52 customer service team lead jobs found in Boston, MA

Description When you enter a finance and accounting position at Liberty Mutual Insurance, you will find the same dynamic environment and challenges as within other organizations. Yet you will find something more: an opportunity to apply your analytic and technical skills to a company renowned for its integrity and focus on developing its employees' careers. As a Lead Reinsurance Accountant, you will conduct complex assignments involving maintaining captive accounts and developing financial statements and reports Responsibilities: Prepare complex financial reports for Captive agreements and Reinsurance,  utilizing a broad knowledge of accounting policies and procedures. Prepare and/or input general ledger entries by utilizing set procedures and various accounting systems. Research complex reinsurance accounting treatment and policies by utilizing available technology and other resources. Research and resolve complex reconciling issues and discrepancies;...

Description You'll work with some of the largest and most complex construction risks in the country, delivering primary casualty coverage (workers' compensation, general liability, auto) for annual practice and wrap-up programs. This role focuses on our Large Construction portfolio, which serves many of the largest contractors in the US, backed by more than 100 years of construction underwriting experience and deep OCIP and CCIP program expertise.   You'll partner with the leadership team, bring deep technical expertise to the table, and serve as the go-to point of contact for frontline underwriting teams on questions, key decisions, and referrals. You'll also help shape and carry out portfolio strategies that keep performance strong and moving in the right direction.   Responsibilities:   Provide expert technical underwriting guidance and formal referral approval across multiple lines of business (auto, general liability, workers'...

Description Apply Today – Training Classes Begin in October and November 2026!   Looking for a career in insurance? Join our Inside Sales team and get free P&C license training with paid training time. Start your rewarding career today!   Key Date: Unlicensed Class: October 19, 2026 Licensed Class: November 2, 2026   Start your journey with us and build a career where your talent and passion for helping others truly make an impact.   As an Inside Sales Representative at Liberty Mutual, you’ll have the tools, training and support you need to succeed from day one. Plus, you’ll enjoy: Generous earning potential Paid licensing and training opportunities Comprehensive benefits Flexible work arrangements Strong work-life balance And more!   Why Liberty Mutual?    Pay Details: Starting base salary is $45K with opportunity for growth. Average earnings range from $55K-$75K...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Description This role will be based in our Boston, MA headquarters office working a hybrid schedule.   Advance Your Career at Liberty Mutual Insurance - A Fortune 100 Company   About the Team The Corporate Strategy & Research (CS&R) group is an award-winning ~40-person enterprise strategy and internal strategy consulting team within Liberty Mutual Insurance, a Fortune 100 company with 45,000 employees in 900 offices worldwide. The group serves as trusted strategic advisers to the CEO and Executive Leadership Team and drives transformational change by taking an enterprise-wide, customer-centric perspective. Established in 1972, CS&R has an outstanding track record of developing future leaders and serving as a top talent feeder to the organization by creating an environment that fosters intellectual curiosity, professional development, and personal fulfillment. Alumni of the group include our current President & CEO, Chief...

Head of Enrollment As Head of Enrollment, you will lead the enterprise enrollment function for Guardian Group Benefits and be accountable for driving enrollment success, participation, and employee engagement across our customer base. You will set the strategic direction for Guardian’s enrollment capabilities and ensure our enrollment model delivers measurable impact for customers, brokers, sales teams, and client management partners. You will report directly to the Head of Group Benefits Distribution and are accountable for building and leading a high-performing enrollment organization. This includes oversight of enrollment practice leads, directly contracted enrollers, and Guardian’s partnership network with enrollment firms. You will work closely with sales and client management leadership to maximize participation, strengthen the customer experience, and ensure enrollment is a clear differentiator in the market. You Are A strategic and commercially minded leader...

