06/09/2026
- The Service Desk Lead oversees the daily operations of the IT service desk, ensuring efficient and effective handling of user support requests. This role involves managing a team of service desk professionals, developing and implementing service desk processes, and continuously improving service delivery to enhance user satisfaction. The ideal candidate will have strong leadership skills, a deep understanding of IT service management, and a passion for providing excellent customer service. Key Accountabilities/Deliverables: Team Leadership and Management: Lead, manage, and mentor a team of service desk professionals, ensuring high performance and professional development. Set clear goals, objectives , and performance expectations for the team. Foster a positive and collaborative work environment, promoting teamwork and knowledge sharing. Service Desk Operations: Oversee...
Core Specialty
Cincinnati, OH
Full Time
