5 customer experience specialist jobs found in Cleveland, OH

Description Summary: The Regional Banking Insights Specialist contributes to the Regional Banking content strategy by developing differentiated, customer‑focused insights. Conducts research to support content development, identifies appropriate formats, gathers input from internal subject matter experts, and writes various short- and long-form content materials.  Perform industry and company research and use analytical skills to make meaning of that research, outlining disruptive insights about markets, industries, and companies Working with the Regional Banking Content Manager, identify content topics and perspectives that align with Regional Banking’s advice and guidance sales approach Identify opportunities to position Huntington Bank as a thought leader by conducting interviews with internal subject matter experts Create articles, infographics, social media posts, and other content on topics of...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description The Direct Sales Agent Specialist (Direct Auto Insurance is an Allstate Business) is responsible for the profitable growth and attainment of business goals by driving new business sales and understanding customers’ needs to build rapport and trust. This position drives sales and builds and retains their book of business within the market / retail location. This position is responsible for attracting and generating new customers and cross-selling existing customers, in support of our product offerings including but not limited to Auto, Life, Auto Club, and Roadside Assistance. This role sells to walk-in...

Overview The Product Specialist is responsible for leading the development and management of the company's insurance products. They will work closely with cross-functional teams to identify customer needs, develop product strategies, and bring new products to market.  They will bridge the gap of understanding between teams and ensure each team meets their deadline.  The ideal candidate will understand the required urgency when dealing with a business situation in a manner that is likely to lead to a good outcome. He or She will need strong skills related to communication, team building and time management.  Leads project team members through the process of developing and maintaining document requirements from creation to deployment/training.  Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization. Responsibilities Provides direction to the team on...

Build agency partnerships and shape profitable growth in the field. Location: Northeast Ohio (Cleveland/Akron area, residency required) Schedule: Monday–Friday, 8:00 a.m. to 4:30 p.m. (field-based with regional travel) The Commercial Field Specialist is a key member of our Commercial Underwriting team responsible for generating new business and maintaining strong agency relationships within Northeast Ohio. This field-based role complements our internal underwriting operations, balancing sound risk selection with the development of new agency partnerships. You’ll serve as Hastings’ in-person representative in the region, providing guidance, collaboration, and underwriting expertise to help drive profitability and growth. What You’ll Do: Review, evaluate, and process commercial insurance applications in accordance with underwriting guidelines. Conduct agency visits and strengthen relationships across your assigned territory. Maintain in-depth knowledge...