2 customer service manager jobs found in Carlsbad, remote

Reporting to the CSM Director, you will be responsible for managing a mid-market and enterprise portfolio of accounts, understanding customer needs, and delivering comprehensive engagement to foster strong relationships and measurable business outcomes. You will serve as a trusted advisor, ensuring high levels of customer satisfaction and loyalty while driving customer retention and growth.  You will oversee a large portfolio, identifying churn risks and growth opportunities at scale, engaging with key customer contacts, managing the customer lifecycle from onboarding to renewal, and collaborating with the sales team to expand accounts. You will develop deep expertise in Nearmap’s products and services, using this knowledge to support and guide customers in maximizing the value of their investment in our solutions.  Customer engagement, retention, and success will be your main objectives. You will focus on driving relevant use cases, promoting active product usage, and empowering...

We're seeking a strategic and dynamic Portfolio Marketing Manager to drive go-to-market strategy, positioning, and growth for Nearmap's Architecture, Engineering, and Construction (AEC) and Government solutions. This role sits at the critical intersection of product, sales, and customers—translating complex AI-driven property intelligence into compelling value propositions that resonate with our customers. You'll be an industry domain expert on our marketing team, deeply understanding customer workflows, pain points, and buying processes. You'll craft messaging that cuts through the noise, create enablement that empowers our sales team, and develop thought leadership that positions Nearmap as the essential partner for property intelligence. This is a high-impact role for someone who thrives on connecting technical innovation to business outcomes and wants to shape how an entire industry approaches property risk. Key Responsibilities   Strategic Positioning & Messaging...