94 customer support officer jobs found in Columbus

Description Summary : The SBA Eligibility Review Officer I is responsible for reviewing SBA & USDA guaranteed business loans to determine proper structure and ensure loan closes in accordance with SBA & USDA eligibility requirements. Duties & Responsibilities: Maintains an individual pipeline of work, with loans typically having customer exposure up to $1 million.  Appropriately assess eligibility of borrower(s), co-borrower(s), guarantor(s) assuring that, if needed, the SBA guarantee can be enforced. Interacts with the internal SBA Sales and Operations colleagues to facilitate understanding of the SBA and USDA guaranteed loan programs as well as to understand the credit request, obtain necessary eligibility information, and communicate eligibility decision and reasoning.  Reviews use of proceeds, orders SBA Number, prepares SBA Loan Authorization and other SBA forms and is responsible for...

Description Summary: The SBA Eligibility Review Officer II is responsible for reviewing SBA & USDA guaranteed business loans to determine proper structure and ensure loan closes in accordance with SBA & USDA eligibility requirements. Duties & Responsibilities: Maintains an individual pipeline of work, with loans typically of moderate complexity and customer exposure up to $3 million.  Appropriately assess eligibility of borrower(s), co-borrower(s), guarantor(s) assuring that, if needed, the SBA guarantee can be enforced. Interacts with the internal SBA Sales and Operations colleagues to facilitate understanding of the SBA and USDA guaranteed loan programs as well as to understand the credit request, obtain necessary eligibility information, and communicate eligibility decision and reasoning.  Reviews use of proceeds, orders SBA Number, prepares SBA Loan Authorization and other SBA forms and is...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Nationwide Building Operations role supporting facility and infrastructure performance through a structured four 10‑hour shift schedule. Responsibilities include daily operation, monitoring, and troubleshooting of building systems with a strong emphasis on utilizing and maintaining the Building Automation System (BAS) to ensure optimal HVAC performance, energy efficiency, and occupant comfort. Job Description Summary Providing a safe, comfortable and reliable work environment to cultivate innovation and...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role will be required to work a hybrid in-office schedule 2-3 days per week out of our downtown Columbus, OH location. This is an F4 band role. #LI-COLE Job Description Summary We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, analytical aptitude, and collaboration. If you thrive in a busy, engaging work environment, we want to know more about you! As a Specialist, you’ll work to analyze, design, implement, and...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role will be required to work a hybrid in-office schedule out of our downtown Columbus location (Monday and Tuesday). This is a G4 band role. #LI-COLE   Job Description Summary Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way...

Description The Director, Marketing & Advertising Channels is responsible for leading the vision, strategy, and execution of marketing initiatives across Huntington.com. This highly visible role ensures our public website reflects enterprise marketing strategies, meets business goals, drives customer acquisition, and supports deeper engagement with existing customers. This leader will prioritize and manage the website enhancement roadmap, oversee experimentation and optimization initiatives. A strong communicator and collaborator, this colleague partners with business and marketing stakeholders to translate strategy into website experiences. The ideal candidate combines digital strategy expertise, strong analytical acumen, and tactical execution experience to create best-in-class digital experiences. Key Responsibilities Strategy & Leadership Lead the strategic direction for Huntington.com to support...

Description The Treasury Management Service Specialist for Specialized Products has a pivotal role, providing direct support for clients, sales partners, and technical contacts working with specialized products including, but not limited to eBill Present & Pay, Integrated Receivables, and Print & Mail. This role involves ownership of product implementation tasks, establishing goals and milestones throughout specialized product implementations, and tracking progress. The specialist is responsible for servicing and research related to specialized products, identifying and prioritizing issue resolution, and ensuring adherence to timelines and achievement of milestones through a disciplined approach to implementation, service, research, and issue resolution. Key Responsibilities: Client Relationship Management: Develop and manage strong relationships with clients utilizing Huntington’s Specialized...

Description Summary: The Product Group Manager develops and implements the strategic direction, which integrates with corporate strategy, for the Enterprise Payments ACH (Automated Clearing House) product group or geographic region.  Duties and Responsibilities: Oversee internal oversight reviews and address any corrective actions Work closely with internal crossfunctional teams to manager product group through the product life cycles Maintain an understanding of Nacha rules and pertinent regulatory requirements  Understand APIs conceptionally  Comfortable with system integrations and file formats Exposure to payments, fintech, or ERP systems Formulates and implements marketing and communications programs to promote products and services to customers and to support bank officers.  Identifies and sets priorities for product development/modifications, pricing and product positioning.  Maintains...

