58 call center jobs found in Cleveland, OH

We are seeking a dynamic and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a primary point of contact for customers, providing accurate information, resolving inquiries, and delivering an exceptional service experience. The ideal candidate is enthusiastic about helping others, demonstrates empathy and professionalism, and communicates effectively across multiple channels. Successful CSRs are adaptable, detail-oriented, and skilled at problem-solving, ensuring customer concerns are addressed efficiently and thoroughly. Your Impact: Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner. Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters. Review and interpret insurance policy terms to determine coverage eligibility. Clearly explain policy details and ensure customer understanding by...

Overview The Senior Software Engineer is responsible for designing, developing, and maintaining complex software applications and systems that support business objectives. This role serves as a technical leader within the engineering team, driving best practices, mentoring developers, and delivering scalable, secure, and high-performing solutions. The Senior Software Engineer collaborates closely with product managers, architects, and stakeholders to ensure successful project execution and innovation. Responsibilities Key Responsibilities Design, develop, test, and deploy scalable software applications and services. Lead technical design discussions and contribute to architecture decisions. Develop clean, efficient, and maintainable code following industry best practices. Collaborate with cross-functional teams to define requirements and deliver technical solutions. Review code and provide mentorship to junior and mid-level...

Overview Position Summary The Software Engineer II is responsible for designing, developing, testing, and maintaining software applications and systems that support business objectives. This role works collaboratively with cross-functional teams to deliver high-quality software solutions while contributing to the ongoing improvement of development processes, application performance, and system reliability.   Responsibilities Key Responsibilities Design, develop, test, and maintain software applications and services. Collaborate with business stakeholders, product owners, and engineering teams to gather and define technical requirements. Write clean, efficient, and maintainable code following established coding standards and best practices. Participate in software design reviews and contribute to technical discussions. Troubleshoot, debug, and resolve software defects and production issues. Develop and execute unit,...

Overview The Software Engineer III is a senior-level individual contributor responsible for designing, developing, testing, and maintaining complex software applications and systems. This role collaborates closely with cross-functional teams to deliver scalable, high-quality solutions while providing technical leadership and mentorship to junior engineers. Responsibilities Design, develop, and implement software solutions that meet business and technical requirements. Write clean, maintainable, and efficient code following established coding standards and best practices. Lead the technical design and architecture of new applications, features, and system enhancements. Collaborate with product managers, business stakeholders, and engineering teams to define project requirements and technical specifications. Perform code reviews and provide constructive feedback to promote high-quality software development. Troubleshoot, debug,...

Overview Supervises and manages the work of members of the litigation support team; responsible for outcomes and performance of the unit. This position supervises individuals who are in the support and clerical roles who are typically non-exempt. This position will also require additional paralegal work with respect to corporate litigation, employment, and regulatory matters. Supervisor must understand Amtrust’s corporate structure, management positions, and information storage and maintenance systems. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization. Responsibilities Has formal supervisory responsibilities; coordinates resources and sets daily priorities to meet operational objectives · Supervises the daily activities of support or production team members · Maintain accurate records related to legal papers served upon any U.S. based AmTrust entity;...

Description This role is primarily remote in the State of Ohio except for required appearances in the North/Central part of the State.   At Liberty Mutual, we’re committed to delivering exceptional legal services to our customers around the world, working to uphold and protect our policyholders’ rights and positively impacting our business. As an Associate Attorney at Liberty Mutual, you’ll join a diverse team that values a healthy work/life balance and enjoy benefits that include eligible performance bonuses, 20 days of flexible time off each year, personal holidays, and a 401(k) plan with matching contributions. If you’re looking for a place to build a long-term career while making a positive difference, consider joining our legal team where you’ll represent Liberty Mutual and our policyholders in moderately complex civil litigation matters involving claims for monetary damages or compensation for personal injuries or property damage of moderate value....

