02/28/2026
The Knowledge Center Representative provides administrative customer service assistance to claimants, providers, and other interested parties by receiving and answering telephonic inquiries. Utilizing proprietary systems and training knowledge, this role delivers high quality inbound and outbound customer service with a focus on accuracy, professionalism, and first call resolution.
This is a remote role.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Delivers friendly, efficient customer service in a high-volume environment
Accurately captures and enters data into CareMC and other internal systems
Demonstrates active listening and communicates clearly to confirm understanding
Promotes future use of self-help tools when applicable
Maintains consistent attendance and meets quality and productivity standards
Additional duties as assigned
KNOWLEDGE & SKILLS:
Effective verbal and written communication with...
CorVel
Charlotte, NC, USA
Full Time
