3 customer service representative ii jobs found in Cleveland, OH

Overview The Collections Representative II is responsible for analyzing policy detail  and  data to determine the best course of action for  unpaid  aged balances. Timely resolution of the aged balances is accomplished through obtainment of payment, revision, write off, or referral to  external  collection  agencies . This position supports preservation of AmTrust’s  Vision , Missions, and Values  by providing excellent levels of customer service and sound receivable solutions to all internal and external customers.   Responsibilities Collaborate with team members regarding process improvement and best practices   Research prior account history to identify prior patterns and potential hurdles   in the collection process   Initiate communication via email   and phone   to   past and present customers to provide information on outstanding money owed and various payment options to resolve...

Overview The Accounts Receivable Representative II plays a key role in supporting accurate and timely accounts receivable operations. This position performs financial, administrative, and clerical work in a fast-paced, high-volume environment while helping ensure quality, efficiency, and strong service for both internal and external customers. In addition to handling day-to-day responsibilities, this role supports process improvements, helps resolve more complex issues, and serves as a resource for less experienced team members. The individual in this position is expected to demonstrate sound judgment, strong organizational skills, and a commitment to AmTrust’s mission, values, and service standards. Responsibilities Responsibilities · Deliver responsive phone and email support to customers, agents, and internal business partners. · Process and balance transactional activity for large or complex client accounts with...

Overview Are you intrigued by exploring the ways that insurance can help business’ flourish? As an Accounts Receivable Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You will answer questions about our products and services, enhancing business owners’ abilities to manage their insurance needs as they’ve come to expect from AmTrust Financial. Is this where you want to begin your career with AmTrust Financial, or where you want to end up? Either way, we’re committed to helping employees explore their potential.     The successful candidate will be responsible for processing accounting policy functions, answering incoming questions via phone or chat, and supporting both internal and external customers. Provide resolutions by utilizing company policies and product knowledge while making quick and accurate decisions. Responsibilities Master product expertise to deliver...