02/26/2026
What You’ll Be Doing
In this role, your days will be varied and engaging. You will:
Be a friendly, professional point of contact for agents, insured individuals, claimants, and claims representatives—answering calls, directing inquiries, and knowing when to escalate issues.
Enter and manage claims including setting up files, processing mail, transcribing letters, and maintaining accurate documentation.
Take first notice of loss calls, provide claim status updates, order police reports, and process claim‑related paperwork.
Review basic policy coverage information and assist with claim payments.
Ensure accurate reporting to required agencies to help protect the company’s reputation.
Support month‑end accounting processes, including balancing multiple general ledger accounts.
Assist with improvements, testing, and updates related to claims systems and billing processes.
Work closely with Claims leadership and teammates to resolve issues and keep work flowing...
Celina Insurance Group
Celina, OH, USA
Full Time
