21 service associate jobs found in Cleveland, OH

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Acrisure is seeking an Associate Service Desk Specialist to join our team in Grand Rapids. This role addresses critical IT challenges and delivers exceptional support to end-users. Responsibilities encompass overseeing the installation, configuration, and...

Description This position is available to be filled at any Huntington Bank Corporate office location.  Summary:  The Renewable Energy Finance (“REF”) team at the Huntington Bank, N.A originates project finance and non-recourse transactions for renewable energy facilities. The Line of Business is focused primarily on Tax Equity transactions in the Renewables sector including wind, solar, storage and other forms of renewable investment. The REF team is seeking a talented and ambitious Sr. Portfolio Manager (Associate Director), and this role supports the Renewable Energy, Underwriting and Portfolio Management team. The Underwriting and Portfolio Management organization is responsible for working with internal partners to underwrite new transactions and manage the existing portfolio of loans. Our Underwriters and Portfolio Managers balance supporting the Commercial Bank’s growth and ensuring we have a scalable,...

As a Customer Service Representative , you will serve as a key point of contact for our customers, acting as a liaison, providing product and service information, and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people, thrives in a fast-paced environment, and brings empathy, patience, and strong communication skills to every interaction. You’ll play a vital role in ensuring our customers receive exceptional service by responding to inquiries, addressing concerns, and supporting their insurance needs with accuracy and care. If you enjoy problem-solving, can think on your feet, and are committed to delivering a great customer experience, we’d love to meet you. Your Impact: Handle incoming customer calls with professionalism and efficiency Assist customers with policy details, claims inquiries, and billing or premium-related questions Review policy coverage to determine eligibility and respond...

Overview The HR Shared Service Specialist is the first point of contact for incoming inquiries, issues, and requests for the HR Department. This could include inquiries regarding benefit programs including health & welfare, payroll and general HR policies and program support for business groups and employees. General administration includes: Responsibilities . Responds to employee questions and resolves issues regarding policies, benefits, employment, payroll, PTO, etc. within a timely fashion.  Provides accurate explanation of individual time-off balances, timesheets, benefits, etc. to employees. Escalates issues as needed to the appropriate partner within HR through ServiceNow. Maintain working knowledge of company policies to provide guidance to employees and managers to ensure compliance and consistency. Liaise with each function of HR to resolve employee and manager issues to include: Benefits, Leave of...

As a Healthcare Financial/Actuarial Associate Director you will be a key member of the Financial Actuarial & Analytics (FAA) Community of Expertise. You will lead clients’ financial/actuarial engagements for a portfolio of clients and/or significantly contribute to complex clients across the full spectrum of employer health and group benefit programs including medical, dental, life, disability, etc. In partnership with Client Service colleagues, you will communicate FAA concepts, strategies and results that effectively drive client action and improve plan performance, and will have the opportunity to work on cutting edge projects alongside leaders in the industry.   The Role Expands knowledge of varying client complexity by working across different client profiles Leads clients’ financial/actuarial engagements for a portfolio of small clients or manages FAA resources on more complex clients and/or deliverables Demonstrates clear understanding of the FAA service...

You must be located in Cleveland or surrounding area for this opportunity. If you're excited about this role but don’t meet every qualification, we still encourage you to apply! At Grange, we value growth and are committed to supporting continuous learning and skill development as you advance in your career with us. Summary:  This position is responsible for investigating, evaluating and negotiating settlement of assigned property claims with the goal of serving the customer and ensuring quality file handling. What You’ll Be Doing: Handles Commercial and Personal Lines claims. Performs onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages. Pursuant to line of business strategies and good faith claim practices: document all claim activity to support the claim file, including working with SIU and Subrogation partners. Creates a high level of policyholder...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary : The Administrative Assistant is responsible to provide general administrative and clerical support for the Co-Managing Directors; performs a wide variety of advanced clerical duties; relieves unit leaders of selected administrative work and minor business detail.    Management of this process to include integrations across the following  departments / practices / teams (if applicable)     (Example) IT, Human Resources (benefits plan, 401K integration, employee-ownership), marketing (website & sales enablement) carrier contracts (benefits, P&C), licensing, accounting/finance, and facilities.    A Day in the Life: Essential Functions     Exercises the greatest degree of discretion in the handling and dissemination of...

