10 customer service team lead jobs found in Carmel

CorVel is seeking a Medical Scheduler (Scheduling Coordinator) for our Medical Scheduling Departments. The Scheduling Coordinator is responsible for participating in the daily operations and maintenance of the Medical Scheduling Departments. Primary duties include facilitating and scheduling medical services for claimants This is a remote role.  ESSENTIAL FUNCTIONS & RESPONSIBILTIES:  Proactively monitors and manages files using proprietary web-based applications Identifies potential problems and trends, proposes solutions and ensures no delay in care Provides telephonic and written customer support services Documents actions and correspondence between parties Ensures files are complete with all appropriate documentation Utilizes CorVel Intranet and SharePoint to remain current of all policies and procedures Additional duties as assigned   KNOWLEDGE & SKILLS: Effective multi-tasking skills in a high-volume, fast-paced, team-oriented...

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.  Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our...

The CareIQ Intake Manager is responsible for the overall operations of the CareIQ Intake Department. This position will manage initial referral of ancillary healthcare operations to ensure intake of new requests and orders occurs quickly and accurately. The CareIQ Intake Manager oversees the departments that create the first impression of CorVel’s CareIQ Ancillary Care Solutions division, and works with every department of the program on a regular basis.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Manages all day to day operations and functions regarding CareIQ’s Intake department(s) Develops and oversees Intake operating procedures to ensure service levels meet or exceed those set by the client agreement Accountable for meeting inbound telephonic metrics (ASA, AQT, Abandonment Rate, & etc.) on a daily basis and  prepared to implement immediate solutions if service interruptions occur during regular operating business hours Monitors operational...

The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Intake Specialist operates with a high focus on accuracy and urgency to ensure that service orders are received quickly in alignment with the claimant and customer needs. This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITES: Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment Completes accurate data entry and review Able to learn and operate corporate proprietary systems Enters assigned electronic (email/fax/data feed) orders into coordination system Ensures all case stakeholders are updated regularly...

 The Director of CareIQ Client Performance will oversee collaboration and engagement of CorVel’s   CareIQ Ancillary Healthcare Service with CorVel field operations and customer stakeholders.   Success in this role requires a strong ability to oversee: the client performance management team;   direct the communication strategy for client performance including internal service advertising,   service level expectations, outcomes reporting, program value, and support to field operations;   and collaborate with CareIQ Operations management to ensure that service expectations are   established and implemented in a manner that be operationalized successfully. This is a remote role. Candidates who reside in the Eastern or Central time zones are preferred. Essential Duties and Responsibilities:  The essential functions include, but are not limited to the following: Manages CareIQ staff and client performance operations regarding customer setup and implementation,...

Company Purpose: The MJ Companies exists to inspire the success , fulfillment, and wellbeing of each person we serve: our associate and their families, business partners, clients, and the community. This statement drives everything we do, and we are committed to your personal fulfillment and professional success. Core Values Passionate: Shows genuine enthusiasm for their work and MJ’s mission  Goes above and beyond to meet or exceed goals.  Demonstrates a strong commitment to personal and team success.  Actively seeks opportunities to contribute and improve processes.  Inspiring: Leads by example, motivating others to reach their potential.  Provides positive feedback and encouragement to team members.  Shares knowledge and experiences to help the team grow.  Demonstrates integrity and builds trust through actions and words.  Curious: Asks thoughtful questions and seeks to understand different perspectives.  Continuously...

Strategic Programs Manager – Enterprise Initiatives Location: Carmel, IN (Hybrid – minimum 3 days in office; 5 preferred)   About WorldTrips WorldTrips, a member of Tokio Marine HCC, is a leading provider of travel medical and specialty insurance solutions. We operate in a dynamic, fast-growing environment where collaboration, innovation, and disciplined execution are critical to success. Role Overview WorldTrips is seeking a Strategic Programs Manager to lead high-impact, enterprise-wide initiatives that support growth, operational excellence, and risk management across the business. This role serves as a central driver across the organization — ensuring alignment, improving processes, and delivering strategic initiatives with clarity, discipline, and measurable results. You will work closely with senior leadership to translate strategy into execution across a complex, cross-functional insurance environment. Key Responsibilities Lead and manage a portfolio...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Employee Benefits Producer to join our growing team in Carmel, IN .  The Employee Benefits Producer is responsible for driving new sales and renewals. This role emphasizes proactive client engagement, with business primarily conducted outside the traditional branch or office setting. As a key member of the sales team, the Producer actively participates in the Top Gun program, thereby qualifying as a "producer" and earning commissions based on performance.  How You Will Contribute:   Development and successful acquisition of new business revenue from new and existing clients. Prospect sectors or market areas by identifying business needs and proposing company products and services. Obtain prospects and actively pursue and create interest by making telephone calls, writing letters or through...

CorVel is seeking a Medical Scheduler (Scheduling Coordinator) for our Medical Scheduling Departments. The Scheduling Coordinator is responsible for participating in the daily operations and maintenance of the Medical Scheduling Departments. Primary duties include facilitating and scheduling medical services for claimants. This position is eligible to work from home. This is a remote position but for continuity of business with our management team, candidate needs to reside and work in the Central or Eastern time zones. Shift: 1:30-10:00 PM EST A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Proactively monitors and manages files using proprietary web based applications. Identifies potential problems and trends, proposes solutions and ensures no delay in care. Provides telephonic and written customer support services....

CorVel is seeking a Medical Scheduler (Scheduling Coordinator) for our Medical Scheduling Departments. The Scheduling Coordinator is responsible for participating in the daily operations and maintenance of the Medical Scheduling Departments. Primary duties include facilitating and scheduling medical services for claimants. This position is eligible to work from home. This is a remote position but for continuity of business with our management team, candidate needs to reside and work in the Central or Eastern time zones. Shift: 2:30 - 11:00 PM EST A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Proactively monitors and manages files using proprietary web based applications. Identifies potential problems and trends, proposes solutions and ensures no delay in care. Provides telephonic and written customer support services....