The Senior Manager, Marketing & Communications is responsible for providing leadership and day-to-day operational management and implementation of programs for all U.S. Coverys companies in the area of marketing communications and public relations.  This includes management of the company’s corporate communications activities for all products and services, including national advertising, thought leadership, channel marketing to clients and prospects, Agent/Broker communications vehicles, and oversight of public relations, social media as well as support for internal and crisis communication responsibilities as requested by leadership.  In addition, this role will provide support services for Coverys international companies as requested.   The Senior Manager, Marketing & Communications is responsible for the planning, development and implementation of the organization’s marketing communication strategies and programs and deliverables related to market penetration, lead...

Our Company: Established in 2012, Seek Now captures robust property data to meet the needs of customers across the insurance and real estate industries. With more than 2 million property inspections completed to date while currently servicing 3,000 properties per day, Seek Now is the leading data capture and inspection services firm serving 240+ customers. Our mission is to help our customers make faster decisions and improve economic outcomes, all while providing a stellar customer experience. We accomplish this through continuously reimagining how information is captured, transformed, and transmitted across all the industries we serve. Our vision is to be the leading provider of on-demand, ground truth property data solutions. We do this while creating individual growth opportunities for our employees, expanding network of Seekers, and value add partners. Summary: Seek Now is searching for capable 1099 independent sub-contractors to provide accurate,...

Description NOTE: This role will have a hybrid work arrangement (2x/week in office). The preferred office location is Boston, MA.   The Director of Planning, leads strategic portfolio planning, financial and workforce planning, executive reporting, and vendor and contract governance for LM Technology's Investments, Data, and Experience (IDE) organization. Reporting to the Senior Director, Strategy, Planning & Resiliency, the Director runs the recurring planning cycles, governance, and consolidated reporting that keep IDE's investments, talent, and objectives aligned to enterprise strategy and expected benefits.   The role proactively manages risks and opportunities across the portfolio, oversees IDE change enablement (communications, training, adoption, and stakeholder alignment), drives continuous improvement and communities of practice, and translates performance data into actionable executive insight.   AI is central to how this role operates, not...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  In this officer position, you will lead and direct an underwriting team specializing in National Accounts Property (NAP) Structured Risk Segment. Your primary responsibilities include driving underwriting excellence, ensuring profitability, and fostering business development for a national portfolio. You will be accountable for achieving business results through effective management and strategic implementation of objectives and policies for NAP ground-up business, aligning with the company’s strategic plans for the for the NY (NYC, Long Island), NJ, New England territory. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Description We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. Note: This role has a hybrid (2x per week in office) work arrangement in our Boston, MA location. Job summary: Responsible for hiring, managing, and deploying resources across team(s) to enable optimal alignment of staff to business priorities. Coaches and evaluates performance and quality of work delivered by team members. Creates motivating work environment for team(s) and ensures team is constantly learning and delivering quality code. Understands tools, architecture, security and scalability needs for assigned team(s); provides technical engineering guidance especially with...

Description Independently plans and monitors the completion of bookclose processes and financial reports in a deadline focused environment, while ensuring that issues are escalated as needed. Uses increasing expertise to process detailed information with high levels of accuracy and to research and apply accounting policy. Communicates effectively with other units and management to plan work, gather information, and present results. Leads efforts to continuously improve processes to produce relevant financial reports in the fastest, most efficient means possible. Responsibilities Oversees functions of the monthly, quarterly and annual book close cycles, monitoring timely completion and escalating issues for resolution. Accurately and efficiently performs accounting activities of increasing complexity. Creates increasingly complex financial statement schedules, audit support schedules and other reports in a timely manner. May perform detailed review of other...

Job Type: Permanent Build a brilliant future with Hiscox   VP, Digital Business Development Leader Reports to: SVP, Head of Digital Partnerships Location(s): Atlanta, Boston, Chicago, Hartford, Manhattan The VP, Digital Business Development Leader at Hiscox is responsible for driving the profitable growth of Hiscox’s SME insurance products through our digital partnership channel, leading a team of business development managers and enablement personnel by working with new, existing, and prospective digital distribution partners. This role will build and drive a best-in-class sales practice, develop and enhance deep partner relationships, and deliver innovative solutions that reflect a deep understanding of our partners’ goals. The ideal candidate has a general manager mindset and can solve ambiguous problems, lead and develop a team of business development professionals, collaborate with internal and external stakeholders seamlessly, own a P&L, and...

