05/03/2026
Director IT Engineering - IE06AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Role Purpose The Director of IT Major Incident Management (MIM) and Problem Management leveraging Agentic AI leads a modern, autonomous service operations team that transforms incident response from reactive, manual effort into proactive, intelligent resolution. This role uses AI agents to automate complex ITIL workflows, including detection, diagnosis, communication, and remediation—to reduce mean time to resolution (MTTR) and improve service availability. Key Accountabilities Autonomous Incident Response : Utilizing AI agents to analyze incidents, identify root causes, and suggest or execute remediation steps, shifting the...
The Hartford
Charlotte, NC
Full Time
