10/15/2026
Description
Manages a group of Client Service Managers (CSM) to deliver consistent and high-quality service to customers and brokers. Assists in recruiting, training, and developing team members. Responsible for developing annual objectives that support assigned account success, as well as accountable for team performance and development. Contributes to the development, implementation, and execution of the business plan and strategies. Resolves service-related issues with internal partners. Responsible for managing external relationships (clients, agents/brokers, industry associations, etc.) and issue resolution. Manage assigned accounts, handling servicing aspects of relationships. Responsibilities Effectively partners and manages relationships with key internal stakeholders for mutual success. Establishes a leadership voice in the region by strengthening relationships across Field Ops, UW, Claims, Risk Control, and other key internal partners by sharing...
Liberty Mutual
Chicago, IL
Full Time
