21 operations manager jobs found in Cleveland, OH

Overview The Operations Manager, Accounts Receivable Collections position will oversee a team of eight or more employees responsible for clearing aged receivables through research, analysis, payment application, audit resolution, and third-party vendor management. This position will lead the overall day to day collection process including data analytics/KPI’s, reporting, escalations, and collaboration with the team as well as other internal departments to increase process efficiencies. This will be a hands-on role and will require the manager to perform collector functions as needed. Responsibilities Oversee Accounts Receivable Collections team. · Serve as escalation point for issues that impact high profile agents, customers, and internal business units. · Perform collector functions as needed to ensure goal attainment. · Build a continuous improvement mindset across the team and help identify opportunities for...

Overview National Platform Division is a specialized unit that focuses on Affinity Partners, National Payroll Partners, National Carrier Partners, and Embedded Insurance. The manger position will be responsible for developing & maintaining national partnerships. You will work with national insurance carriers, payroll companies, retail agencies, wholesale brokers & program administrators that align with our appetite & capabilities. You will steward new partners through a multi-faceted due diligence process engaging with Underwriting, Digital API Integration, Embedded Insurance, Legal, Operations, & Compliance. Responsibilities This role requires maintaining continuous understanding of our client’s needs, challenges & concerns specific to their market niche. Leverage internal resources to maximize opportunities and improve client satisfaction. Lead/participate in key conferences & industry events that are...

We are seeking an experienced Senior Underwriting Manager to join our Commercial Auto team at One80 Intermediaries. In this role, you will manage underwriting operations within established guidelines and delegated authority between our MGU and carrier partners. Responsibilities include risk selection, pricing, and reviewing endorsements, renewals, and new business submissions. You will also oversee a team of underwriters, providing leadership, training, and performance management to achieve departmental goals. This position requires strong management experience, underwriting expertise, and the ability to build broker and agent relationships through targeted marketing efforts. Creativity, multitasking, and alignment with our collaborative culture are essential for success. Your Impact: Assess and price endorsements, renewals, and new business according to guidelines and authority as outlined in the underwriting manual Prepare the underwriting and rating work-up on...

Overview The Payroll Administrator performs activities necessary to support the bi-weekly payroll processing for the domestic group of employees.  Duties include checking and auditing timekeeping records for compliance with established standards, validating new hire data for accuracy, and other payroll compliance audits. The person processes all employee final payments, income withholding orders, and employment verifications. Additionally, the Payroll Administrator provides a high level of customer service and resolves inquiries; determines root cause of the problem; explains best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization. Responsibilities Supports and contributes to the processing of bi-weekly payroll for employees across 48 states....

Overview Highly skilled SQL Server Database Administrator with extensive experience in designing, implementing, installing, and managing complex large scale database environments. Proven experience in ensuring high availability, implementing robust disaster recovery strategies, and optimizing database performance monitoring. Proficient in Always-On Availability Groups, Windows Clusters, Query Optimization, Index design, and troubleshooting complex database performance issues by recommending fixes and tuning complex SQL queries.   To assist with the day-to-day support of all AmTrust SQL servers and databases. Administering and supporting all SQL servers and databases within the organization (On-Prem and Azure). Working with DBA team to support all lines of business and all departments with their specific or customized SQL solutions. Providing support and training to other members of the DBA team. Maintains a solid understanding of AmTrust’s mission, vision,...

Overview AmTrust Financial is looking for an eager system professional who is reliable and wants to be part of an enterprise team. The Senior Systems Engineer is responsible for engineering enterprise systems and services. An ideal candidate will have a broad understanding and experience with Active Directory, Exchange, Windows Server administration, server/infrastructure builds, automation pipelines, Office 365, and cloud technologies. A successful candidate will be a structured thinker who enjoys scripting and automation and thrives in a collaborative environment.   Responsibilities Engineer and maintain highly resilient Azure environments, ensuring scalability, security, and performance. Implement Active Directory and Azure Active Directory solutions, including identity management and policy enforcement. Drive engineering discussions in support of business requirements gathering, analysis, and design. Implement...

