2 customer service rep jobs found in Bothell, WA

Title:   Customer Care Advocate, Sr   Department:   Customer Care Union:   UFCW 3000 Bothell   Grade:  9 FLSA:   Non-exempt   Hours per week:   40 Position Summary The Customer Care Advocate, Sr provides advanced customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions. Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits. Updates files, including documenting system notes of conversations or action taken. Performs tasks associated with the administration of retirement...

Key Duties and Responsibilities Provide daily oversight to assigned staff consistent with Zenith values and mission. Assign, distribute and monitor quality and quantity of work produced, insuring employees are held accountable for consistently meeting quality and production requirements. Train staff on departmental tasks, procedures and processes as needed. Monitor and manage team performance, up to and including timekeeping, service, and adherence to company policies and procedures Manage incoming mail, ensuring mail is properly scanned, logged and delivered to the right department; and checks are secured until delivery Oversee outgoing mail, ensuring proper postage is charged to correct client and all mail is dispatched regularly. Manage reception desk and provide coverage as needed; ensure calls and visitors are addressed timely, professionally and tracked properly Identify areas of organizational improvement which may include creating new procedures and/or...