, professional development, and personal fulfillment. Alumni of the group include our current Chairman & CEO, Chief Insights & Solutions Officer, EVP & General Manager of Sales and Service, SVP & Head of BU Strategy, VP & Managing Director of Corporate...

Job Description About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Our Woburn, MA office is looking to enhance the team by adding a Commercial Insurance Account Manager. Our office specializes in providing insurance and bonding for contractors.  This position is in our Commercial Insurance Department and will be...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  JOB DESCRIPTION: Our team of Large Account Primary Casualty Underwriters are high level individual contributors responsible for overall management, business development, growth and profitability of a book of Large Account Casualty business spanning a wide range of industry segments and revenue bands (Manufacturing, Distributors, Education, Real Estate, Technology, Wholesale, Retail, Service classes).  This position will have a heavy emphasis on new business production of risk management primary casualty accounts utilizing our Standard Lines operating model focusing on underwriting performance, exposure-based pricing, and building strong producer and customer relationships. This...

Company: Oliver Wyman Description: Private Capital x Commercial Effectiveness – Engagement Manager /Principal   Practice Overview The Private Capital and Value Creation team at Oliver Wyman specializes in supporting private equity investors throughout the entire deal lifecycle—from opportunity identification through due diligence to post-transaction value realization. Our approach is multi-specialist, leveraging deep industry knowledge and functional expertise to help clients achieve differentiated results in their investments. The Commercial Effectiveness (CE) arm of our Value Creation team specifically works across industries to drive breakthrough revenue and margin improvement. Our approach is multi-specialist, leveraging deep industry knowledge and functional expertise to help clients achieve differentiated results. This role offers an opportunity to work within a fast-growing, dynamic team. Oliver Wyman is a global leader in management consulting that combines...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

At AIG, we are reimagining the way we help customers to manage risk. Join us as an Underwriter II, Retail Property to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Retail Property Underwriting in Boston, MA AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG. How you will create an impact Reporting to the Zonal Underwriting Manager or Underwriting Manager, this role analyzes and evaluates risk and accepts, rejects, or...

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.  A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Most Loved Workplace®  Forbes Best-in-State Employer...

Description Liberty Mutual is looking for a Senior Relationship Manager to serve as a key relationship lead and consultant for a portfolio of strategic partners across the Financial Services vertical (credit unions, banks, fintechs, and credit card/bureau partners). In this role, you’ll work closely with senior partnership leaders to help drive partner growth and retention – assessing performance, identifying opportunities, and turning insights into clear strategies and action plans. You’ll help lead partner check-ins and business reviews, build executive-ready updates and recommendations, and coordinate across internal teams (marketing, analytics, product, legal/compliance, and operations) to launch initiatives, optimize results through test-and-learn, and resolve issues quickly. This is a high-visibility position reporting directly to the Vice President of Financial Services Strategic Partnerships.   Job Responsibilities Represent Liberty Mutual as a...

Description   The Planning & Portfolio Management team is seeking a Grade 16 Consultant to own analytic assessment of book profitability and growth across GRS North America products. Join the team to play a central role in shaping GRS North America’s profitability and strategic direction: you’ll own high‑impact forecasting and portfolio work, collaborate daily with underwriting, pricing and finance leaders, and have visible influence on multi‑year targets like the 2030 strategy. The key responsibilities of this role include supporting development of robust Operational Plan (OVP) combined-ratio forecasts, developing and validating by-channel Loss Ratio forecasts for the financial plan, and supporting broader GRS North America portfolio-management initiatives. The role reports to the Portfolio Management Team Manager. **This job is open to both Grade 16 Consultant, Advanced Analytics or Grade 16 Sr. Actuarial Analyst, Actuarial ** Key...

Description At Liberty, our Personal Lines Property & Specialty Product team partners across the company to design and launch home and specialty insurance solutions — from homeowners (property) and condos to renters and other niche lines (specialty)— that meet evolving customer and agent needs. We focus on preparing and executing program rollouts, delivering on our growth roadmap, and modernizing pricing and the technology that supports the work we do. Organized into five functions—State Management, Development, Delivery, Underwriting Effectiveness, and Specialty—we collaborate closely to meet our goals and help customers feel secure today and confident about tomorrow.   Our USRM Property Design and Experience team is seeking a talented, motivated individual to join our highly visible group that focuses on enhancing and innovating our core homeowners insurance products. This analyst role will focus on enhancing our Personal Lines Property products with a...

Description Liberty Mutual is seeking a management-level attorney for a dynamic, innovative, and fast-paced team. This managing attorney will lead a team of lawyers and legal professionals who support the personal auto operations of Liberty Mutual Group’s US Retail Markets (USRM) business unit ($27 billion). The role focuses on legal support and guidance for USRM’s auto insurance products, including product design, pricing, underwriting, forms, telematics, and state management operations. The position provides oversight of legal strategy and resourcing for USRM’s Personal Auto leadership and their strategic priorities. Responsibilities: Manage goals, capacity, performance, and development for team members/direct reports. Maintain visibility, communicate broadly, and actively collaborate across teams; provide strategic oversight of key initiatives within USRM’s Personal Auto insurance product team. Represent and advise the Company in substantial...

Actuary, Reserving - North America Specialty At AIG, we are reimagining the way we help customers to manage risk. Join us as a Actuary, Reserving - North America Specialty, North America to take on key responsibilities within a world-class actuarial function. Make your mark on the Actuarial Team Our Actuaries are on the front lines, quantifying risk, pricing insurance and reserving losses for AIG’s major insurance operating companies, globally. We collaborate with Finance, Claims, Operations, Marketing and Risk Management, among other functions. As an AIG actuary, you will be challenged and encouraged to reach your greatest potential to help improve how we predict, manage and mitigate risk. How you will create an impact The North America Specialty Reserving Lead will be responsible for managing the day-to-day workflow of up to 4 analysts with the responsibility of coordinating and reviewing the reserving process and results for North America Specialty. This key role...

Crum & Forster Company Overview Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+"(Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work® Award  for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit...

Description Liberty Mutual is seeking a Senior Director of Strategy, Planning, and Resiliency for our Investments, Data, and Experience technology division. Reporting to the Chief Technology Officer, the senior director will facilitate strategic planning and lead resiliency efforts for the LMI Technology, Enterprise Data and Analytics Technology (EDATA), and Intelligent Work Platforms.   The role balances strategic foresight, operational rigor, and risk-informed decision-making, with a strong emphasis on building and running resilient technology ecosystems that can withstand disruption, scale with growth, and enable innovation, while enabling modernization and innovation across the enterprise.   Responsibilities   Executive Partnership & Influence   Support the CTO by orchestrating strategic planning, executive communications, and cross portfolio alignment, ensuring priorities are clearly articulated, decisions are...