2 payroll specialist jobs found in Cleveland

Duties  ● Maintain base of payroll clients and provide exceptional customer service to them via phone and email  ● Interact with clients to obtain payroll data and accurately enter data for processing ● Meet deadlines and respond quickly to inquiries, even during times of high volume  ● Learn and maintain a working knowledge of Payroll Software and other products. ● Assist clients with reports, problems, or other issues  ● Reach out to clients regarding new products and services  ● Develop relationships with other departments to ensure a positive customer experience  Job Requirements  ● High school diploma or equivalent  ● At least 1 year of work experience, preferably in customer-facing role  ● Reliable, responsible, detail-oriented, and professional  ● Excellent communication skills, especially via email and phone  ● Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts  ● Proactive problem solver and critical thinker  ●...

Job Summary  The Associate Tax Specialist is part of the Tax Services Department. The primary responsibility is to  provide client support for tax maintenance that may include processing complex payroll corrections, amending tax returns and working with tax agencies and clients.  Duties  ● Conduct research, analysis and resolution to payroll related tax notices and inquiries ● Analyze payroll and tax data resulting in the preparation and filing of amended tax returns ● Provide excellence in client service to internal and external clients including working directly with tax agencies  ● Review and input tax rates and/or deposit frequency changes as part of client compliance efforts ● Identify and resolve discrepancies during payroll data extracts  Job Requirements  ● Detail oriented, with ability to focus on and comprehend numerical and financial data ● Strong analytical, research and problem solving abilities  ● Customer-service oriented, excellent phone...