67 call center jobs found in Cleveland, OH

As a Customer Service Representative , you will serve as a key point of contact for our customers, acting as a liaison, providing product and service information, and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people, thrives in a fast-paced environment, and brings empathy, patience, and strong communication skills to every interaction. You’ll play a vital role in ensuring our customers receive exceptional service by responding to inquiries, addressing concerns, and supporting their insurance needs with accuracy and care. If you enjoy problem-solving, can think on your feet, and are committed to delivering a great customer experience, we’d love to meet you. Your Impact: Handle incoming customer calls with professionalism and efficiency Assist customers with policy details, claims inquiries, and billing or premium-related questions Review policy coverage to determine eligibility and respond...

As a Customer Service Representative , you will serve as a key point of contact for our customers, acting as a liaison, providing product and service information, and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people, thrives in a fast-paced environment, and brings empathy, patience, and strong communication skills to every interaction. You’ll play a vital role in ensuring our customers receive exceptional service by responding to inquiries, addressing concerns, and supporting their insurance needs with accuracy and care. If you enjoy problem-solving, can think on your feet, and are committed to delivering a great customer experience, we’d love to meet you. Your Impact: Handle incoming customer calls with professionalism and efficiency Assist customers with policy details, claims inquiries, and billing or premium-related questions Review policy coverage to determine eligibility and respond...

Overview The Bureau Data Reporting Analyst is responsible for reporting statistical and financial data to the various mandated statistical agents and federal/state agencies. Utilize Oracle and cube data to complete and pay assessments and data calls in a timely manner. Building relationships with external bureaus and states, AmTrust IT, and other various departments within AmTrust. Would be responsible for obtaining the required information to complete and pay the assessments/surcharges in a timely manner. Will interact with the business segments, premiums, claims, financial and IT functions. Will participate/initiate process improvement efforts as needed as AmTrust continues to grow. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization Responsibilities Reporting statistical and financial data to the various mandated statistical agents and federal/state...

Overview The HR Shared Service Specialist is the first point of contact for incoming inquiries, issues, and requests for the HR Department. This could include inquiries regarding benefit programs including health & welfare, payroll and general HR policies and program support for business groups and employees. General administration includes: Responsibilities . Responds to employee questions and resolves issues regarding policies, benefits, employment, payroll, PTO, etc. within a timely fashion.  Provides accurate explanation of individual time-off balances, timesheets, benefits, etc. to employees. Escalates issues as needed to the appropriate partner within HR through ServiceNow. Maintain working knowledge of company policies to provide guidance to employees and managers to ensure compliance and consistency. Liaise with each function of HR to resolve employee and manager issues to include: Benefits, Leave of...

Overview The Accounts Payable IV position oversees daily operations of the Accounts Payable (AP) function, ensuring timely and accurate processing of invoices and payments. This role serves as one of the primary points of contact for AP team members, provides guidance on complex issues, drives process improvements, and supports month-end close activities. The AP IV position collaborates cross-functionally with procurement, finance, operations, and external suppliers to maintain strong internal controls and support efficient financial operations. This role should maintain a solid understanding of AmTrust’s mission, vision, and values. May be required to work overtime Responsibilities Responsibilities: · Receive, review, and process invoices for goods and services. · Match invoices to purchase orders and receiving documents; resolve discrepancies. · Facilitate weekly payment runs (ACH, wire, check) and review payment...

Position Title Branch Banking - Client Consultant I (Part-Time) Location South Euclid, OH 44118 Job Summary A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. Hourly Range: $17.00 - $21.25 - $25.50 Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right...

Company: Mercer Description: We are seeking a highly skilled and motivated professional to join our Career Products team at Mercer, a Marsh business . This role can be based in Cleveland or Southfield and offers a hybrid work arrangement, requiring a minimum of three days per week in the office. As a Sales Associate , you will play a pivotal role in driving the expansion of our Total Rewards Products and Services by supporting the acquisition and development of new mid-market clients within a designated territory. The ideal candidate is proactive, results-oriented, and adept at prospecting, cultivating sales opportunities, and collaborating closely with sales professionals to deliver comprehensive workforce solutions. We will count on you to: Prospect and generate new client leads through targeted email campaigns, phone outreach, and in-person visits Manage and develop self-generated sales opportunities as well as leads provided by Sales Professionals and...

Position Title Branch Banking - Client Consultant I (Part-Time) (Bilingual-Spanish) Location Cleveland, OH 44113-3419 Job Summary A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. Hourly Range: $17.00 - $21.25 - $25.50 Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client...

Overview Procurement and Accounts Payable are more than just transactions, it is a strategic driver of innovation and growth. AmTrust is looking to transform the way our organization sources, negotiates, and pays for goods and services, ensuring every dollar spent delivers maximum value. We value transparency, collaboration, and forward-thinking strategies that empower our teams and partners to thrive. The leader of Sourcing-to-Pay will be the architect of a world-class procurement and payment ecosystem. This self-motivated individual will lead the end-to-end strategy from supplier selection and contract negotiation to payment optimization ensuring sourcing decisions fuel business growth, reduce risk, and strengthen supplier relationships. The position will directly influence cost savings, operational efficiency, and the resilience of our supply chain from product and service selection to payment.   This position will be located at our Cleveland, OH office....

Description Summary: Exciting opportunity to become a Commercial Relationship Manager III and member of the Middle Market Banking group in Cleveland. The candidate will act as a trusted advisor and primary point of contact for existing and prospective commercial banking clients with revenues between $50 million to $1 billion plus. The candidate will have a genuine opportunity to gain valuable experience, develop skills, and position themselves for upward career mobility. Duties & Responsibilities: Disciplined and motivated self-starter who can manage business development efforts with minimal management oversight. Develops and deepens relationships with clients and prospective clients through consultative selling and introductions to appropriate bank partners in treasury management, capital markets, insurance, wealth and private banking, and retail banking. Lead team of cross-functional colleagues in...

