51 service leader jobs found in Cleveland

Overview Summary:    The Manager, Finance role requires a strategic and results-driven leader focused on establishing best practices, optimizing processes, enhancing automation, strengthening internal controls, and delivering best-in-class service. This position is responsible for overseeing the daily operations of the Accounts Payable and Expense functions, including leading and developing team members, managing workflows, ensuring financial deadlines are met, and maintaining the accuracy and timeliness of payments and expense processing. The role partners with key stakeholders to support cash flow management, drive operational efficiencies, and lead departmental initiatives. Throughout all responsibilities, the Manager, Finance is expected to champion AmTrust’s mission, vision, and values while upholding the highest standards of integrity, accountability, and service excellence. Responsibilities   Lead, train, develop,...

Sign-On Bonus Opportunity of up to $1,000* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan with a percentage of company-matched contributions Fitness: We reimburse up to $15 a month to an employee for their gym Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance Our Company: Confie and its family of companies - Freeway,...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description A day in the life of a Field Property Adjuster, and what it takes to do the job!   Birmingham, AL As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your...

Overview AmTrust Financial Services is seeking a Director of Systems Engineering responsible for leading the design, implementation, optimization, and ongoing support of the organization's infrastructure and platform services. As a technical and people leader, this role oversees a team of systems engineers responsible for systems architecture, platform engineering, automation, DevOps practices, provisioning, deployment, patch management, and security compliance.   The Systems Engineering Director drives the development of scalable, resilient, and secure technology solutions while ensuring alignment with business objectives and IT service management (ITSM) standards. This position is responsible for establishing engineering standards, best practices, policies, and procedures, as well as managing project priorities, resource allocation, and technical roadmaps. The role partners closely with cross-functional teams to continuously improve infrastructure...

Description Summary: The Business Innovation Consultant Lead is responsible for small to large, complex initiatives that will improve operational efficiencies with the Wealth business. Assists with modernizing operational processes like funds movement, account opening, and directed transactional activity.  Works closely with Business Innovation Team & Directors, Business Leaders, National Practice Leads, as well as segment risk, compliance, trust operations, technology, legal, and audit teams, to develop solutions for improvement. Leads teams to reduce/eliminate manual processing, improve efficiencies. Provides regular reporting to Business Innovation Team and/or Management. Collaborates with Private Bank businesses to develop front office training. Delivers problem solving support for larger scale, complex business initiatives. Duties & Responsibilities: Works with business areas to solve...

Overview AmTrust Financial is seeking a Manager to lead and manage End User Services operations across the United States. This role is accountable for day-to-day support delivery, service quality, staffing coverage, escalations, operational consistency, and the overall end-user experience across assigned U.S. locations and remote user populations.   The End User Support (EUS) Manager provides direct leadership to Senior EUS Analysts, EUS Analysts, and related U.S. support resources. This position is responsible for building a disciplined, responsive, customer-focused support organization that restores user productivity quickly, communicates clearly, follows established processes, and continuously improves service performance.   The ideal candidate is a hands-on operational leader with strong technical background, strong people leadership skills, excellent communication, and the ability to balance process discipline with practical urgency when...

Overview The Senior Software Engineer is responsible for designing, developing, and maintaining scalable software applications, APIs, and enterprise systems that support business objectives. This role serves as a technical leader within the engineering team, helping drive architecture decisions, engineering best practices, secure development, production reliability, and mentorship of junior and mid-level engineers.   This position requires strong full-stack engineering experience, with emphasis on modern .NET APIs, Angular-based web applications, SQL Server-backed systems, secure service integrations, and maintainable enterprise software. Responsibilities Design, develop, test, and deploy scalable software applications, services, and APIs. Build and maintain ASP.NET Core REST APIs that orchestrate downstream enterprise services, SQL Server databases, and internal or third-party integrations. Develop and support...

