76 customer service team lead jobs found in Columbus

Description Summary: Join Huntington: Where Innovation Meets Excellence Huntington is seeking a passionate and customer‑centric Technical Product Owner / Solution Consulting superstar to lead our Platform Onboarding and Customer Success team. This role focuses on ensuring successful adoption of Huntington’s enterprise platforms—specifically the Google Cloud Platform (GCP)-based API Gateway, Enterprise Event Hub (EEH), and Enterprise Query Hub (EQH). You will work closely with internal engineering teams, delivery teams, and stakeholders across the bank to help them onboard to these platforms, adopt standardized capabilities, and realize the value of our enterprise solutions. As the Technical Product Owner for Platform Onboarding & Customer Adoption, you will help define the onboarding experience, simplify the path to platform adoption, and ensure our internal customers understand, leverage, and benefit from...

Description Job Summary: As a Treasury Management Advisor III - Corporate Healthcare, you will play a pivotal role in driving the growth and success of our treasury management business at Huntington Bank. You will deliver sophisticated treasury solutions tailored to complex business needs and take full ownership of the sales cycle for cash management, liquidity, card, and merchant services deals. This includes the full sales cycle, from initial prospecting and consultative discovery through proposal, negotiation, and implementation. In this role, you will act as a trusted advisor to both clients and prospects, providing insightful guidance and strategic advice on treasury management practices. Your ability to understand and anticipate the unique requirements of each client will be crucial in delivering value-added solutions that enhance their financial operations. Duties & Responsibilities Strategic...

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Director of Talent Acquisition serves as a key strategic leader responsible for shaping and advancing Nationwide’s enterprise talent strategy. This Director will lead a high‑performing team—including a Talent Acquisition Manager supporting the Property & Casualty (P&C) business—and is accountable for driving long‑term vision, operational excellence, and a modernized, data‑driven recruiting function. The preferred candidate will demonstrate exceptional capability in talent market intelligence, strategic sourcing, and workforce forecasting to elevate how we attract, engage, and secure top talent at scale. This leader must excel at...

Description Job Description Summary The Digital Site Reliability Engineer (SRE) - GCP Cloud Adoption Engineer is responsible for facilitating the migration, adoption, and optimization of Google Cloud Platform (GCP) services within the organization. Job Description Summary: This role combines deep expertise in cloud technologies with a strong focus on reliability, scalability, and automation, ensuring that digital services are robust, efficient, and aligned with business objectives. The engineer will work cross-functionally with development, operations, and security teams to implement best practices and drive innovation in cloud infrastructure Duties and Responsibilities: Cloud Adoption Strategy: Collaborate with stakeholders to develop and execute strategies for adopting GCP services, including migration planning, architecture design, and implementation. Reliability Engineering:...

Description Summary: With minimal guidance, and in accordance with HBI project methodology, provides leadership that promotes and supports the development, implementation, and completion of small to medium size projects. Projects are typically characterized as having low to medium visibility and risk. Works with business unit manager(s) and project sponsor to establish the project scope, deliverables, budget, and schedule. Manages projects on an on-going basis to identify risks, implement changes, monitor and communicate progress. Ensures team members are managed effectively and kept informed of all related issues. Ensures project deliverables meet customer needs. Coordinates and supports the bank segment referral activity with executive management team of Huntington Insurance as well as other assigned business segment goals by providing project management services. Provides project support, monitors and provides...

Description Summary: Our team directly support analytics activation for the bank. Applications we support continue to significantly contribute to bank's top line. We use cloud native application practices and modern data approaches to deliver performant software used by all channels. We are looking for a strong back-end developer with cloud engineering background or certifications and a keen interest to learn new technologies/AI to join our team. Basic Qualifications: Bachelor's Degree. 7+ years of development experience using Java, building API enabled apps and event driven architecture. Ability to write SQL queries and stored procedures, knowledge of using databases including Oracle, Snowflake. 2+ years of production support, infrastructure engineering or administration experience. Experience with or good working knowledge of DevSecOps; Kubernetes or other container-based technologies...

Description Summary: Seeking a Sr. ETL/Data Warehouse Lead to help with the design, development, and support around ETL and Data Warehousing framework. Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree 5+ years of related experience or an additional 4 years of related work experience may be considered in lieu of the Bachelor's Degree 2...

Description Summary: The Network Engineer 3's primary duty involves design work, specifically designing a tailored solution in order to meet a specific client request. Primary duties include overseeing daily data center operations, leading teams of SmartHands technicians while ensuring consistent execution of standards, procedures, and best practices. The role includes supervising facility operations such as power, cooling, cabling, and Colo assigned SmartHands services. Ensures rapid incident response, drives up time and SLA compliance, and leads change control, root cause analysis, and long-term corrective actions. Handle capacity planning by forecasting space, power, cooling, storage/network infrastructure.  Collaborating with facilities and engineering to support expansions or infrastructure upgrades. Acting as a senior customer liaison, manage escalations, project work, and communication. Additionally, oversee...

Description Job Description Summary The Treasury Management Service & Onboarding (S&O) Commercial Card Manager is responsible for leading a high-performing, client-facing team that delivers the full lifecycle of commercial card services, including implementation, onboarding, client training, servicing support, and operational maintenance. The role provides strategic oversight of all Commercial Card delivery processes, ensuring excellent client experiences, adherence to business and risk controls, scalability of operating practices, and alignment with enterprise priorities. The Commercial Card Manager partners closely with Sales, Product, and Risk to ensure pipeline visibility, capacity forecasting, execution readiness, and strong controls. This role is accountable for customer experience outcomes, training quality, operational SLAs, and overall team performance. The manager drives continuous improvement...