Plans and delivers safety/risk management services to insured customers and internal associates. We are currently seeking a risk control professional that is technically proficient, self-motivated and results driven to fill an open position within our Northeast Shared Services division. You must be able to conduct comprehensive safety and risk management assessments, provide our Underwriting teams with a strong analytical opinion of risk to support our goal of profitable growth within variety of middle to large premium market segment for Dealerships, Construction, Manufacturing, Wholesale Trade, Retail, Commercial Real Estate and Service industries.  In addition, the successful candidate will develop close relationships with our agents and policyholders, conducting selected safety seminars and training, to build the value-added service that Sentry is known for.   The ideal candidate's preferred location would be in or around the Cleveland area. We will consider...

Overview Software Engineer III work intensely with the data work stream through all phases of an engagement, including conceptual design, detailed design, implementation, testing and production deployment.  Responsibilities entail defining, assembling and presenting all technical data deliverables and work products. This Position must be comfortable leading internal meetings, presenting and defending analysis findings to key stakeholders, and participating on client cal   Software Engineer III are responsible for contributing to the technical design, implementation and testing of the complete enterprise solution.  They must possess skills in design and implementation, master data management, operational data store design (logical and physical models), dimensional design, implementation, stored procedures implementation, and database administration. A passion for making processes faster and more efficient through the use of the latest technology is also...

Position Title Branch Banking - Client Consultant I (Part-Time) Location South Euclid, OH 44118 Job Summary A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. Hourly Range: $17.00 - $21.25 - $25.50 Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right...

Position Title Branch Banking - Client Consultant I (Part-Time) Location South Euclid, OH 44118 Job Summary A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. Hourly Range: $17.00 - $21.25 - $25.50 Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary : We are seeking an analytical and operationally focused Pharmacy Analyst to join our pharmacy consulting team. This role supports the operational, clerical, and compliance functions of the pharmacy department to ensure smooth, efficient, and accurate workflow. This role assists with documentation, scheduling, request for proposal coordination, data entry, and communication between pharmacy benefit managers, client service teams and our pharmacy consultant and clinical pharmacist. Responsibilities include maintaining paperwork, audit documentation, processing billing and invoicing information, and supporting pharmacy leadership with reporting and administrative projects. The ideal candidate is detail‑oriented, organized, and skilled in customer service, multitasking, and...

Overview The Business Generation Consultant Lead (BGCL) plays a strategic role within the AmTrust sales organization by driving new business growth and optimizing submission follow-through. This position requires a highly motivated, relationship-driven sales professional with strong leadership capabilities, exceptional communication skills, and the ability to influence both internal stakeholders and external agents/brokers. The BGCL will serve as a subject matter expert in AmTrust product lines, sales processes, lead generation strategies, and agent engagement best practices. This role emphasizes proactive outreach and development of new business opportunities to meet and exceed performance goals. The BGCL maintains a strong understanding of AmTrust’s mission, vision, and values and ensures alignment to organizational standards. Responsibilities Sales Leadership & Business Development Lead the identification of...

Overview The Complex Account Unit in our Workers’ Compensation Corporate Underwriting department is seeking a Senior Underwriter to join our CA and Western States team. The newly established Complex Account Unit is dedicated to underwriting and managing WC accounts that fall outside of regional underwriting authority based on account size, complexity, hazards and exposures, service requirements, agency profile, etc. These high-profile accounts offer the team significant exposure to c-suite level executives both internal and external.   The Complex Account Unit delivers significant value to our brokers by providing them with underwriting capability for their workers’ compensation insurance needs that are best addressed on an individual risk basis.   With this opportunity, you will underwrite and manage a portfolio of large, challenging and unique accounts in accordance with AmTrust’s WC guidelines, strategy and profitability standards. The person in this...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary : The Controller plays a key role in supporting the Vice President, Controller in managing the company’s accounting operations. This position ensures compliance with Generally Accepted Accounting Principles (GAAP), drives accurate financial reporting, strengthens internal controls, and fosters a collaborative, high-performing team environment. The ideal candidate brings a strategic mindset, strong technical expertise, and a passion for continuous improvement. A Day in The Life : Oversee core accounting functions including general ledger management, month-end close, and financial reporting. Support the development and maintenance of financial controls and accounting systems to ensure accuracy, efficiency, and compliance. Ensure timely and accurate preparation of...

