34 customer support officer jobs found in Cincinnati, OH

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. The Risk Solutions Data Science Team   provide   data products and   services to help our business units use technology to create, manage, and   optimize   information and business processes.    These include a   wide range of activities   such as:   model...

- Responsible for designing automation frameworks and implementing automated testing solutions using Playwright, Robot Framework, and Great Expectations (GX). Ideal candidate must be hands-on capable of defining standards, implementing automation at scale, and partnering across engineering, data, security, and business teams to ensure consistent quality, compliance, and release confidence. The selected candidate will be required to work a hybrid schedule (3 days in office/2 remote) out of our Dallas, TX, or Cincinnati, OH office. No relocation assistance is being offered with this role. Key Accountabilities/Deliverables: Automation Framework Design, implement, and maintain a scalable QA automation framework supporting UI, API, database, and data pipeline testing. ]Establish automation standards, best practices, naming conventions, tagging strategies, and execution patterns. Enable keyword-driven and low-code approaches to support broader adoption by QA and...

- Serves as a Technical Specialist for the Duck Creek Suite responsible for designs, configuration, and extension of Duck Creek applications (Policy, Billing, Claims) to deliver compliant, scalable insurance products and workflows. Work closely with product managers, business analysts, QA, and integration teams to implement rules, forms, transactions, and APIs, and to integrate Duck Creek with external ecosystems using open standards and Duck Creek Anywhere patterns with Duck Creek best practices. The selected candidate will be required to work a hybrid schedule (3 days in office/2 remote) out of our Dallas, TX, or Cincinnati, OH office. No relocation assistance is being offered with this role. Key Accountabilities/Deliverables:  Configure Duck Creek product models (lines/coverages/underwriting/rating/forms) to meet business requirements and regulatory needs. Build and customize TransACT events, custom server requests, and product behaviors for key policy lifecycle...

- The Underwriting Technician role will support assigned underwriters with processing of business, booking, invoicing and post bind transactions within timelines as established and to ensure compliance with all organizational controls and regulatory requirements.  Key Accountabilities/Deliverables: Clear all submissions and prepare risk for Underwriter review. Prepare binders with direction from Underwriters. Process bound accounts and premium bearing endorsements in the processing systems Follow up on subjectivities needed for binders, and underlying policies in 60 days. Manage company records (including data files), as per company guidelines, and adhere to all requirements established by the compliance team. Adhere to company service standards. Process endorsements, cancellations, and reinstatements per underwriting instructions. Answer emails and phone calls as needed when corresponding with underwriters or brokers. In...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description The Direct Sales Agent Specialist (Direct Auto Insurance is an Allstate Business) is responsible for the profitable growth and attainment of business goals by driving new business sales and understanding customers’ needs to build rapport and trust. This position drives sales and builds and retains their book of business within the market / retail location. This position is responsible for attracting and generating new customers and cross-selling existing customers, in support of our product offerings including but not limited to Auto, Life, Auto Club, and Roadside Assistance. This role sells to walk-in...

Why GM Financial?   GM Financial is the wholly-owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.   At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work — we thrive.   Our Purpose: We pioneer the innovations that move and connect people to what matters.   This position will be posted until filled. About the role :As GM Financial Credit Manager is responsible for assisting the GMF Regional Credit Manager in...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Are you a problem-solver with a passion for helping others? Do you thrive in fast-paced environments where every day brings a new challenge? Do you enjoy leading and developing others to succeed in their careers?  Join Great American Insurance Group as a Claims Supervisor where...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. For more than 35 years, Great American’s Specialty Human Services Division has provided insurance solutions to the human and social service marketplace. The division is one of the first insurance companies to recognize the special needs of these organizations. Over the years,...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. The Specialty Equipment Services division is looking for a Data Analyst to build a modern data intelligence team that improves decisions, strengthens client value, and increases operational efficiency. The Data Analyst role helps to drive innovation through the use of data and...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description The Direct Sales Agent Specialist (Direct Auto Insurance is an Allstate Business) is responsible for the profitable growth and attainment of business goals by driving new business sales and understanding customers’ needs to build rapport and trust. This position drives sales and builds and retains their book of business within the market / retail location. This position is responsible for attracting and generating new customers and cross-selling existing customers, in support of our product offerings including but not limited to Auto, Life, Auto Club, and Roadside Assistance. This role sells to walk-in...

