1 associate account executive jobs found in Cincinnati

- The Senior IT Service Quality Analyst is responsible for driving service quality, process governance, continual service improvement, and operational excellence across IT Services. This role serves as a key steward of ITIL practices, ensuring the effectiveness, consistency, and maturity of core ITSM processes including Incident, Problem, Change, Knowledge, Configuration Management (CMDB), and Data Certification.   The analyst partners with Service Desk, End User Computing (EUC), Infrastructure, Applications, Security, and business stakeholders to establish meaningful service metrics, identify improvement opportunities, enhance customer experience, and ensure IT services are delivered in alignment with organizational objectives and industry best practices.   This position plays a critical role in measuring service performance, facilitating continuous improvement initiatives, promoting knowledge sharing and knowledge transfer, improving process compliance, and...