Job Summary  The Associate Tax Specialist is part of the Tax Services Department. The primary responsibility is to  provide client support for tax maintenance that may include processing complex payroll corrections, amending tax returns and working with tax agencies and clients.  Duties  ● Conduct research, analysis and resolution to payroll related tax notices and inquiries ● Analyze payroll and tax data resulting in the preparation and filing of amended tax returns ● Provide excellence in client service to internal and external clients including working directly with tax agencies  ● Review and input tax rates and/or deposit frequency changes as part of client compliance efforts ● Identify and resolve discrepancies during payroll data extracts  Job Requirements  ● Detail oriented, with ability to focus on and comprehend numerical and financial data ● Strong analytical, research and problem solving abilities  ● Customer-service oriented, excellent phone...

Duties  ● Maintain base of payroll clients and provide exceptional customer service to them via phone and email  ● Interact with clients to obtain payroll data and accurately enter data for processing ● Meet deadlines and respond quickly to inquiries, even during times of high volume  ● Learn and maintain a working knowledge of Payroll Software and other products. ● Assist clients with reports, problems, or other issues  ● Reach out to clients regarding new products and services  ● Develop relationships with other departments to ensure a positive customer experience  Job Requirements  ● High school diploma or equivalent  ● At least 1 year of work experience, preferably in customer-facing role  ● Reliable, responsible, detail-oriented, and professional  ● Excellent communication skills, especially via email and phone  ● Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts  ● Proactive problem solver and critical thinker  ●...

As a Healthcare Financial/Actuarial Associate Director you will be a key member of the Financial Actuarial & Analytics (FAA) Community of Expertise. You will lead clients’ financial/actuarial engagements for a portfolio of clients and/or significantly contribute to complex clients across the full spectrum of employer health and group benefit programs including medical, dental, life, disability, etc. In partnership with Client Service colleagues, you will communicate FAA concepts, strategies and results that effectively drive client action and improve plan performance, and will have the opportunity to work on cutting edge projects alongside leaders in the industry.   The Role Expands knowledge of varying client complexity by working across different client profiles Leads clients’ financial/actuarial engagements for a portfolio of small clients or manages FAA resources on more complex clients and/or deliverables Demonstrates clear understanding of the FAA service...

Description Summary: The Insurance Sales Executive Senior – Commercial P&C is a high-impact, commission-based sales role offering significant income potential. This position requires strong consultative selling skills, effective communication, and a deep understanding of the insurance industry. We provide a comprehensive three-year income transition plan to support your success from day one. The ideal candidate will be skilled in pursuing and closing sales in the Commercial Property and Casualty space, particularly with clients in the $50M–$500M+ revenue range. Expertise across all lines of commercial P&C insurance—including loss sensitive and group captive insurance programs—is essential. A strong focus on business development and strategic growth is critical to success in this role. Key Responsibilities: Drive business development by identifying and cultivating new client opportunities through...

Overview The Bureau Data Reporting Analyst is responsible for reporting statistical and financial data to the various mandated statistical agents and federal/state agencies. Utilize Oracle and cube data to complete and pay assessments and data calls in a timely manner. Building relationships with external bureaus and states, AmTrust IT, and other various departments within AmTrust. Would be responsible for obtaining the required information to complete and pay the assessments/surcharges in a timely manner. Will interact with the business segments, premiums, claims, financial and IT functions. Will participate/initiate process improvement efforts as needed as AmTrust continues to grow. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization Responsibilities Reporting statistical and financial data to the various mandated statistical agents and federal/state...

