13 customer care advocate jobs found in Charlotte

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   $1,500 to $3,000 Signing Bonus    (Amount is dependent on experience.  To qualify for the Signing Bonus, applicants must be new to the Auto Club Group)    Location Details:    Charlotte, NC (WT Harris)   Position Schedule / Shift:    Monday - Friday 8:30 am – 5:30 pm    Position Summary    Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client...

The Senior Client Advocate The Senior Client Advocate provides strategic relationship management, leveraging specialized industry expertise and deep market knowledge to develop tailored risk management strategies for clients. This role will primarily support Real Estate clients and portfolios, serving as a trusted advisor to real estate owners, operators, developers, investors, and related organizations. The successful candidate will help clients quantify, mitigate, and transfer risk while delivering exceptional service and long-term value. If you are client-centric, interested in affiliating with an industry leader, and committed to helping clients unlock their potential through effective risk management strategies, this may be the perfect opportunity for you. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. The Role The Senior Client Advocate is responsible for cultivating and maintaining...

Director, Relationship Management - SA06FE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Hartford is seeking an Employee Benefits Director, Relationship Management to lead our East Region team. This role provides direct and indirect leadership to a team of Assistant Directors, Relationship Managers, and Client Relationship Executives, with responsibility for driving persistency, growth, customer satisfaction, and overall book-of-business performance. The Director will focus on talent development, operational excellence, and delivering a superior customer experience while partnering closely with the AVP and peer leaders to shape and execute segment strategy.   This position offers either a hybrid or remote work...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Position Description Primary Duties and Responsibilities (details of the basic job functions): Under general supervision, this position is responsible for performing the repair and maintenance of automobile and truck vehicles for which they are fully trained. Completes routine scheduled maintenance services on automobiles and trucks as directed by manager or service consultant. In an efficient and productive manner, performs automotive repairs, adjustments and maintenance procedures as outlined on repair order for which technician is trained. Oil changes, tire replacement and repairs, general maintenance repairs, fluid exchanges, alignments, brake services, advanced repair and maintenance services, etc. are expected to be learned and performed.  Work with, and train lower level technicians. Drives vehicles into service bay, prepares them for and completes digital vehicle...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   This is a relationship driven sales role with long-term income potential through commission.  We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business  $5,000 New Agent Ramp-up Incentive   This supports your transition by providing additional income as you develop your pipeline and build a strong foundation for long-term success  If you enjoy helping people, building relationships, and earning more through performance, we’ll provide the training, tools, and support to help you succeed  Success in this role comes from:  Consistent outreach   Proactive engagement with prospective clients  Strong follow-up  Community networking  Building trust with clients  Location Details:    13540 Steele Croft Parkway Charlotte, NC 28278 (This position is On-site)...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Location Details: 2421 South Boulevard Charlotte, NC 28203 (This position is on-site) Position Schedule / Shift: Monday - Friday 8:30am - 6pm (Possible Rotating Saturday's 9:00am - 1:00pm) Position Summary Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth. Key Responsibilities Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings. Lead Generation & Promotions: Generate leads, share travel and insurance...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Location Details: Charlotte, NC. Position Schedule/Shift:    Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.  Position Summary:     Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.  Key Responsibilities:   Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.   Provide emergency...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Location Details: Remote Position Schedule / Shift: Monday – Friday, 8am – 5pm Position Summary: This role is a temporary assignment for approximately three to six months with potential to transition into a permanent position. Performs accounting functions related to the preparation, maintenance and/or reconciliation of a variety of subsidiary and general ledger accounts.  Reviews invoices for compliance with corporate policies, duplicate payments and fraud control.  Verifies and/or determines all information needed by disbursement system for inclusion into corporate ledgers.  Enters data from invoices and payment requests into automated disbursement system.  Analyzes computer output to determine discrepancies and errors and initiates corrective action to ensure integrity of ledger systems. Verifies that account balances are reported accurately and that reconciling items...

Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Position Schedule / Shift:  Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and  Saturday,  8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the position.     Position Summary :     As a Service Advisor,   you’ll   serve as the primary point of contact for customers throughout the vehicle service process. This role involves assessing customer needs, recommending maintenance and repair services, preparing repair orders, and communicating with both customers and technicians to ensure work is completed accurately and efficiently. Successful candidates have strong customer service, communication, and organizational skills, along with the ability to manage multiple priorities in a fast-paced environment. The Service Advisor plays a key role in delivering   a positive   customer experience and supporting overall service...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Position Schedule / Shift:   Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and   Saturday,   8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the position.     Position Summary :       As an Automotive   Technician C ,   you’ll   perform routine maintenance, basic repairs, and diagnostic work on a variety of vehicles, including diesel and hybrid models. This role requires strong mechanical aptitude, attention to detail, and a commitment to quality workmanship. Working alongside experienced technicians,   you’ll   gain hands-on experience, develop your technical skills, and contribute to delivering safe, reliable vehicles and excellent customer service. This position offers opportunities for continued learning and career growth in a fast-paced automotive environment.     Key Responsibilities :...

Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Position Schedule/Shift:  Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the technician position and level.     Position Summary :     Launch your leadership journey with the Leadership Development Program, where   you’ll   gain hands-on experience learning how to run and lead a successful Car Care Center from the ground up. In this role,   you’ll   rotate through key areas of the business   -   from customer service and sales to operations and financial performance   -   building the skills needed to step into leadership positions.   You’ll   work alongside experienced leaders, learning how to coach teams, manage daily operations, and drive results while delivering exceptional customer experience. If   you’re   motivated to grow, ready to lead,...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   This is a relationship driven sales role with long-term income potential through commission.  We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business  $5,000 New Agent Ramp-up Incentive   This supports your transition by providing additional income as you develop your pipeline and build a strong foundation for long-term success  If you enjoy helping people, building relationships, and earning more through performance, we’ll provide the training, tools, and support to help you succeed  Success in this role comes from:  Consistent outreach   Proactive engagement with prospective clients  Strong follow-up  Community networking  Building trust with clients  Location Details:    11338 North Community House Road Charlotte, NC 28277 (This...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Position Schedule/Shift:   Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the technician position and level.     Position Summary :     ACG Car Care Technicians complete routine scheduled maintenance service on automobiles and trucks, as directed by a manager or Service Advisor. They spend their day performing basic automotive repair,  adjustments  and maintenance procedures, including, but not limited to; oil changes, tire replacement & repairs and general vehicle maintenance.     Key   Responsibilities :     General Service Tech:    Drive vehicles into service bays, prepare them for, and complete digital vehicle inspection    Performs general automotive maintenance and repairs    Test drive...