7 customer service team lead jobs found in Carmel, IN

The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Intake Specialist operates with a high focus on accuracy and urgency to ensure that service orders are received quickly in alignment with the claimant and customer needs. This is a remote role. The work schedule for this role is Monday - Friday: 2:30 PM - 11:00 PM EST. ESSENTIAL FUNCTIONS & RESPONSIBILITES: Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment Completes accurate data entry and review Able to learn and operate corporate proprietary systems Enters assigned electronic (email/fax/data feed) orders...

The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Intake Specialist operates with a high focus on accuracy and urgency to ensure that service orders are received quickly in alignment with the claimant and customer needs. This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITES: Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment Completes accurate data entry and review Able to learn and operate corporate proprietary systems Enters assigned electronic (email/fax/data feed) orders into coordination system Ensures all case stakeholders are updated regularly...

 The Director of CareIQ Client Performance will oversee collaboration and engagement of CorVel’s   CareIQ Ancillary Healthcare Service with CorVel field operations and customer stakeholders.   Success in this role requires a strong ability to oversee: the client performance management team;   direct the communication strategy for client performance including internal service advertising,   service level expectations, outcomes reporting, program value, and support to field operations;   and collaborate with CareIQ Operations management to ensure that service expectations are   established and implemented in a manner that be operationalized successfully. This is a remote role. Candidates who reside in the Eastern or Central time zones are preferred. Essential Duties and Responsibilities:  The essential functions include, but are not limited to the following: Manages CareIQ staff and client performance operations regarding customer setup and implementation,...

The MJ Companies are seeking a dedicated expert to provide top-tier consultation and exceptional service to our Employee Benefits clientele. The ideal candidate will oversee the overall client experience and delegate day-to-day tasks to the appropriate team members. This role involves leading the development and execution of clients' benefit plan strategies, with support from Consultants. Additionally, the Client Executive will play a critical role in developing retention strategies for existing clients and formulating acquisition strategies for new clients through collaboration with the Consultants and the team. ESSENTIAL FUNCTIONS: Client Engagement and Implementation Finalist and Prospect Meetings: Assist in preparing and presenting at finalist and prospect meetings to secure new business. Onboarding and Initial Meetings: Lead implementation meetings, onboard new clients, and communicate sold decisions to the MJ team. Open Enrollment (OE): Conduct local and...

Company Purpose: The MJ Companies exists to inspire the success , fulfillment, and wellbeing of each person we serve: our associate and their families, business partners, clients, and the community. This statement drives everything we do, and we are committed to your personal fulfillment and professional success. Core Values Passionate: Shows genuine enthusiasm for their work and MJ’s mission  Goes above and beyond to meet or exceed goals.  Demonstrates a strong commitment to personal and team success.  Actively seeks opportunities to contribute and improve processes.  Inspiring: Leads by example, motivating others to reach their potential.  Provides positive feedback and encouragement to team members.  Shares knowledge and experiences to help the team grow.  Demonstrates integrity and builds trust through actions and words.  Curious: Asks thoughtful questions and seeks to understand different perspectives.  Continuously...

CorVel is seeking a Medical Scheduler (Scheduling Coordinator) for our Medical Scheduling Departments. The Scheduling Coordinator is responsible for participating in the daily operations and maintenance of the Medical Scheduling Departments. Primary duties include facilitating and scheduling medical services for claimants. This position is eligible to work from home. This is a remote position but for continuity of business with our management team, candidate needs to reside and work in the Central or Eastern time zones. Shift: 1:30-10:00 PM EST A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Proactively monitors and manages files using proprietary web based applications. Identifies potential problems and trends, proposes solutions and ensures no delay in care. Provides telephonic and written customer support services....

CorVel is seeking a Medical Scheduler (Scheduling Coordinator) for our Medical Scheduling Departments. The Scheduling Coordinator is responsible for participating in the daily operations and maintenance of the Medical Scheduling Departments. Primary duties include facilitating and scheduling medical services for claimants. This position is eligible to work from home. This is a remote position but for continuity of business with our management team, candidate needs to reside and work in the Central or Eastern time zones. Shift: 2:30 - 11:00 PM EST A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Proactively monitors and manages files using proprietary web based applications. Identifies potential problems and trends, proposes solutions and ensures no delay in care. Provides telephonic and written customer support services....