Description This role will be onsite at our Canton, Cleveland, and Akron, OH office. Summary: The Commercial Portfolio Manager is responsible for managing assigned portfolios and providing support to Commercial group leaders, Regional Credit Officer and Relationship Manager team (RM’s) in the areas of credit underwriting, portfolio management, compliance, and monitoring of new and existing loans and customer relationships within the portfolio. Duties and Responsibilities: Manage a portfolio of commercial loans and customers in partnership with the assigned relationship manager, group leader, Regional Credit Officer and other stakeholders. Service, deepen, and retain assigned profitable customer relationships by proactively evaluating and mitigating associated business risks and opportunities.  Optimize customer relationships working directly with Relationship Managers to grow fees, deposits, and...

Company: Mercer Description: We are seeking a highly skilled and motivated professional to join our Career Products team at Mercer, a Marsh business . This role can be based in Cleveland or Southfield and offers a hybrid work arrangement, requiring a minimum of three days per week in the office. As a Sales Associate , you will play a pivotal role in driving the expansion of our Total Rewards Products and Services by supporting the acquisition and development of new mid-market clients within a designated territory. The ideal candidate is proactive, results-oriented, and adept at prospecting, cultivating sales opportunities, and collaborating closely with sales professionals to deliver comprehensive workforce solutions. We will count on you to: Prospect and generate new client leads through targeted email campaigns, phone outreach, and in-person visits Manage and develop self-generated sales opportunities as well as leads provided by Sales Professionals and...

Overview AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.   The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust’s corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other...

One80 Intermediaries is searching for a part-time Accounting Assistant to join our team! This individual is responsible for accounts payable and general accounting duties, such as tracking expenses and completing reconciliations. They will provide customer service regarding researching payment issues for vendors and research and resolve discrepancies. Your Impact: Entry and tracking of purchase requisition, vendors and invoices into D365 Entry, payment, and mailing of miscellaneous invoices and commissions Paying, tracking and reconciliation of corporate credit card transactions Assist with monthly receivable invoicing and payment application Prepare mail merge letters for escheatment Successful Candidate Will Have: Associates Degree or 3-5 years experience in accounting or related field Experience in AR/ AP is a plus Proficient in Outlook, Word, and Excel, and policy administrative systems Ability to manage multiple projects simultaneously...

Plans and delivers safety/risk management services to insured customers and internal associates. We are currently seeking a risk control professional that is technically proficient, self-motivated and results driven to fill an open position within our Northeast Shared Services division. You must be able to conduct comprehensive safety and risk management assessments, provide our Underwriting teams with a strong analytical opinion of risk to support our goal of profitable growth within variety of middle to large premium market segment for Dealerships, Construction, Manufacturing, Wholesale Trade, Retail, Commercial Real Estate and Service industries.  In addition, the successful candidate will develop close relationships with our agents and policyholders, conducting selected safety seminars and training, to build the value-added service that Sentry is known for.   The ideal candidate's preferred location would be in or around the Cleveland area. We will consider...

Overview The Complex Account Unit in our Workers’ Compensation Corporate Underwriting department is seeking a Senior Underwriter to join our CA and Western States team. The newly established Complex Account Unit is dedicated to underwriting and managing WC accounts that fall outside of regional underwriting authority based on account size, complexity, hazards and exposures, service requirements, agency profile, etc. These high-profile accounts offer the team significant exposure to c-suite level executives both internal and external.   The Complex Account Unit delivers significant value to our brokers by providing them with underwriting capability for their workers’ compensation insurance needs that are best addressed on an individual risk basis.   With this opportunity, you will underwrite and manage a portfolio of large, challenging and unique accounts in accordance with AmTrust’s WC guidelines, strategy and profitability standards. The person in this...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client’s employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client’s business, and a minimum of 95% retention and client satisfaction rating. Essential Functions Quality, Client Service & Expertise Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. With oversight, guidance and input from the CE/Producer: Participate in annual...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client’s employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client’s business, and a minimum of 95% retention and client satisfaction rating. Essential Functions Quality, Client Service & Expertise Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. With oversight, guidance and input from the CE/Producer: Participate in annual...