20 business systems analyst jobs found in Cleveland

Overview The Business Systems Analyst at AmTrust is the individual who has the primary responsibility to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users.  The BSA serves as the conduit between the customer community and the software development team through which requirements flow.  They facilitate discussions amongst business stakeholders across the organization to ensure all groups impacted by a project are given an opportunity to provide the necessary feedback as functional requirements are gathered and confirmed.  Projects can range from minor enhancements to larger and more complex work items for insurance quoting and policy management systems, and responsibilities may include production support on assigned systems.    The BSA is responsible for working with IT to deliver software solutions for new and existing products and services within our company.   The BSA is...

Overview The Business Systems Analyst at AmTrust is the individual who has the primary responsibility to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users.  The BSA serves as the conduit between the customer community and the software development team through which requirements flow.  They facilitate discussions amongst business stakeholders across the organization to ensure all groups impacted by a project are given an opportunity to provide the necessary feedback as functional requirements are gathered and confirmed.  Projects can range from minor enhancements to larger and more complex work items for insurance quoting and policy management systems, and responsibilities may include production support on assigned systems.    The BSA is responsible for working with IT to deliver software solutions for new and existing products and services within our company.   The BSA is...

Overview The Business Systems Analyst at AmTrust is the individual who has the primary responsibility to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users.  The BSA serves as the conduit between the customer community and the software development team through which requirements flow.  They facilitate discussions amongst business stakeholders across the organization to ensure all groups impacted by a project are given an opportunity to provide the necessary feedback as functional requirements are gathered and confirmed.  Projects can range from minor enhancements to larger and more complex work items for insurance quoting and policy management systems, and responsibilities may include production support on assigned systems.    The BSA is responsible for working with IT to deliver software solutions for new and existing products and services within our company.   The BSA is...

Overview The Senior Business Systems Analyst is a part of the Product Management/Execution group that supports outlining and implementing software solutions.  Business Analysts must be able to efficiently reach an understanding of complex tasks while using this understanding to produce project artifacts that satisfy project objectives. The Business Analyst will work as a liaison among various stakeholders to elicit, analyze, communicate, validate and document requirements for changes to business processes, policies and information systems.  We are looking for someone insatiably inquisitive with attention to detail and empathetic to business needs, who will critically analyze and solve problems of a complex nature.  Must be a team player with strong communication skills. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.  Responsibilities Collaborate with...

Overview AmTrust Financial is seeking a Manager to lead and manage End User Services operations across the United States. This role is accountable for day-to-day support delivery, service quality, staffing coverage, escalations, operational consistency, and the overall end-user experience across assigned U.S. locations and remote user populations.   The End User Support (EUS) Manager provides direct leadership to Senior EUS Analysts, EUS Analysts, and related U.S. support resources. This position is responsible for building a disciplined, responsive, customer-focused support organization that restores user productivity quickly, communicates clearly, follows established processes, and continuously improves service performance.   The ideal candidate is a hands-on operational leader with strong technical background, strong people leadership skills, excellent communication, and the ability to balance process discipline with practical urgency when...

Overview The Cyber Security Incident Response II is responsible for detecting, analyzing, investigating, and responding to cybersecurity threats and incidents across the enterprise. This role performs advanced threat detection, incident triage, forensic analysis, containment, and recovery activities coordinated across internal and external stakeholders.   The ideal candidate possesses a strong foundation in cyber security incident response, digital forensics, detection capabilities, and stakeholder engagement. This position requires the ability to independently manage complex cybersecurity incidents, collaborate effectively with business and technical teams, influence decision-making through risk-based recommendations, and perform successfully in time-sensitive and high-pressure environments.   This role partners with third-party service providers, vendors, infrastructure teams, and security engineering and architecture teams to strengthen the...

