04/03/2026
About the Role We are looking for a data-driven, customer-obsessed Digital Customer Success Manager (CSM) to support and grow our digital-first customer segment. This role is focused on driving adoption, retention, expansion, and satisfaction for our scaled customer base by leveraging automation, usage data, and human-touch interventions at key moments in the customer journey. You’ll work cross-functionally with Customer Experience, Support, Sales, and Marketing to identify gaps, design scalable solutions, and execute programs that drive customer success at scale. Key Responsibilities Renewal Management Ensure on-time renewals and accurate renewal forecasting across assigned accounts Renewal quote creation, negotiations, and churn mitigation Adoption & Engagement Develop and lead monthly enablement webinars tied to use cases and feature adoption. Host weekly office hours and ensure relevant attendance and engagement. Analyze low-adoption accounts...
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Remote (Carlsbad, CA, USA)
Full Time
