12 service center associate jobs found in Cleveland, OH

We are seeking a dynamic and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a primary point of contact for customers, providing accurate information, resolving inquiries, and delivering an exceptional service experience. The ideal candidate is enthusiastic about helping others, demonstrates empathy and professionalism, and communicates effectively across multiple channels. Successful CSRs are adaptable, detail-oriented, and skilled at problem-solving, ensuring customer concerns are addressed efficiently and thoroughly. Your Impact: Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner. Assist current and prospective customers with policy interpretation, claims inquiries,   and premium/billing-related matters. Review and interpret insurance policy terms to determine coverage eligibility. Clearly explain policy details and ensure customer understanding by...

We are seeking a dynamic and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a primary point of contact for customers, providing accurate information, resolving inquiries, and delivering an exceptional service experience. The ideal candidate is enthusiastic about helping others, demonstrates empathy and professionalism, and communicates effectively across multiple channels. Successful CSRs are adaptable, detail-oriented, and skilled at problem-solving, ensuring customer concerns are addressed efficiently and thoroughly. Your Impact: Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner. Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters. Review and interpret insurance policy terms to determine coverage eligibility. Clearly explain policy details and ensure customer understanding by...

Job Description Duties  ● Maintain base of payroll clients and provide exceptional customer service to them via phone and email  ● Interact with clients to obtain payroll data and accurately enter data for processing ● Meet deadlines and respond quickly to inquiries, even during times of high volume  ● Learn and maintain a working knowledge of Payroll Software and other products. ● Assist clients with reports, problems, or other issues  ● Reach out to clients regarding new products and services  ● Develop relationships with other departments to ensure a positive customer experience  Job Requirements  ● High school diploma or equivalent  ● At least 1 year of work experience, preferably in customer-facing role  ● Reliable, responsible, detail-oriented, and professional  ● Excellent communication skills, especially via email and phone  ● Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts  ● Proactive problem solver and...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description The Direct Sales Agent Specialist (Direct Auto Insurance is an Allstate Business) is responsible for the profitable growth and attainment of business goals by driving new business sales and understanding customers’ needs to build rapport and trust. This position drives sales and builds and retains their book of business within the market / retail location. This position is responsible for attracting and generating new customers and cross-selling existing customers, in support of our product offerings including but not limited to Auto, Life, Auto Club, and Roadside Assistance. This role sells to walk-in...

Overview The Senior Premium Auditor is responsible for conducting both virtual and minimal physical audits of the highest complexity to ensure the accuracy of earned premium risk calculations. This role supports AmTrust’s various lines of business with a focus on Workers Compensation and General Liability. This role verifying premium base exposures in accordance with policy terms, manual rules, company filings, and procedures. The auditor plays a key role in delivering exceptional service through a flexible auditing approach that leverages technology and remote collaboration. This position upholds AmTrust’s mission, vision, and values while maintaining the highest standards of professionalism and accuracy.   This role may require a hybrid work schedule in any of our US AmTrust Offices.   The expected salary range for this role is $61,500 - 85,000.   Please note that the salary information shown above is a general guideline only. Salaries are based...

The Enrollment Specialist plays a critical role in supporting and enhancing customer satisfaction by ensuring the efficient processing of applications for life insurance products. This role requires strong attention to detail, a commitment to accuracy, and the ability to work effectively within tight service-level agreements (SLAs). The ideal candidate will be responsible for reviewing and processing new applications while collaborating with internal teams to ensure a seamless enrollment experience. Your Impact: Process insurance applications accurately and efficiently. Review applications for completeness, identifying and requesting any missing information. Verify customer data using internal systems and/or direct customer communication. Assess applications to determine if they meet basic underwriting requirements. Ensure accuracy of data files and resolve inconsistencies in submitted information. Prepare and send correspondence related to member...

Overview Supervises and manages the work of members of the litigation support team; responsible for outcomes and performance of the unit. This position supervises individuals who are in the support and clerical roles who are typically non-exempt. This position will also require additional paralegal work with respect to corporate litigation, employment, and regulatory matters. Supervisor must understand Amtrust’s corporate structure, management positions, and information storage and maintenance systems. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization. Responsibilities Has formal supervisory responsibilities; coordinates resources and sets daily priorities to meet operational objectives · Supervises the daily activities of support or production team members · Maintain accurate records related to legal papers served upon any U.S. based AmTrust entity;...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client’s employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client’s business, and a minimum of 95% retention and client satisfaction rating. Essential Functions Quality, Client Service & Expertise Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. With oversight, guidance and input from the CE/Producer: Participate in annual...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client’s employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client’s business, and a minimum of 95% retention and client satisfaction rating. Essential Functions Quality, Client Service & Expertise Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. With oversight, guidance and input from the CE/Producer: Participate in annual...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Summary : The Administrative Assistant is responsible to provide general administrative and clerical support for the Co-Managing Directors; performs a wide variety of advanced clerical duties; relieves unit leaders of selected administrative work and minor business detail.    Management of this process to include integrations across the following  departments / practices / teams (if applicable)     (Example) IT, Human Resources (benefits plan, 401K integration, employee-ownership), marketing (website & sales enablement) carrier contracts (benefits, P&C), licensing, accounting/finance, and facilities.    A Day in the Life: Essential Functions     Exercises the greatest degree of discretion in the handling and dissemination of...

As a Healthcare Financial/Actuarial Associate Director you will be a key member of the Financial Actuarial & Analytics (FAA) Community of Expertise. You will lead clients’ financial/actuarial engagements for a portfolio of clients and/or significantly contribute to complex clients across the full spectrum of employer health and group benefit programs including medical, dental, life, disability, etc. In partnership with Client Service colleagues, you will communicate FAA concepts, strategies and results that effectively drive client action and improve plan performance, and will have the opportunity to work on cutting edge projects alongside leaders in the industry.   The Role Expands knowledge of varying client complexity by working across different client profiles Leads clients’ financial/actuarial engagements for a portfolio of small clients or manages FAA resources on more complex clients and/or deliverables Demonstrates clear understanding of the FAA service...

Overview As a Senior Software Engineer, you will play a crucial role in developing both front-end and back-end components of our applications. You will collaborate with cross-functional teams to design, develop, and maintain scalable software solutions. Additionally, you will be looked to as a leader within the team to set a standard of excellence for more junior team members. Responsibilities  Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues. Review and analyze existing applications effectiveness and efficiency and then develop strategies for improving or leveraging these systems. Work effectively with business liaison to identify and analyze needs. Attend fact-gathering sessions (when applicable), analyze and solve problems with some assistance Work effectively with the project team to identify, estimate, prioritize and...