Overview The AVP, Information Technology will provide strategic leadership and oversight across End User Services, Asset Management, IT Service Management (ITSM), and related infrastructure functions. This role owns the execution and performance of the project and service portfolio supporting enterprise technology operations.   The AVP will collaborate closely with the SVP of IT, Infrastructure leadership, Enterprise Architects, IT Security, and PMO leaders to shape, prioritize, and deliver initiatives aligned to the technology roadmap. Success requires the ability to flex communication and leadership style when partnering with highly technical engineering teams, non-technical project managers, and executive stakeholders.   This leader will define and refine epics, features, and user story requirements to ensure solutions meet business needs and adhere to secure, scalable, and resilient architectural principles. In partnership with the PMO, the AVP will...

Position Title Senior Relationship Manager - Middle Market (Cleveland, Ohio) Location Cleveland, OH 44114 Job Summary Responsible for new business development and relationship management targeted to middle market and large corporate companies within Northern Ohio. Generate revenue by developing and maintaining relationships with identified companies/developers/managers, generating deal flow directly from these clients/prospects and orchestrating a team approach to the relationship. The position is supported by product specialists (capital markets, rates and FX derivatives, treasury management, etc.), portfolio managers (credit underwriting, transaction approvals/processing, portfolio management routines) and operational support specialists but remains accountable for all aspects of the relationship. Pay Range: $140,622 - $186,324 - $232,026 Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: New Business Origination:  Developing and...

We’re seeking an Accountant to manage various accounting functions, ensuring the accuracy of financial records, and maintaining compliance with accounting standards. This role includes preparing financial statements, managing accounts payable and receivable, and assisting with month-end close processes including detailed fluctuation analysis. The Accountant will also support audits and contribute to budgeting and forecasting activities. Strong attention to detail, analytical skills, and proficiency in accounting software are essential for success in this position. Your Impact: Assist in the daily premium accounting functions of the Brokerage and Programs accounting team Prepare monthly bank reconciliations Prepare and maintain accurate financial statements and reports. Manage accounts payable and accounts receivable processes. Assist with month-end and year-end close activities. Support the unclaimed property process Support audits and ensure compliance...

We’re seeking a Senior Accountant to manage advanced accounting functions, ensuring the accuracy of financial records, and maintaining compliance with accounting standards. This role involves preparing and reviewing financial statements, overseeing the month-end and year-end close processes, and assisting with audits. The Senior Accountant also provides support for budgeting and forecasting activities and may mentor junior accounting staff. Strong analytical skills, attention to detail, and expertise in accounting principles are essential for success in this position. Your Impact: Prepare and review financial statements and month-end reports for twelve One80 offices in IMS policy management system. Prepare and review bank reconciliations and balance sheet reconciliations Prepare and review CSAs for the respective One80 offices Prepare, assist, and review balance sheet flux analysis for reasonableness and thoroughness to meet new month-end requirements. Assist...

As a Customer Service Representative , you will serve as a key point of contact for our customers, acting as a liaison, providing product and service information, and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people, thrives in a fast-paced environment, and brings empathy, patience, and strong communication skills to every interaction. You’ll play a vital role in ensuring our customers receive exceptional service by responding to inquiries, addressing concerns, and supporting their insurance needs with accuracy and care. If you enjoy problem-solving, can think on your feet, and are committed to delivering a great customer experience, we’d love to meet you. Your Impact: Handle incoming customer calls with professionalism and efficiency Assist customers with policy details, claims inquiries, and billing or premium-related questions Review policy coverage to determine eligibility and respond...

If you’re an accounting professional who values accuracy, collaboration, and variety in your work, this role offers an opportunity to make a meaningful impact behind the scenes of a dynamic finance operation. As an Accounting Clerk, you will play a key role in keeping financial processes running smoothly while partnering with internal teams and external vendors to resolve issues and support business continuity. This is an excellent opportunity for someone looking to grow their accounting experience in a stable, team-oriented environment. Your Impact: Execute daily wire and ACH payments, ensuring accuracy and compliance Support accounts payable operations, including serving as backup for refund check processing Research payment inquiries and resolve discrepancies with attention to detail Provide backup support for cash balancing across multiple entities Assist with audit preparation by gathering and organizing supporting documentation Contribute to ad hoc...