Overview The Business Analyst II – Operations plays a key role in driving operational efficiency and supporting strategic initiatives through data analysis, process improvement, and cross-functional collaboration. This role partners with business stakeholders to identify opportunities, define requirements, and deliver solutions that enhance operational performance and support organizational goals. Responsibilities Key Responsibilities Analyze business processes and workflows to identify inefficiencies and recommend improvements Partner with Operations, IT, and business stakeholders to gather, document, and validate business requirements Translate business needs into functional specifications, user stories, and process documentation Support implementation of process improvements, system enhancements, and operational initiatives Utilize data analysis to provide actionable insights and support decision-making Develop and...

Overview AmTrust Financial Services, Inc., a leading and growing commercial insurance holding company, has an immediate opening for an E-Discovery Paralegal in our Cleveland office. This in-house position will support the Litigation Department by managing e-discovery processes and assisting with complex litigation matters.   Responsibilities Research and analyze law sources such as statutes, recorded judicial decisions and legal articles to better understand how to respond to subpoenas served upon any entity in the AmTrust group of companies. Collect, reviewed, redact, categorize (e-tag) and produce documents using AmTrust’s in-house e-discovery platform in response to subpoenas or in connection with other legal matters. Communicate with clients, witnesses, adversaries, and team members in connection with the e-discovery needs of AmTrust. Interact with people at all levels of the company as a member of the litigation...

Overview Summary:  Sr. Software Engineer to work intensely with the data work stream through all phases of an engagement, including conceptual design, detailed design, implementation, testing and production deployment.  Responsibilities entail defining, assembling and presenting all technical data deliverables and work products. He must be comfortable leading internal meetings, presenting and defending analysis findings to key stakeholders, and participating on client calls.   Sr. Software Engineer are responsible for contributing to the technical design, implementation and testing of the complete enterprise solution.  They must possess skills in design and implementation, master data management, operational data store design (logical and physical models), dimensional design, implementation, stored procedures implementation, and database administration. A passion for making processes faster and more efficient through the use of the latest technology is...

Overview AmTrust is seeking a highly motivated and accomplished Cloud Data Engineer with expertise in Azure Databricks, Azure Synapse Analytics, SQL, and cloud-based data platforms. The ideal candidate will have experience designing, developing, and optimizing scalable data lakehouse and data warehousing solutions that support enterprise reporting, analytics, and business intelligence. Strong technical skills in Python, PySpark, SQL, T-SQL, and Scala are required, along with experience building high-volume ETL/ELT pipelines, developing highly scalable and reusable Databricks notebooks, and leveraging Azure DevOps, Git, CI/CD, and cloud automation best practices to deliver secure and efficient data solutions.   The successful candidate will also support AI and machine learning initiatives, including data preparation, feature engineering, Generative AI integrations, and MLOps processes.    Responsibilities Design,...

Position Title Branch Banking - Client Consultant II - Licensed   Location South Euclid, OH 44118   Job Summary Branch Banking Client Consultant II - Licensed provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.   Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth...

Overview Senior Software Engineer — Claims Platform Works intensely across all phases of software delivery — conceptual design, detailed design, implementation, testing, and production deployment — on a large-scale enterprise insurance claims platform. Leads internal architecture discussions, collaborates closely with business analysts to clarify requirements and define technical deliverables, and contributes to the strategic direction of the software. Maintains current knowledge of market trends including AI/ML and cloud-native patterns.     Responsibilities Architected and delivered a multi-tier microservices platform for enterprise insurance claims processing, spanning 30+ ASP.NET Core Web APIs organized across distinct Experience, Process, and System service layers to enforce separation of concerns and independent deployability Built full-stack Blazor WebAssembly applications (MudBlazor, Fluxor/Redux state...

Overview Responsible for containerizing applications and migrating from a VM architecture. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization. Responsibilities Implement containerization and Kubernetes capabilities with documented architecture and configurations that can scale globally across the enterprise. Work with development, engineers, and cloud service providers to develop cloud adoption and migration strategies Drive architectural discussions in support of business requirements gathering, analysis, and design Engineer highly scalable and available solutions based on industry best practices and practical experience Collaborate with Developers, Systems Operations, and vendors as needed to solve integration challenges Recommend tools and methodologies to engineers, create proof-of-concept implementations for demonstration Break large...

