6 bia customer service agent jobs found in Cedar Rapids

Here at UFG Insurance, we are a company with SPIRIT (Service, Partnerships, Innovation, Respect, Integrity, Trust). We believe in our vision to always deliver on our promises. Promises to our employees, policyholders, agents, shareholders, and communities. If you believe in our values, then we encourage you to apply to our internship program today. UFG’s internship program is a ten-week opportunity to complete projects you’re proud of, network with insurance industry professionals, and develop the necessary professional skills to succeed in your future career. As a Human Resources Intern,   you will spend your time focusing on projects that provide practical learning in talent acquisition, organizational development as well as, compensation & benefits. The intern will be able to build on their academic learning by applying their knowledge and skills in a professional setting.  Here's what to expect: Interns will experience the day-to-day operations of the...

UFG is currently hiring for a Technology Delivery Manager - Online Portals who will oversee the entirety of UFG’s Small Business online quoting technical and Digital applications to ensure they meet the needs of our Agent partners and Insureds. This role will lead and manage the Agent & Insured Technology team members (Product Owner, Business Analysts, & Software Engineers) in supporting and enabling UFG’s development of the ProQuote platform and other Digital applications. This role is responsible for establishing the overall service, performance, response, and uptime service level agreements for these applications and team response to technical issues. Essential Duties and Responsibilities:   Oversee the entire value stream of UFG’s Small Business online quoting technical and Digital applications to guarantee the development of quality Customer-Centric products/solutions that align with the strategic objectives of UFG and the needs of our Agent partners...

UFG is currently hiring for a Director of Premium Audit to be responsible for correctly identifying and determining proper earned premium on adjustable and reporting form coverage policies or for the servicing of the same. This position is accountable for contributing to the profitable operation of all businesses within UFG by leading a team which has responsibility for some aspect of determining proper earned premiums on adjustable and reporting form coverage policies or for the servicing of same. Essential Duties and Responsibilities:   Perform all necessary staff management functions to meet production goals and to ensure that compliance and performance standards are achieved. Manages staff to ensure adherence to UFG’s best practices and to monitor the job knowledge level of staff. Communicates effectively with senior management on topics related to premium audit (i.e. Audit thresholds, concessions and other items) Implement operations and premium...

The Territory Manager’s responsibilities include presenting our products and services to our existing and prospective agency force, identifying specific consumer characteristics, and recommending ways to promote and sell our products. To be successful in this role, you should have excellent communication skills and be highly motivated to meet or exceed new business submission, quotation, profitability, and production goals for your assigned territory. Ultimately, this position will help us grow our customer base and establish our reputation in your assigned region, as well as the underwriting of profitable small business accounts online. Superior time management, sales acumen, problem solving, and organization is required of this individual to successfully accomplish these goals. This is a fully remote opportunity handling a territory that includes Iowa and Nebraska. Responsibilities: Territory Management / Sales and Marketing (50%) Call on prospective agencies,...

The primary focus of this role is to learn the support functions for the Underwriting Department. This position will acquire knowledge to effectively manage workflow and provide timely and accurate service to internal and external customers. Responsibilities include account set up, quoting, policy issuance, policy administration requests, and account service. The Underwriting Support Professional I will support OneUFG mindset and UFG’s Vision, Mission, and Values . Responsibilities: Gain an understanding of commercial insurance underwriting terminology and support processes. Gain exposure and skills on various software platforms. Responsible for logging and tracking in new quote submissions. Processes transactions on all commercial lines policies with assistance from in-house support including set-ups, quotes, new business issuance, policy changes, policy renewals, cancels, and all other transactions supporting other business units. Assist underwriters with...

UFG is looking for an Underwriting Associate to join the Midwest Region!  In this role you will assist with underwriting insurance risks in accordance with the business plan and delegated authority to meet business objectives, ensuring compliance with internal and external regulations and guidelines. This role is responsible for providing technical underwriting and administrative support to the underwriting staff to ensure timely and streamlined processes to best serve agents and insureds. This role works to gather information, prepare file documentation, collaborate with internal partners, and assist underwriters with agent interactions. While this is a fully remote opportunity, the ideal candidate should reside within one of the states making up the Midwest Region which includes: Kansas, Missouri, Nebraska, Iowa, South Dakota, or North Dakota Responsibilities:   Analyze underwriting information to triage, prepare and respond to quotes, renewals and policy...