The  Billing Specialist  will be responsible for delivering billing and related administrative services timely and accurately to carriers, agents, employers, and policyholders. Provide services directly by maintaining a caseload. Meet service standards for processing volumes, speed, and responsiveness in a fast-paced work environment while supporting corporate initiatives. Your Impact : Process bill payments and policy changes timely and accurate. Meet all SLAs for the caseload. Work in collaboration with colleagues to maintain service levels for all Premium Accounting clients. Support corporate initiatives including but not limited to system improvements, special projects, and customized service support for new clients. Successful Candidates Will Have: Experience using Excel. Experience working with clients via phone and email. Strong organizational skills Exceptional attention to detail Self-directed, thorough, and highly organized...

Overview This position supports the Legal department’s  contracts/procurement ,   intellectual property , and operations  functions, working closely with in-house attorneys and business stakeholders across the organization. The  position  will assist with commercial and vendor agreements, procurement workflows, IP portfolio administration, and legal operations, helping ensure contracts and intellectual property assets are managed efficiently, accurately, and in alignment with company policies and business objectives.   The ideal candidate is detail-oriented, organized, comfortable with legal technology, and able to manage multiple matters in a fast-paced, collaborative in-house environment.    Responsibilities Ke y Responsibilities   Contracts & Procurement Support   Assist attorneys with the preparation, review, and administration of commercial, vendor, procurement,...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description As the Field Property Adjuster you are responsible for investigating and confirming the facts of loss for the most complex Homeowner's Claims. Determines coverage, damages and otherwise adjusts and negotiates claims within limit of authority. Responsible for creating a comprehensive estimate of damages for the most complex first party homeowner claims leading to the proper disposition. This role is utilized as peer mentor and may assign direction to more junior employees, having mastered our processes and obtained technical expertise. We are looking for a highly organized and customer-focused...

Overview This role is responsible for managing bankruptcy-related intake, supporting policy administration, and ensuring compliance with regulatory and internal requirements. The ideal candidate will work closely with Underwriting, Claims, and Collections teams to protect company interests while maintaining accurate policy handling during bankruptcy proceedings. Responsibilities Summary: This role is responsible for managing bankruptcy-related intake, supporting policy administration, and ensuring compliance with regulatory and internal requirements. The ideal candidate will work closely with Underwriting, Claims, and Collections teams to protect company interests while maintaining accurate policy handling during bankruptcy proceedings.   Responsibilities: · New Matter Intake and Mail Processing Review and process incoming bankruptcy notices and new matters Handle, sort, and distribute physical mail related to...

Overview The Accounts Receivable Representative II plays a key role in supporting accurate and timely accounts receivable operations. This position performs financial, administrative, and clerical work in a fast-paced, high-volume environment while helping ensure quality, efficiency, and strong service for both internal and external customers. In addition to handling day-to-day responsibilities, this role supports process improvements, helps resolve more complex issues, and serves as a resource for less experienced team members. The individual in this position is expected to demonstrate sound judgment, strong organizational skills, and a commitment to AmTrust’s mission, values, and service standards. Responsibilities Responsibilities · Deliver responsive phone and email support to customers, agents, and internal business partners. · Process and balance transactional activity for large or complex client accounts with...

Overview Responsible for creating innovate and engaging learning solutions that link to key business strategies within the organization. Collaborates with key stakeholders to define learning objectives and measure learning outcomes. Designs and develops learning solutions using various instructional design methods that focus on improving organizational performance.  Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.  Responsibilities Performs learning needs analysis to fully define root cause of learning needs and provide learning strategy solutions to meet the needs. Partners with company leaders and subject matter experts to identify target audience and learning objectives. Set corresponding instructional objectives. Collaborate with cross-functional teams and stakeholders to ensure that instructional design projects support broader business...

Overview The Corporate Underwriting Specialist plays a critical role in helping drive profitable growth by serving as a subject-matter expert on underwriting appetite, guidelines, and best practices. This role partners closely with Product, Regional Underwriting, Sales teams to ensure risks are evaluated consistently, efficiently, and in alignment with the company’s strategic objectives. The position focuses on improving underwriting clarity, operational efficiency, and top-line growth—without sacrificing underwriting efficacy or profitability. Responsibilities Leverage industry segment data to drive profitable top‑line growth by helping teams identify and target classes of business aligned with our appetite. Educate the field on cross‑sell strategies, eligible industry segments, and how to effectively assess opportunities. Support Product by providing insight to help adjust underwriting appetite based on portfolio...