Description Summary: The Credit Review Team Leader will report directly to the Credit Review Group Manager. The ideal candidate is a proven credit risk manager with an exceptional delivery track record within a demanding environment. They possess a detailed working knowledge of the methodologies and techniques for performing credit risk review engagements and continuous monitoring activities associated with a strong independent credit review and/or segment risk function. Duties & Responsibilities: Serve as the departmental subject matter expert in Consumer/Scored Commercial Credit Risk, including originations, portfolio-level monitoring, risk management, credit data analysis and general knowledge of lending support area practices impact on credit risk within the financial services industry.  Develop and maintain working relationships with bank management, regulators, as well as with the broader Credit...

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. A Day in The Life Responsible for servicing an assigned book of business which varies based upon client needs, account complexity, and client structure. Serves as the main point of contact for all existing clients, centers of influence and assigned book of business; responds to all service requests inclusive of billing inquires and coverage options. Ensures all client service needs are delivered in a timely and professional manner throughout the year by responding to requests as submitted in accordance to agency standards. Maintains accurate account files, records, and documentation in accordance with the agency standards; confirms in writing all relevant contacts, communication, suggestions, advice, etc., with clients, carriers and other applicable parties and attaches documentation...

About Auris Auris is the payroll and HR partner built for small and medium-sized business who can’t afford to get it wrong. Trusted by over 50,000 business nationwide, Auris pairs easy-to-use technology with real human services to give leaders the confidence that every detail is done right - so they can focus on growing their team and their business. Acquired by Acrisure in 2025, Auris formerly Heartland Payroll is accelerating its vision to deliver seamless human-centered technology to help small businesses thrive. Job Summary Responsible for prospecting and running Auris Payroll presentations both in person and over the phone to small and mid-sized merchants and businesses to ultimately close deals within a fast sales cycle. As a Field Sales Representative you will report to a Payroll Division Manager and receive coaching from a Territory Manager. Activities include explaining our value proposition to clients via Atlas CRM, upselling current clients on other...

Overview The Collections Representative II is responsible for analyzing policy detail  and  data to determine the best course of action for  unpaid  aged balances. Timely resolution of the aged balances is accomplished through obtainment of payment, revision, write off, or referral to  external  collection  agencies . This position supports preservation of AmTrust’s  Vision , Missions, and Values  by providing excellent levels of customer service and sound receivable solutions to all internal and external customers.   Responsibilities Collaborate with team members regarding process improvement and best practices   Research prior account history to identify prior patterns and potential hurdles  in the collection process   Initiate communication via email  and phone  to  past and present customers to provide information on outstanding money owed and various payment options to resolve these...

Overview The Senior Sales Communications Specialist serves as the primary communications partner for the NAPC Sales organization, responsible for developing and executing strategic internal communications that align sales teams with business objectives, growth initiatives, product strategies, and organizational priorities.   This role partners closely with Sales Leadership, Product Management, Underwriting, Marketing, Operations, and Employee Communications to deliver timely, relevant, and engaging communications that support business performance. The position leads the development of executive messages, sales updates, rate and product-launch communications, intranet content, announcements, presentations, and sales-enablement collateral that help drive awareness, understanding, and adoption across the sales organization.   The role combines strategic communications planning, executive communications, content development, stakeholder management, and...

Overview Sr. Software Engineer to work intensely with the data work stream through all phases of an engagement, including conceptual design, detailed design, implementation, testing and production deployment.  Responsibilities entail defining, assembling and presenting all technical data deliverables and work products. He must be comfortable leading internal meetings, presenting and defending analysis findings to key stakeholders, and participating on client calls.   Sr. Software Engineer are responsible for contributing to the technical design, implementation and testing of the complete enterprise solution.  They must possess skills in design and implementation, master data management, operational data store design (logical and physical models), dimensional design, implementation, stored procedures implementation, and database administration. A passion for making processes faster and more efficient through the use of the latest technology is also...

Overview The Graphic Designer is responsible for producing visual solutions that support communication objectives. This includes the use of typography, photography, illustrations, and copy to create materials such as brochures, advertisements, newsletters, trade show displays, sales presentations, videos, postcards, email marketing campaigns, and other communication tools that convey messages and drive desired behaviors or responses from targeted audiences.   This person must be comfortable working in a team environment with individuals possessing a wide range of skill sets to develop original and compelling conceptual ideas. Ideally, this individual has three or more years of graphic design experience and possesses both the attention to detail required to solve a wide range of communication challenges and a big-picture understanding of the potential of graphic design.   Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds...

