34 customer support officer jobs found in Cleveland

Description This role will be onsite at our Canton, Cleveland, and Akron, OH office. Summary: The Commercial Portfolio Manager is responsible for managing assigned portfolios and providing support to Commercial group leaders, Regional Credit Officer and Relationship Manager team (RM’s) in the areas of credit underwriting, portfolio management, compliance, and monitoring of new and existing loans and customer relationships within the portfolio. Duties and Responsibilities: Manage a portfolio of commercial loans and customers in partnership with the assigned relationship manager, group leader, Regional Credit Officer and other stakeholders. Service, deepen, and retain assigned profitable customer relationships by proactively evaluating and mitigating associated business risks and opportunities.  Optimize customer relationships working directly with Relationship Managers to grow fees, deposits, and...

Overview This underwriting role supports national payroll agencies and digital distribution partners within a rapidly growing division of AmTrust, offering meaningful opportunities for career advancement. The position emphasizes exceptional customer service, including quick and accurate submission review in a fast-paced, high-volume environment. Multi-line underwriting of BOP, Workers’ Compensation, Cyber and EPL new business opportunities. This position requires a self-motivated professional who can work independently with minimal oversight while also collaborating effectively within a team and assisting colleagues as needed. Responsibilities Underwrite new business insurance policies through solid risk analysis, pricing and servicing. Adheres to corporate underwriting and pricing guidelines. Operates within written authority grant and makes referrals to management as required. · Provides professional, timely and courteous...

Overview Supervises and manages the work of members of the litigation support team; responsible for outcomes and performance of the unit. This position supervises individuals who are in the support and clerical roles who are typically non-exempt. This position will also require additional paralegal work with respect to corporate litigation, employment, and regulatory matters. Supervisor must understand Amtrust’s corporate structure, management positions, and information storage and maintenance systems. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization. Responsibilities Has formal supervisory responsibilities; coordinates resources and sets daily priorities to meet operational objectives · Supervises the daily activities of support or production team members · Maintain accurate records related to legal papers served upon any U.S. based AmTrust entity;...

Overview The  Business Analyst will  support  the  Client  Services  Management   team to develop and deliver   client  facing metrics to  provide a proactive consultative service.  The analyst will work with the  Client Experience  team  to support them in identifying trends,  outliers,  opportunities,  and successes in a client’s claim data.   The  analyst  will  report to  the  Manager , Client  Services    to  expand   the client  facing   analytics program and continuously enhance the approach based on industry need and  claim capabilities .   The right candidate will bring a balance of analytical, execution, and communication skills to the table. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust and Claims  organization.   Responsibilities Collaborate with corporate business partners to align on metric derivation and...

Salary range is: $62,623.97 - $80,000.00 This position is bonus and/or commission eligible. CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com .   The Role We are seeking a motivated and knowledgeable Client Solutions Advisor to drive customer success and product adoption within repair facilities and...

Overview The Senior Premium Auditor is responsible for conducting both virtual and minimal physical audits of the highest complexity to ensure the accuracy of earned premium risk calculations. This role supports AmTrust’s various lines of business with a focus on Workers Compensation and General Liability. This role verifying premium base exposures in accordance with policy terms, manual rules, company filings, and procedures. The auditor plays a key role in delivering exceptional service through a flexible auditing approach that leverages technology and remote collaboration. This position upholds AmTrust’s mission, vision, and values while maintaining the highest standards of professionalism and accuracy.   This role will require a hybrid work schedule in any of our US AmTrust Offices.   The expected salary range for this role is $61,500 - 80,000.   Please note that the salary information shown above is a general guideline only. Salaries are based...

Build agency partnerships and shape profitable growth in the field. Hastings Insurance is looking to add an experienced Commercial Field Underwriter/Specialist to its Middle Market Commercial Underwriting team. This position will be a key member responsible for generating new business and maintaining strong agency relationships within Northeast Ohio. This field-based role complements our internal underwriting operations, balancing sound risk selection with the development of new agency partnerships. You’ll serve as Hastings’ in-person representative in the region, providing guidance, collaboration, and underwriting expertise to help drive profitability and growth in respect to our Middle Market Commercial products.  Schedule & Location: This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is remote and territory-based, requiring residence within or relocation to the Northeast Ohio region, ideally within the Cleveland, Akron, or...

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Acrisure is seeking an Associate Service Desk Specialist to join our team in Grand Rapids. This role addresses critical IT challenges and delivers exceptional support to end-users. Responsibilities encompass overseeing the installation, configuration, and...

Overview AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.   The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust’s corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other...

