48 retail service operations team leader jobs found in Boston, MA

Description Senior Analyst, Direct Operational Analytics — KPI Team Want to help shape the performance of our multi-billion dollar direct-to-consumer personal lines business? The Direct Operational Analytics KPI team is looking for a highly motivated Senior Analyst to help monitor, explain, and forecast performance across Liberty Mutual’s Direct channel, which encompasses both digital and call center sales analytics. In this role, you’ll turn complex data into actionable insights that influence real-time operational decisions and financial planning. You’ll analyze funnel performance, identify drivers of KPI movement, investigate emerging trends, and help business partners understand what is happening, why it is happening, and what actions to consider next. This is a highly collaborative and visible role that partners closely with adjacent Analytics teams like Media and Strategic Partnerships, Finance, and Operational Data & Reporting. It is ideal...

Position Summary The Head of Underwriting Design Lab is a newly created leadership position charged with leading Guardian’s highly visible lab-based approach to underwriting transformation across the Life and Disability businesses. You will report directly to the Head of Business Operations and Experience who is part of the Financial Protection and Retirement Solutions (FPRS) leadership team. This leader will shape and run the dedicated Underwriting Design Lab, bringing together Underwriting, New Business Operations, Technology, Data Science, Artificial Intelligence Strategy and Product Management, Product, Risk, Legal, Compliance, Talent, and Finance, amongst other critical stakeholders to redesign the end-to-end purchase and underwriting journey. While some resources will report directly to the Head of Underwriting Design Lab, others will have a dotted line reporting relationship. This program is part of Guardian Labs, an enterprise-wide initiative established to elevate, and...

Description At Liberty Mutual, technology isn't just a part of our business — it's what drives us forward. We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. This is a hybrid role requiring 2 days in the office a week in Boston, Portsmouth, or Indianapolis **This is a U.S. based role** We are seeking a Senior Data Engineer with strong analytical skills to join our growing Data and Analytics Engineering team in the Frontier and PL Distribution space. This is an exciting opportunity for an engineer who brings a blend of technical data engineering expertise and business analyst instincts — someone who not only builds data solutions but deeply understands the data they work with and the business problems they solve. Operating as an agile team within a Fortune 100 company, you...

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. The...

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Job Summary The Arch Catastrophe Management team is seeking a Vice President, Business Engagement & Delivery Manager to lead the integration of catastrophe analytics into business decision-making across the organization. This role will serve as the critical link between analytics, underwriting, and actuarial teams—ensuring that insights are not only delivered, but fully embedded in how we manage portfolio risk, capital, and performance. The ideal candidate combines deep catastrophe analytics expertise with strong business acumen, platform thinking, and a proven ability to drive cross-functional alignment and impact. Primary Responsibilities Strategic Business Partnership...

Description Do you want to shape future product offerings within USRM by helping the Personal Lines Specialty Team build best-in-class products across the portfolio while working to simplify our business by defining complex problems and recommending solutions?   The US Retail Markets PL Specialty Product organization is hiring a Consultant for the Specialty Frontier and Product Development team. This role will split time between Frontier work—driving product convergence, Legacy Book consolidation, and operationalization of our go-forward products—and Specialty product development—researching, incubating and implementing new product concepts. You will partner with cross-functional Specialty Product teams to drive alignment on your recommendations and ensure they are incorporated into our go-forward Frontier offerings.   This role offers the opportunity to gain exposure to different products and programs within the Specialty portfolio. You can expect to...

Description Do you want to be part of a dynamic, high-performing marketing team where creativity meets analytical rigor? Do you thrive at the intersection of paid media ownership and data-driven optimization? If so, we want to hear from you.   As an Associate Marketing Manager, Advertising and Social Media , you will serve as the primary owner of our paid advertising and organic LinkedIn programs for our Global Risk Solutions North America commercial insurance organization. You will play a key role in driving media strategy, managing end-to-end campaign execution, and optimizing performance across media channels. You will partner with Marketing Strategy, Creative Services, and cross-functional teams to develop and deliver advertising and social programs that drive brand awareness, consideration, and preference among insurance brokers and buyers and align to key business priorities.   If you are a strategic thinker, advertising-savvy executor, and...

Description Do you want to be part of a dynamic, high-performing marketing team where strategy meets technical execution? Do you thrive at the intersection of digital channel ownership and data-driven insights? If so, we want to hear from you.   As Associate Marketing Manager, Email & Digital Channels , you will serve as the  primary owner of our email marketing channel for our Global Risk Solutions North America commercial insurance organization. You will play a key role in driving strategy, managing end-to-end execution, and optimizing performance across our email program. You will partner with marketing managers, creative services, enterprise platform partners, and cross-functional teams to develop and deploy email strategies, campaigns, and digital experiences that align to key business priorities. Beyond email, you will bring your digital fluency to bear across our broader channel mix, including social media, advertising, and web, serving as a...

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. The...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Production Specialist to make a greater impact through your technical expertise and people skills. This could be the ideal chance to step up into your first Senior level role. Make your mark in Underwriting We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG. How you will create an impact This role is your opportunity to drive profitable growth in Lexington Middle Market Property by working on creative solutions for complex risks. You will be responsible for underwriting a range of new and renewal business, using your proven relationship building skills. We want you to work closely with brokers to communicate risk appetite...

Description Vice President, Loan Admin Oversight & Partnerships Team: Loan Operations · Operational Strategy & Delivery Location: Boston, MA or New York, NY   About the Role Liberty Mutual Investments (LMI) is seeking a detail-oriented and relationship-driven operations professional to join our growing Loan Operations team as Vice President, Loan Admin Oversight & Partnerships. This is a senior, high-impact role and a key addition to a newly formed function being purpose-built to support the continued growth and build-out of a best-in-class loan operations platform.   This VP will serve as the primary owner of LMI's loan administration relationships and the operational integrity of the loan book of record. The role is responsible for overseeing day-to-day loan administration performance, managing vendor and collaborator partnerships, and ensuring cross-system alignment across LMI's multi-platform loan operations environment. This role...

The Senior Director, Enterprise Process Improvement and Customer Service (Operations) is responsible for the strategic and operational oversight of the Policy Services Team, Client Services Team, Claim Loss History Reporting Team, and Enterprise Project Management Office. This role is focused on operations management, as well as planning, execution, and delivery of various process optimization projects and programs across the organization. This role is responsible for coordinating with other department leaders, ensuring operational support, assigning and managing operations and process optimization resources, preparing and monitoring budgets, identifying and mitigating risks and reporting on department/project progress and outcomes. They will develop and implement department policies, procedures, processes and controls. The Senior Director, Enterprise Process Improvement and Customer Service will ensure service excellence and alignment with the organizational strategies and...

Description   The Company Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty) and is responsible for powering Liberty’s strategy amid profound change in global capital markets. With deep expertise in fixed income, equity, and alternative strategies, LMI invests $120+ billion ( as of 12/31/2025 ) of capital globally, taking a long-term approach across its integrated platform and has a team of over 350 investment, finance, and operations professionals located in Boston, MA, and New York, NY.  LMI has a clear purpose: build enduring businesses side-by-side with our partners, drive economic growth, and generate superior risk-adjusted returns that power Liberty’s strategy and secure its promises. We offer the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single...

Description The Company: Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 350 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds—the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do best.   Our portfolio spans a broad spectrum of public and private investments, and we are committed to expanding our...

Description We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.   At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.    This role has a hybrid work schedule (2 days onsite) for candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH.   You must be authorized to work in the United States without...

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary As a Regional Client Manager on the Employee Benefits team, you will provide exceptional support and customer service to your assigned caseload (Employer Groups of 100 to 499 lives), through daily guidance and education of their benefit products. In this role, you will: Manage new case, renewal activity, and amendments Identify and promote the sale of...

Description About the Team The Corporate Strategy & Research (CS&R) group is an award-winning ~40-person enterprise strategy and internal strategy consulting team within Liberty Mutual Insurance, a Fortune 100 company with 40,000 employees operating in 28 countries and economies worldwide. The group serves as trusted strategic advisers to the CEO and Executive Leadership Team and drives transformational change by taking an enterprise-wide, customer-centric perspective.   Established in 1972, CS&R has an outstanding track record of developing future leaders and serving as a top talent feeder to the organization by creating an environment that fosters intellectual curiosity, professional development, and personal fulfillment. Alumni of the group include our current Chairman & CEO, Chief Insights & Solutions Officer, EVP & General Manager of Sales and Service, SVP & Head of BU Strategy, VP & Managing Director of Corporate...

Description The Company   Liberty Mutual Investments manages Liberty Mutual Insurance Group’s global investment portfolio across public and private markets, with more than $100 billion in assets under management. LMI combines the scale and stability of a global insurer with the agility of a sophisticated investment organization, investing across a broad range of asset classes to generate attractive risk-adjusted returns and support Liberty Mutual’s long-term financial strength. As LMI advances its 2030 strategy, the firm is expanding its capabilities, scaling private markets, modernizing its operating platform and introducing new investment structures to support growth. Delivering on that strategy requires disciplined program execution, effective cross-functional coordination, and an operating model that can absorb increasing complexity without sacrificing speed or rigor.   The Opportunity   Program Management sits within GIS Strategy & Execution —...

Description Liberty Mutual Investments (LMI) is seeking an Analyst to join its Investment Operations Shared Services Team supporting the reconciliation function of invested assets. The Shared Services Reconciliation Team plays a critical role in ensuring the accuracy and integrity of investment data across multiple asset classes. Our team supports various investment types, including public equity, investment-grade and high-yield debt, structured credit (MBS/CMO), private credit, bank loans, and derivatives.   The Analyst will work closely with team members to fulfill reconciliation mandates, ensure operational efficiency, and enhance internal controls. The successful candidate will contribute to fostering an environment of continuous improvement and participate in initiatives aimed at increasing automation and process optimization.   Key Responsibilities: Perform reconciliation of cash, custodians, positions, and transactions between the...

The Supervisor, Credentialing & Regulatory Operations role is accountable for leading operational execution and regulatory compliance across dental provider credentialing, recredentialing, and state‑specific provider verification activities. This leader oversees multiple teams responsible for ensuring accurate, timely, and compliant provider onboarding and directory maintenance, with a strong focus on customer experience, operational excellence, and scalable execution. You will lead and develop teams of credentialing and verification professionals while partnering with compliance, operations, and technology stakeholders to ensure Guardian meets state‑specific regulatory requirements and service‑level expectations. Through disciplined workload oversight, process coordination, and thoughtful deployment of digital and automation capabilities, you will help drive sustainable, high‑quality outcomes that support Guardian’s dental growth strategy, including Medicare Advantage...