Overview In a support role to the team the Multi-Line Underwriting Assistant responsibilities include the following, but are not limited to: Responsibilities New Business support, such as, pre-bind risk analysis within prescribed authority, reconciliation of binds to ensure all issued. Renewal support including pre-underwriting review, quoting, system updates, data collection and any other non-core underwriting type duties as directed. Broker of record handling Endorsement review and pre-screening as directed Cancellation and reinstatement handling as directed. Recommendation review and handling. Special projects as needed Maintains ownership of tasks assigned and provide acceptable service standards when processing and assigning tasks. Provide agency support to assigned agents by answering general questions, providing endorsement status, cancellation status, billing inquires, etc. or directs to correct...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client’s employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client’s business, and a minimum of 95% retention and client satisfaction rating. Essential Functions Quality, Client Service & Expertise Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. With oversight, guidance and input from the CE/Producer: Participate in annual...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client’s employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client’s business, and a minimum of 95% retention and client satisfaction rating. Essential Functions Quality, Client Service & Expertise Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. With oversight, guidance and input from the CE/Producer: Participate in annual...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary : Responsible to provide internal support to an account management team for an assigned book of business; collaborates with sales and service staff by account, interfaces with clients and carriers, maintains records, and performs other general administrative duties. A Day in The Life : Provides direct administrative support as required for two to three assigned Client Managers; responds to requests for assistance in a timely and collaborative manner. Supports the assigned team in the retention of the existing client base; confers with the team on opportunities to up-sell and/or cross-sell additional Oswald products and services. Serves as a client contact and identifies and assesses customer’s needs quickly and accurately; solves problems systematically, using sound...

About Auris Auris is the payroll and HR partner built for small and medium-sized business who can’t afford to get it wrong. Trusted by over 50,000 business nationwide, Auris pairs easy-to-use technology with real human services to give leaders the confidence that every detail is done right - so they can focus on growing their team and their business. Acquired by Acrisure in 2025, Auris formerly Heartland Payroll is accelerating its vision to deliver seamless human-centered technology to help small businesses thrive. Job Summary Responsible for prospecting and running Auris Payroll presentations both in person and over the phone to small and mid-sized merchants and businesses to ultimately close deals within a fast sales cycle. As a Payroll Territory Manager (PTM), you will report to the Payroll Division Manager (PDM).  Activities include explaining our value proposition to clients via Atlas CRM, upselling current clients on other Auris products and services, and...

Overview Highly skilled SQL Server Database Administrator with extensive experience in designing, implementing, installing, and managing complex large scale database environments. Proven experience in ensuring high availability, implementing robust disaster recovery strategies, and optimizing database performance monitoring. Proficient in Always-On Availability Groups, Windows Clusters, Query Optimization, Index design, and troubleshooting complex database performance issues by recommending fixes and tuning complex SQL queries.   To assist with the day-to-day support of all AmTrust SQL servers and databases. Administering and supporting all SQL servers and databases within the organization (On-Prem and Azure). Working with DBA team to support all lines of business and all departments with their specific or customized SQL solutions. Providing support and training to other members of the DBA team. Maintains a solid understanding of AmTrust’s mission, vision,...

About Auris Auris is the payroll and HR partner built for small and medium-sized business who can’t afford to get it wrong. Trusted by over 50,000 business nationwide, Auris pairs easy-to-use technology with real human services to give leaders the confidence that every detail is done right - so they can focus on growing their team and their business. Acquired by Acrisure in 2025, Auris formerly Heartland Payroll is accelerating its vision to deliver seamless human-centered technology to help small businesses thrive. Job Summary Responsible for prospecting and running Auris Payroll presentations both in person and over the phone to small and mid-sized merchants and businesses to ultimately close deals within a fast sales cycle. As a Field Sales Representative you will report to a Payroll Division Manager and receive coaching from a Territory Manager. Activities include explaining our value proposition to clients via Atlas CRM, upselling current clients on other...