Description This role is remote due to travelling to different markets in the HNB footprint but must be filled in the Columbus, OH. Summary: The Regional Sales Manager (RSM) for Up Market Healthcare is responsible for leading and managing Business Development Officers (BDOs) focused on the Up Market segment, outside the bank’s footprint and dotted line responsibility for specialized RMs in Footprint. This role serves as a strategic leader, subject matter expert, and sales driver for the Up Market healthcare banking initiatives, ensuring alignment with national goals and performance metrics. Duties and Responsibilities: Lead and manage BDOs within the Up Market Healthcare vertical. Develop and execute business development and COI (Centers of Influence) strategies across markets. Own and drive the go-to-market strategy for Up Market Healthcare. Act as the subject matter expert for Specialized...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Addendum:   In addition to the core qualifications outlined in the job description, the ideal candidate will demonstrate deep, hands-on experience with large enterprise software suppliers and ecosystems, including: Large Enterprise Software Supplier Experience Direct responsibility for enterprise-scale software portfolios, including major platform and infrastructure providers (e.g., core business platforms, enterprise resource planning/financials, productivity suites, customer relationship management,...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role is responsible for leading and managing a highly technical operations team to ensure outstanding service for internal and external partners across both the Emerging Markets and Government/Institutional sectors. Key Responsibilities: Manage vendor relationships Identify process improvements Provide coaching and feedback Respond to service issues to maintain high client satisfaction Ideal Candidate: Experience with establishing and maintaining inbound payroll/census...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Are you a highly skilled Electrician? Join Nationwide today! Job Description Summary Providing a safe, comfortable and reliable work environment to cultivate innovation and growth is our priority. It takes a diverse set of skills, talents and abilities to operate and maintain Nationwide facilities with integrity and excellence. If you love providing outstanding customer service and take pride in contributing to an exceptional associate experience, we want to know more about you! As a Technical Specialist,...

Description The Capital Markets Digital Product Senior Manager is responsible for the overall digital strategy and delivery of the technical roadmap. The Capital Markets business strategy beccomes a set of multiple strategic initiatives. Initiatives are broken down to defined EPICs and features and may manage a team of Digital Product Owners. This position collaborates with Capital Market business segment leaders and stakeholders accross the organizaton, including technology, operations and Legal, Risk and Compliance, to obtain approval on all features and participates in architecture reviews to ensure features are properly defined and approved for execution.   Duties and Responsibilities: Identify Capital Markets business challenges and opportunities for improvement using data analytics, as well as customer/colleague feedback and pain points. Understand Capital Markets complex processes and systems...

Description Summary: The Insurance Surety Account Manager possesses a high degree of product line knowledge and technical expertise. It requires a thorough understanding of the financial reporting and general ledger structure, with experienced review of company Annual and Interim Financial Statements, Personal Financial Statements and WIP (Work in Progress) reports. Works with the producers to service new and existing clients and assist in providing underwriting information for bonding with surety companies. This includes but is not limited to interacting, negotiating, billing and issuing various surety bonds This position provides service to an assigned book of business with minimal producer or management involvement, prioritizes effectively and responds in designated time frames while working in a fast-paced environment, acts independently to service a designated book of business, as well as, as producer and...

Description Location: Anywhere in footprint. This position is in-office. Duties & Responsibilities: Implement Sales & Service Strategies Collaborate with Wealth Advisors, Portfolio Managers, Trust Advisors and Planners to execute and monitor sales and service initiatives across multiple Private Bank offices. Influence, Deliver and Reinforce Training Influence and facilitate onboarding and ongoing training for all Private Banking disciplines including Wealth Advisors, Portfolio Managers, Trust Advisors and Planners to reinforce playbook execution and planning led operating model through coaching, workshops, and integration into daily practices. Analyze Performance Metrics Review team performance data and pipeline reports to identify coaching needs, operational inefficiencies, and strategic opportunities. Subject Matter Expert for Onboarding & Training Guide the design and...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...

Sign-On Bonus Opportunity of up to $1,000* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan with a percentage of company-matched contributions Fitness: Discount gym membership to over 12,200 fitness centers and 9,300 on-demand workout videos including a $15 a month reimbursement. Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost Mental Health Benefit: 12 therapy sessions and 13 additional psychiatric sessions. Extra Perks: Access to disability, hospital indemnity, health advocate program,...

Description Detailed Description Serve as a technical lead in Customer Master Data Services team and support team members in application development work. Analyze, design, develop, unit test, implement, and provide support for the customer information system. Develop CIS applications using programming languages such as COBOL, JCL, and CICS, utilizing DB2 and VSAM files. Export code to GIT and deploy code using Jenkins. Manage code migration to different environments using Changeman. Design and develop solutions using ZoS Connect to create or update ZoS code. Build and deploy proxy changes using Azure DevOps and pipelines. Create and update new API swagger documents using Swagger Editor and manage APIs using Apigee X and API gateway. Query data using QMF and Data Studio to research issues, understand the overall application, and build complex solutions. Utilize Thunder Client to complete unit testing. Attend...

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. As a Senior Digital Consultant in our P&C Marketing organization, you'll be at the forefront of transforming how we connect with valued distribution partners to drive mutual success. Your mission? Craft seamless, integrated digital journeys that drive agent satisfaction and loyalty, while contributing to Nationwide growth and retention goals. What You'll Do: Champion Personalized Experiences : Activate Nationwide’s value proposition by implementing tailored digital journeys that align to the unique needs of distribution partners and their customers. Empower Through Data : Understand the agent journey and develop a data-driven content strategy...