Overview The IT Project Portfolio Analyst II reports to the Director of Portfolio Management within GTO and is responsible for leading and advancing the full Portfolio Management Lifecycle—from demand intake through project closure and value realization—for IT initiatives within their assigned business unit(s). This role partners closely with both business and IT leadership to proactively monitor project and portfolio health, leveraging a variety of Microsoft tools to support governance, resource and time management, and reporting. The Analyst ensures all work aligns with and adheres to established Portfolio Process standards. Responsibilities - Support the analysis and organization of incoming demand , helping assess priorities and gather business case details to inform portfolio decisions. - Assist in maintaining governance around intake processes , including documenting requests, coordinating demand sizing activities,...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary : Responsible for performing and presenting data analysis for assigned accounts and complete special project deliverables in the Group Benefits Business Unit; conducts complex analysis and customized models on multi-national accounts across many lines of coverage and varying funding mechanisms. Supports sales growth and retention objectives. A Day in The Life : Manages large projects from inception and design through post-implementation assessment, working closely with internal departments and clients. Attends client meetings as lead data consultant; presents to key business leaders to explain analytical findings and financial recommendations; demonstrates strong client-facing skills and engenders client’s confidence in the data recommendations / findings. Provides...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. A Day in The Life Responsible for servicing an assigned book of business which varies based upon client needs, account complexity, and client structure. Serves as the main point of contact for all existing clients, centers of influence and assigned book of business; responds to all service requests inclusive of billing inquires and coverage options. Ensures all client service needs are delivered in a timely and professional manner throughout the year by responding to requests as submitted in accordance to agency standards. Maintains accurate account files, records, and documentation in accordance with the agency standards; confirms in writing all relevant contacts, communication, suggestions, advice, etc., with clients, carriers and other applicable parties and attaches documentation...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary : We are seeking an analytical and operationally focused Pharmacy Analyst to join our pharmacy consulting team. This role supports the operational, clerical, and compliance functions of the pharmacy department to ensure smooth, efficient, and accurate workflow. This role assists with documentation, scheduling, request for proposal coordination, data entry, and communication between pharmacy benefit managers, client service teams and our pharmacy consultant and clinical pharmacist. Responsibilities include maintaining paperwork, audit documentation, processing billing and invoicing information, and supporting pharmacy leadership with reporting and administrative projects. The ideal candidate is detail‑oriented, organized, and skilled in customer service, multitasking, and...

Overview The Operations Manager, Accounts Receivable Collections position will oversee a team of eight or more employees responsible for clearing aged receivables through research, analysis, payment application, audit resolution, and third-party vendor management. This position will lead the overall day to day collection process including data analytics/KPI’s, reporting, escalations, and collaboration with the team as well as other internal departments to increase process efficiencies. This will be a hands-on role and will require the manager to perform collector functions as needed. Responsibilities Oversee Accounts Receivable Collections team. · Serve as escalation point for issues that impact high profile agents, customers, and internal business units. · Perform collector functions as needed to ensure goal attainment. · Build a continuous improvement mindset across the team and help identify opportunities for...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary: Responsible for brokering, administering, and managing Owner Controlled Insurance Programs (OCIP) and Contractor Controlled Insurance Programs (CCIP) for an assigned portfolio of construction projects. Provides expert external support to clients while directing internal support resources as needed. Ensures high‑quality service delivery, regulatory compliance, and retention of existing business. A Day in the Life: • Serves as the primary service contact for OCIP/CCIP clients, identifying risk exposures and designing cost‑effective wrap‑up insurance solutions tailored to project needs. • Brokers Owner’s Interest and project‑specific insurance placements, ensuring appropriate coverage structure, pricing, and carrier alignment. • Reviews construction contracts for...

We are hiring a Life Claims Examiner to play a critical role in delivering accurate and compliant claim outcomes while supporting beneficiaries and internal stakeholders throughout the claims process. This position is responsible for the preparation, review, and adjudication of life insurance claims and distributions in accordance with policy provisions, plan parameters, regulatory requirements, and state interest rules. The role ensures timely, compliant, and customer focused resolution through effective coordination with internal teams, external partners, agents, and beneficiaries, while adhering to company and carrier standards. Your Impact: Validate claimant, beneficiary, and claim-specific data for accuracy and completeness; enter and maintain detailed claim information in administrative and claim tracking systems. Review incoming life insurance claims to assess completeness and required documentation, including death certificates, claim forms, and legal documents....

Overview The Senior Business Systems Analyst is a part of the Claims Product Management/Execution group that supports outlining and implementing software solutions.  Business Analysts must be able to efficiently reach an understanding of complex tasks while using this understanding to produce project artifacts that satisfy project objectives. The Business Analyst will work as a liaison among various stakeholders to elicit, analyze, communicate, validate and document requirements for changes to business processes, policies and information systems.  We are looking for someone insatiably inquisitive with attention to detail and empathetic to business needs, who will critically analyze and solve problems of a complex nature.  Must be a team player with strong communication skills. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.   Responsibilities...

Overview The Senior Business Systems Analyst is a part of the Product Management/Execution group that supports outlining and implementing software solutions.  Business Analysts must be able to efficiently reach an understanding of complex tasks while using this understanding to produce project artifacts that satisfy project objectives. The Business Analyst will work as a liaison among various stakeholders to elicit, analyze, communicate, validate and document requirements for changes to business processes, policies and information systems.  We are looking for someone insatiably inquisitive with attention to detail and empathetic to business needs, who will critically analyze and solve problems of a complex nature.  Must be a team player with strong communication skills. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.  Responsibilities Collaborate with...

Description Summary: The HFA Financial Advisor Senior - Branch partner closely with branch staff to uncover client needs and offer most appropriate financial solutions for their short-term and long-term goals. Duties & Responsibilities: Responsible for personal production goals and customer service objectives for all assigned branches and/or book of business. Provide investment/insurance solutions to customers based on a comprehensive financial planning approach that incorporates all assets, goals, time horizon and risk tolerances. Coach branch staff regularly in every location to better profile customers to identify short-term and long-term goals and provide appropriate solutions as needed. Provide ongoing training and sales support to assigned branches to deliver a great customer experience to all customers and prospective customers. Responsible for partnering with every line of business (Mortgage,...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Interested in opportunities at Oswald Companies, but don't see what you're looking for? No problem! Share a resume and your contact information with us and we will be sure to keep your information handy when the right opportunity comes up. Be sure to follow us on social media to stay up to date on the latest news and new opportunities available at Oswald. Talk to you soon! Who is Oswald? Oswald is a 129-year-old company that creates a world of protection around the lives and businesses of our clients. We are an independent, employee-owned company. So, essentially, you own your own success in a personally and financially rewarding opportunity. Inclusivity is a priority. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique...