6 customer service team lead jobs found in Carmel

The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Intake Specialist operates with a high focus on accuracy and urgency to ensure that service orders are received quickly in alignment with the claimant and customer needs. This is a remote role. For continuity of business, candidate must live and work in the Central or Eastern time zones.  ESSENTIAL FUNCTIONS & RESPONSIBILITES: Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment Completes accurate data entry and review Able to learn and operate corporate proprietary systems Enters assigned electronic...

The CareIQ Service Coordinator provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding new and ongoing ancillary healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Service Coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers. This role operates with a high focus on accuracy, urgency and communication to ensure that services are completed on schedule and without interruption. A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position. This is a remote position but for continuity of business with our management team, candidate needs to reside and work in Eastern or Central time zone.  ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Provide telephonic customer service in an inbound and outbound high-volume...

CorVel is seeking a Medical Scheduler (Scheduling Coordinator) for our Medical Scheduling Departments. The Scheduling Coordinator is responsible for participating in the daily operations and maintenance of the Medical Scheduling Departments. Primary duties include facilitating and scheduling medical services for claimants This is a remote role.  ESSENTIAL FUNCTIONS & RESPONSIBILTIES:  Proactively monitors and manages files using proprietary web-based applications Identifies potential problems and trends, proposes solutions and ensures no delay in care Provides telephonic and written customer support services Documents actions and correspondence between parties Ensures files are complete with all appropriate documentation Utilizes CorVel Intranet and SharePoint to remain current of all policies and procedures Additional duties as assigned   KNOWLEDGE & SKILLS: Effective multi-tasking skills in a high-volume, fast-paced, team-oriented...

The CareIQ Intake Manager is responsible for the overall operations of the CareIQ Intake Department. This position will manage initial referral of ancillary healthcare operations to ensure intake of new requests and orders occurs quickly and accurately. The CareIQ Intake Manager oversees the departments that create the first impression of CorVel’s CareIQ Ancillary Care Solutions division, and works with every department of the program on a regular basis.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Manages all day to day operations and functions regarding CareIQ’s Intake department(s) Develops and oversees Intake operating procedures to ensure service levels meet or exceed those set by the client agreement Accountable for meeting inbound telephonic metrics (ASA, AQT, Abandonment Rate, & etc.) on a daily basis and  prepared to implement immediate solutions if service interruptions occur during regular operating business hours Monitors operational...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Account Executive to join our growing team!  The Account Executive – Public Entity Insurance is responsible for developing, managing, and retaining a portfolio of public sector clients, including municipalities, school districts, counties, special districts, and other governmental entities. This role serves as the primary strategic advisor to clients, delivering tailored insurance and risk management solutions while ensuring compliance with public-sector procurement requirements and regulatory standards. The Account Executive partners closely with internal service teams, underwriters, and carriers to deliver best-in-class service, drive revenue growth, and strengthen long-term client relationships How You Will Contribute:   Serve as the primary point of contact for assigned public entity...

Strategic Programs Manager – Enterprise Initiatives Location: Carmel, IN (Hybrid – minimum 3 days in office; 5 preferred)   About WorldTrips WorldTrips, a member of Tokio Marine HCC, is a leading provider of travel medical and specialty insurance solutions. We operate in a dynamic, fast-growing environment where collaboration, innovation, and disciplined execution are critical to success. Role Overview WorldTrips is seeking a Strategic Programs Manager to lead high-impact, enterprise-wide initiatives that support growth, operational excellence, and risk management across the business. This role serves as a central driver across the organization — ensuring alignment, improving processes, and delivering strategic initiatives with clarity, discipline, and measurable results. You will work closely with senior leadership to translate strategy into execution across a complex, cross-functional insurance environment. Key Responsibilities Lead and manage a portfolio...