2 customer care consultant jobs found in Columbia, MO

Are you detail-oriented and passionate about accuracy? MEM Insurance is seeking a Premium Audit Consultant I to join our team. In this role, you will conduct virtual premium audits to verify policyholders’ business records, payroll information, and risk classifications. You’ll analyze financial documents, apply NCCI guidelines, and produce clear, detailed audit worksheets. Beyond auditing, you’ll educate policyholders on insurance principles and build strong relationships. This is an excellent opportunity to grow your expertise through training, collaboration, and staying current on industry updates.     Essential Duties and Responsibilities Perform Virtual Premium Audits: Examine policyholders’ business records thoroughly and on time. Determine proper risk classification, premium basis, and scope of operations to ensure accurate premium adjustments. Prepare Detailed Audit Worksheets: Collect financial documentation and use audit software to create...

Are you a seasoned claims professional with a passion for navigating complex cases? MEM Insurance is seeking a Senior Claims Representative to join our Claims team. In this pivotal role, you’ll manage high-exposure workers’ compensation claims, lead investigations into coverage and fraud, and collaborate across departments to drive strategic outcomes. You’ll be a key decision-maker, a mentor to junior adjusters, and a champion of process improvement—all while ensuring exceptional service and regulatory compliance.   At MEM Insurance, we don’t just protect our customers—we empower our employees. We foster a culture of integrity, collaboration, and innovation. Our team thrives on solving challenges together, supporting one another, and making a meaningful impact in the lives of our policyholders and injured workers.       Essential Duties and Responsibilities: Claims Handling & Administration Manage highly complex claims involving...