Overview The Business Generation Consultant Lead (BGCL) plays a strategic role within the AmTrust sales organization by driving new business growth and optimizing submission follow-through. This position requires a highly motivated, relationship-driven sales professional with strong leadership capabilities, exceptional communication skills, and the ability to influence both internal stakeholders and external agents/brokers. The BGCL will serve as a subject matter expert in AmTrust product lines, sales processes, lead generation strategies, and agent engagement best practices. This role emphasizes proactive outreach and development of new business opportunities to meet and exceed performance goals. The BGCL maintains a strong understanding of AmTrust’s mission, vision, and values and ensures alignment to organizational standards. Responsibilities Sales Leadership & Business Development Lead the identification of...

Overview AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.   The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust’s corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other...

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.  GEICO's Legal Department is seeking a highly organized and experienced Senior Executive Assistant to support senior leadership and their teams. This role demands a proven track record of efficiency, task and time management, and results orientation to assist senior-level executives in a fast-paced legal environment. Key responsibilities include managing e-mail and calendars, scheduling appointments, booking...

Overview We’re looking for a Senior Graphic Designer to help shape and elevate our brand across every touchpoint. This role sits at the center of our in-house marketing team, partnering closely with marketing, product, and leadership to bring clear, compelling design to a complex industry. You’ll lead creative execution across digital, print, and campaign work—translating insurance concepts into visual stories that are confident, modern, and human. This is a hands-on role for a designer who thrives in a fast-paced, collaborative environment and knows how to balance creativity with consistency and compliance. Responsibilities · Lead the design and execution of creative assets across channels, including digital campaigns, social media, web, email, presentations, print collateral, and event materials · Translate brand strategy and marketing goals into visually compelling, on-brand design solutions · Partner with marketing...

Overview The IT Project Portfolio Analyst II reports to the Director of Portfolio Management within GTO and is responsible for leading and advancing the full Portfolio Management Lifecycle—from demand intake through project closure and value realization—for IT initiatives within their assigned business unit(s). This role partners closely with both business and IT leadership to proactively monitor project and portfolio health, leveraging a variety of Microsoft tools to support governance, resource and time management, and reporting. The Analyst ensures all work aligns with and adheres to established Portfolio Process standards. Responsibilities - Support the analysis and organization of incoming demand , helping assess priorities and gather business case details to inform portfolio decisions. - Assist in maintaining governance around intake processes , including documenting requests, coordinating demand sizing activities,...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary : Responsible for performing and presenting data analysis for assigned accounts and complete special project deliverables in the Group Benefits Business Unit; conducts complex analysis and customized models on multi-national accounts across many lines of coverage and varying funding mechanisms. Supports sales growth and retention objectives. A Day in The Life : Manages large projects from inception and design through post-implementation assessment, working closely with internal departments and clients. Attends client meetings as lead data consultant; presents to key business leaders to explain analytical findings and financial recommendations; demonstrates strong client-facing skills and engenders client’s confidence in the data recommendations / findings. Provides...

Overview As a Software Development Engineer in Test, your Responsibility will be working with software engineers to build advanced test suites, create new test harnesses, automate testing and create automated test systems to explore and validate the functional correctness and performance capabilities of our software, as well as their interaction with other systems and infrastructure. Responsibilities Ability to understand and write code in C# / VB.NET with Visual Studio. Executing automated tests on multiple environments using multiple browsers. Expanding automation framework to provide additional test capabilities. Designing, coding and documenting automated test cases within a defined framework to ensure quality of our product. Translating existing manual regression test cases into automated tests. Improve, maintain, and execute automated functional, regression, acceptance and performance testing codebase....

Overview National Platform Division is a specialized unit that focuses on Affinity Partners, National Payroll Partners, National Carrier Partners, and Embedded Insurance. The manger position will be responsible for developing & maintaining national partnerships. You will work with national insurance carriers, payroll companies, retail agencies, wholesale brokers & program administrators that align with our appetite & capabilities. You will steward new partners through a multi-faceted due diligence process engaging with Underwriting, Digital API Integration, Embedded Insurance, Legal, Operations, & Compliance. Responsibilities This role requires maintaining continuous understanding of our client’s needs, challenges & concerns specific to their market niche. Leverage internal resources to maximize opportunities and improve client satisfaction. Lead/participate in key conferences & industry events that are...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. A Day in The Life Responsible for servicing an assigned book of business which varies based upon client needs, account complexity, and client structure. Serves as the main point of contact for all existing clients, centers of influence and assigned book of business; responds to all service requests inclusive of billing inquires and coverage options. Ensures all client service needs are delivered in a timely and professional manner throughout the year by responding to requests as submitted in accordance to agency standards. Maintains accurate account files, records, and documentation in accordance with the agency standards; confirms in writing all relevant contacts, communication, suggestions, advice, etc., with clients, carriers and other applicable parties and attaches documentation...

Overview This Underwriter Assistant specifically works with national payroll agencies and digital partners and is within a quickly growing division of the AmTrust with opportunities for advancement. Emphasis is on providing excellent customer service which consists of friendly and prompt responses to agent emails, calls, and quick problem resolution. Underwriting assistants work directly with the agent providing documents, binding policies and processing endorsements. Responsibilities · Receives, responds and re-directs inquiries from producers and home office personnel, verbally or in writing, as required. · Secures underwriting information as requested in order to respond to bureau crits or SIU investigations. · Prepares general business letters, emails, correspondence, and miscellaneous forms including Excel worksheets. · Processes endorsements, cancellations, broker of record changes, and general policy changes. ·...