Overview The Agency Appointment Specialist will support the effort to onboard, document and maintain partner agencies, and may include providing support for various other operational functions as needed.    This position is hybrid out of our Cleveland, OH or Southington, CT office.   Responsibilities Acceptance and review of new agency applications. Review of various state laws, rules and regulations to maintain compliance. Utilization of various agency management systems and web-based services. Onboard and maintain agency information, including commission changes, product and authority updates, and agency organizational changes. Adherence to AmTrust and state authority levels and guidelines. Provide necessary information to facilitate state appointments. Participate in research and project initiatives as directed by supervisor or manager. Perform other duties as assigned by supervisor or manager....

Overview The Accounts Receivable Manager will be responsible to oversee 8-12 employees.  Function supervised will be responsible for one or many aspects of operations such as: check processing, collections, refunds, commissions, agency billing, legal affairs or specialty billing. Manager will maintain ledgers, oversee invoice and bill processing, maintain spreadsheets and database of important information and uphold the company’s policies and image with customers, therefore contributing to its growth.   Responsibilities In charge of collecting payments from clients and ensure they are done accurately and on time. Manages the staff part of the accounts receivable department of the company. Set regular weekly and monthly deadlines to process the payment and accounts. Prepare reports of regular intervals (monthly, quarterly and annual) making forecasts on payment flow. Oversee the processing and organizing of...

Job Description Duties  ● Maintain base of payroll clients and provide exceptional customer service to them via phone and email  ● Interact with clients to obtain payroll data and accurately enter data for processing ● Meet deadlines and respond quickly to inquiries, even during times of high volume  ● Learn and maintain a working knowledge of Payroll Software and other products. ● Assist clients with reports, problems, or other issues  ● Reach out to clients regarding new products and services  ● Develop relationships with other departments to ensure a positive customer experience  Job Requirements  ● High school diploma or equivalent  ● At least 1 year of work experience, preferably in customer-facing role  ● Reliable, responsible, detail-oriented, and professional  ● Excellent communication skills, especially via email and phone  ● Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts  ● Proactive problem solver and...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers.  You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: Providing excellent customer service and effectively resolving customer issues. Being proficient in...

Overview The Business Analyst II – Operations plays a key role in driving operational efficiency and supporting strategic initiatives through data analysis, process improvement, and cross-functional collaboration. This role partners with business stakeholders to identify opportunities, define requirements, and deliver solutions that enhance operational performance and support organizational goals. Responsibilities Key Responsibilities Analyze business processes and workflows to identify inefficiencies and recommend improvements Partner with Operations, IT, and business stakeholders to gather, document, and validate business requirements Translate business needs into functional specifications, user stories, and process documentation Support implementation of process improvements, system enhancements, and operational initiatives Utilize data analysis to provide actionable insights and support decision-making Develop and...

Overview Job Summary The Business Analyst I – Underwriting supports underwriting operations by analyzing business processes, gathering requirements, and assisting in the development and implementation of solutions that improve efficiency, accuracy, and profitability. This entry-level role works closely with underwriting teams, IT, and other stakeholders to translate business needs into actionable insights and system enhancements. Responsibilities Key Responsibilities Collaborate with underwriting teams to understand workflows, business needs, and system requirements. Gather, document, and analyze business requirements for underwriting systems, tools, and processes. Assist in identifying opportunities to improve operational efficiency, automation, and data quality. Support the development, testing, and implementation of underwriting system enhancements and projects. Create and maintain process flows,...

Overview The Senior Video Specialist is responsible for the creation, production, and delivery of high-quality video content that supports marketing, branding, communications, and training initiatives. This role combines creative storytelling with technical expertise and project leadership, overseeing video projects from concept to completion. The ideal candidate is highly skilled in video production, editing, and post-production, with the ability to manage multiple projects and collaborate cross-functionally. Responsibilities Lead end-to-end video production, including concept development, scripting, filming, editing, and post-production Collaborate with marketing, communications, and business teams to translate ideas into engaging visual content Direct on-site or studio shoots, including lighting, sound, and camera operation Edit video content using industry-standard tools (e.g., Adobe Premiere Pro, After Effects,...