Description Risk Financing sits at the center of how Liberty Mutual transfers risk to the reinsurance market, and its effectiveness depends on a large number of functions moving in step. This role exists to make that happen. As Reinsurance Operations Manager, you will be the connective tissue between Risk Financing and its key partner functions — Enterprise Risk Management, RI Operations, RI Accounting, Legal, Tax, LM Re and the broker community — ensuring that priorities are clearly set, actively managed and consistently executed across all of them. This is a role for someone who is energized by turning recurring friction into durable process. You will own the definition of the treaty lifecycle and its implementation across the team, contribute to the standard operating procedures that allow placement teams to act with confidence, and take a leading role in renewal preparation and management — including the treaty handover to downstream teams within agreed...

Description The opportunity   Liberty Mutual is looking for a managing attorney to lead legal support for one of our largest and fastest-moving businesses.   You'll lead a small, technically specialized team of lawyers and legal professionals supporting the personal auto operation within US Retail Markets — a $26+ billion business unit — and serve as the senior legal partner to the Personal Auto President and their leadership team. Reporting to the Deputy General Counsel, you'll set legal strategy and direct resourcing against the business's strategic priorities.   It's a role for a lawyer who wants both: substantive work on complex and emerging regulatory questions, and a genuine seat at the table where the business makes its decisions.   What you'll do   Advise the Personal Auto business. You'll be the point person for legal matters across the product operation — insurance product design, pricing, underwriting, forms,...

Description The opportunity   Liberty Mutual is looking for a managing attorney to lead legal support for one of our most strategic and fastest-moving businesses.   You'll lead a small, technically specialized team of lawyers and legal professionals supporting the Small Commercial operation within US Retail Markets — a $26+ billion business unit — and serve as the senior legal partner to the Small Commercial President and their leadership team. Reporting to the Deputy General Counsel, you'll set legal strategy and direct resourcing against the business's strategic priorities.   It's a role for a lawyer who wants both: substantive work on complex and emerging regulatory questions, and a genuine seat at the table where the business makes its decisions.   What you'll do   Advise the Small Commercial business. You'll be the point person for legal matters across the product operation — insurance product design, pricing,...

Description Who We Are     Liberty Mutual's Global Legal & Compliance (GL&C) organization is in a defining period of transformation. Executing against our 2030 vision, we serve as both a protector of the enterprise and an accelerator of Liberty Mutual's ability to win in the markets where we compete.     G L&C sits at the intersection of risk, regulation, capital, and execution. As our industry faces increasing pressure around AI governance, consumer data privacy, digital claims transformation, cybersecurity resilience, and evolving global insurance regulations, we are choosing to lead.     To fulf ill o ur vision, we  ar e reshaping how legal work is performed, by whom, and with what technology, as generative and agentic AI fundamentally alter legal service delivery. We are deliberately positioning legal and compliance expertise as a strategic differentiator that helps Liberty Mutual...

Description Who We Are     Liberty Mutual's Global Legal & Compliance (GL&C) organization is in a defining period of transformation. Executing against our 2030 vision, we serve as both a protector of the enterprise and an accelerator of Liberty Mutual's ability to win in the markets where we compete.     GL&C sits at the intersection of risk, regulation, capital, and execution. As our industry faces increasing pressure around AI governance, consumer data privacy, digital claims transformation, cybersecurity resilience, and evolving global insurance regulations, we are choosing to lead. We are deliberately positioning legal and compliance expertise as a strategic differentiator that helps Liberty Mutual adapt faster, operate smarter, and lead confidently in a rapidly changing global landscape.     About the Role   Reporting to the Chief Legal Officer as a member of the GL&C Executive Leadership Team,...