Overview The Bureau Financial Analyst II is responsible for handling Financial Call reporting to the various WC bureaus and ISO data collection agencies. In addition, facilitate on the quarterly reporting of medical data call, indemnity data call, NCCI assigned risk pool reporting, and Title business. Responsibilities include analyzing and reconciling these data calls and any other related action needed to assure the accuracy of the data. This may require researching the source systems and working with the Bureaus. Analyze and document existing procedures for the financial data call reporting. Manage work assignments independently and meet prescribed target dates with quality deliverables. Interaction with the Business Segments, claims, financial, Unit Stats and IT functions. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization . Responsibilities · Complies...

Description Summary: The Commercial Services Manager drives results through leadership of a team of professional service colleagues supporting assigned commercial verticals and portfolio. This role utilizes extensive knowledge of Commercial products and verticals to manage a team of first line service colleagues responsible for critical customer-facing activities, documentation, and servicing needs of Commercial customers. This position is responsible for decision-making and influence (sales, service, risk, customer experience), complexity of relationships, product and problem resolution, colleague leadership, and establishment of procedures, job aids and policies within Commercial Services. They are responsible for the development, training, colleague evaluations, assigning work and supervision of multiple direct reports and navigating through complex situations and “gray areas”. The Commercial Services Manager...

Overview The Software Engineer III is an experienced full-stack software developer responsible for designing, developing, testing, implementing, and supporting enterprise-grade applications and services. This role serves as a key contributor in the delivery of scalable, secure, and high-performing technology solutions that support business objectives across the organization. Working within an Agile environment, the Software Engineer III collaborates closely with Product Owners, Business Analysts, Architects, and fellow engineers to translate business requirements into innovative technical solutions. The position requires strong expertise in modern Microsoft technologies, API development, cloud-ready architectures, and front-end frameworks including Angular and Blazor.   The ideal candidate will demonstrate technical leadership through architecture discussions, code reviews, mentoring, and adherence to software engineering best practices. This role is...

Overview The Premium Audit Specialist is responsible for conducting both physical and virtual audits on high-complexity accounts, ensuring the accuracy of exposure development. This role focuses on AmTrust’s larger accounts and involves managing the most complex and high-profile audits. The specialist verifies premium base exposures in accordance with policy terms, regulatory guidelines, and company procedures, while upholding AmTrust’s mission, vision, and values.   Candidates residing within 50 miles of an AmTrust office location may be required to abide by a hybrid in-office schedule.    The expected salary range for this role is $84,300 - 100,000.00.    Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and...

Overview At AmTrust Financial Services, we are seeking a Manager, Software Engineering to lead a cross-functional technology team responsible for the delivery, enhancement, and support of business-critical applications, integrations, and data solutions. This role provides leadership for Software Engineers, Business Systems Analysts, and Quality Assurance Analysts, ensuring effective collaboration across the software development lifecycle from requirements gathering and solution design through development, testing, deployment, and support.   The ideal candidate demonstrates strong technical expertise, leadership capabilities, and a commitment to fostering a high-performing team while upholding AmTrust's mission, vision, and values. Responsibilities Lead, mentor, and develop a cross-functional team of Software Engineers, Business Systems Analysts, and Quality Assurance Analysts. Foster collaboration between engineering,...

Overview The ideal candidate for this role will work a hybrid schedule (four days on-site and one day remote) from any of our AmTrust office locations. While all locations are acceptable, candidates based in the Eastern or Central time zones are preferred.     Responsible for creating innovative and engaging learning solutions that link to key business strategies. Collaborates with key stakeholders to define learning objectives and measure learning outcomes. Designs and develops learning solutions using various instructional design methods that focus on improving organizational performance.  Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.  Responsibilities Performs learning needs analysis to fully define root cause of learning needs and provide learning strategy solutions to meet the needs. Partners with Company leaders and subject matter...