- A Claims Assistant is needed to provide support to the Excess Casualty claims staff and to perform other office tasks as needs dictate. Key Accountabilities/Deliverables: Send claim acknowledgement and closure letters. Support and report to Litigation Management keeping Trial/Mediation log and Policy Limit /Time Demand log current. Open claims and register in SIMS. Close files in SIMS. Respond to requests for policies. Issue vendor payments. Send claim files/documents to coverage and monitoring counsel. Overall administrative and technical support to the department. Technical Knowledge and Understanding: Excellent oral and written communication PC literate, including Microsoft Office products, Word and Excel. Strong organizational skills. Ability to work in a team environment. Ability to meet/exceed Performance Competencies. Experience: High school diploma or above is required for consideration. Two years...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. The Business Analyst / Salesforce Administrator serves as a key liaison between business stakeholders and IT, responsible for analyzing business needs, translating requirements into technical and Salesforce solutions, and configuring, supporting, and enhancing enterprise...

POSITION SUMMARY: Are you a creative and detail-oriented individual who strives for excellence?  Will you thrive in a dynamic environment that requires organization, strong communication skills and the ability to manage multiple projects simultaneously?  If the answer is yes, we have the perfect opportunity for you.  Our Client Specialist position a great starting point within our benefits consulting team, where you will be responsible for client relationship management, with opportunities for career growth, development and mentorship.  No previous insurance experience is required, and we will provide on the job training and career coaching for all new associates. HUB offers a competitive compensation package, a comprehensive benefits package and the opportunity to get involved in many of our Corporate & Social Responsibility initiatives.  ABOUT HUB INTERNATIONAL: HUB International is a leading full-service global insurance broker and financial services firm...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Join our Predictive Analytics team within the Business Data & Analytics department! opportunity to work within a highly collaborative team of data professionals focused on solving critical business challenges in the insurance industry. The roles emphasize intellectual...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Corporate Marketing & Branding aims to position Great American Insurance Group as a market leader through impactful marketing, cohesive branding and meaningful communication strategies that help drive premium growth, optimize our Business Units’ marketing initiatives and foster...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Great American’s Financial Institution Services Division specializes in providing risk management and product enhancement programs to vehicle lenders and lessors, commercial equipment lenders, auto dealers and mortgage lenders throughout the U.S. and Canada. Target clients include...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Casualty Claims Manager/Senior Claims Manager Are you a problem-solver with a passion for helping others? Do you thrive in fast-paced environments where every day brings a new challenge? Do you enjoy leading and developing others to succeed in their careers?  Join Great American...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. The Strategic Sourcing Department is hiring a Senior Strategic Sourcing Representative to join our team! As a Senior Strategic Sourcing Representative within the IT Vendor Management Office, you'll be providing the technology vendor management function supporting our P&C IT...

As a Client Advisor (Inside Sales Rep) at ARC, you’ll step into a high‑impact inside sales role where you guide individuals through some of the most meaningful insurance decisions of their lives. You’ll be the trusted voice clients rely on as you drive sales, deliver exceptional service, and ensure a seamless experience across our Medicare and Individual lines of business. This is a fast‑moving, conversation‑driven environment where your ability to connect, educate, and recommend the right solutions fuels both client confidence and your own success. Beyond day‑to‑day sales and service, you’ll play a key role in strengthening retention, growing your book of business, and supporting broader initiatives that keep ARC innovative and competitive. You’ll collaborate with top carriers and vendor partners, stay ahead of product and market changes, and contribute to project‑based efforts that elevate the overall client journey. If you’re energized by helping people, thrive in a...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes.  IT Services can include a wide range of activities such as: software development, data management,...