Description Summary: The Director of Capital Markets Business Management role will be responsible for leading the middle office team dedicated to the daily support of business activities, transactions, ISDA documentation, deal documentation, client onboarding ad process completeness and accuracy. The team is comprised of professional subject matter experts in products and systems which support Over the Counter Sales and Trading (Derivatives, Foreign Exchange, Commodities), Securities Sales and Trading (Fixed Income and Equities), and Public and Corporate Finance business lines (ECM, DCM, SLT, Muni, Loan Trading) Duties and Responsibilities: Overseeing and managing business operations and delegating responsibilities as appropriate.  Ensure proper monitoring and tracking of business operations activities and business management group’s projects.  Continually improve and maintain framework of accurate and...

Description This role will be onsite at our Columbus, OH office, or can be filled in other corporate locations. Summary: As Huntington executes our Retail Banking Long-range Plan and positions the company for growth through market and geographic expansion, we must ensure that our physical spaces meet the evolving needs of our customers, colleagues and communities.  The Physical Channels Innovation Product Manager is at the forefront of this strategy.  The individual will be responsible for identifying new capabilities that support the bank’s business objectives of delivering Category of One Customer Experiences, being known for personalized advice, and growing through improved execution and thoughtful investments.  They will lead initiatives through all phases of the project delivery lifecycle, beginning with ideation to business case approval to User Acceptance Testing and ultimately to Pilot and...

Description The Incident Management team is responsible for overseeing the mitigation of impacting incidents as quickly as possible with the goal of minimizing impact to customers and colleagues. The IT Support Specialist is responsible for facilitation of technology incidents, coordinating/running a bridge call, proactive monitoring of production environments and engaging resources needed to support Huntington colleagues and customers. Schedule: Sunday – Tuesday 7:00am – 7:30pm & Wed 7:00am – 1:30pm This role will be onsite at our Gateway office in Columbus, OH Responsibilities: Monitor technology dashboards and event consoles in order to identify issues that require attention Proactively escalate impacting events, establish and chair bridge calls, engage resolvers, and coordinate the resolution Timeline the events that occur during the entire incident and document them in the ticket Review of L1...

Description This role will be onsite at our Gateway office in Columbus, OH (or in Grand Rapids, MI) Summary: The Data Center Raised Floor Engineer 3 's primary duty involves design work, specifically designing a tailored solution in order to meet a specific client request. Primary duties include overseeing daily data center operations, leading teams of SmartHands technicians while ensuring consistent execution of standards, procedures, and best practices. The role includes supervising facility operations such as power, cooling, cabling, and Colo assigned SmartHands services. Ensures rapid incident response, drives up time and SLA compliance, and leads change control, root cause analysis, and long-term corrective actions. Handle capacity planning by forecasting space, power, cooling, storage/network infrastructure.  Collaborating with facilities and engineering to support expansions or infrastructure...

Description Summary: We are seeking an experienced Senior Business Analyst to join our Business Management Office (“BMO”) within the Office of the CIO at Huntington Bank. The BMO currently supports certain verticals within Technology, but over time, will support all verticals to provide the CIO with a full landscape of the business operations of Technology.  As the BMO grows to support all of technology, existing processes and reporting must be improved upon and automated to scale and be repeatable, where able.  The BMO seeks to hire this critical role to reinforce the existing team with both leadership and delivery of existing and routine deliverables while also looking for efficiency gains to scale. The ideal candidate will have at least 8 years of experience with analysis in both Finance and Operations, preferably within a financial services organization or within a technology line of business supporting a...

Deliver fair, timely resolutions across a diverse portfolio of property claims. Hastings Insurance is seeking a Property Claim Representative to join our Property Claim team. This role is responsible for investigating, evaluating, negotiating, and resolving routine to moderately complex property claims across Personal, Commercial, and Farm lines. You will play a key role in delivering a strong customer experience while ensuring claim outcomes are fair, accurate, and aligned with policy and regulatory requirements. Schedule & Location: This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is remote and territory-based, requiring residence within or relocation to West or Central Ohio, ideally within the Dayton to Columbus region. Daily travel throughout the assigned territory is expected, and a company vehicle is provided. What You’ll Do: Manage a personal caseload of property claims to ensure accurate and timely resolution....

As a team member in Finance at Nationwide, a Fortune 100 company with nearly $70 billion in annual sales, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a unique and high-impact opportunity to be at the forefront of innovation within our Property & Casualty Controllership team. The role is deeply embedded in our new Specialty Finance business—an area where Nationwide is breaking new ground by introducing products we've never written before. As the accounting and Controllership lead for Specialty Finance reinsurance, you will serve as the end‑to‑end expert for technical accounting, reporting, and control environment design. You will apply and interpret GAAP and statutory guidance across specialized, complex reinsurance and financing...

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. As the Technical Director, Advanced Consulting Group (ACG) – Life Team , you’ll play a pivotal role in helping financial professionals navigate the increasingly complex world of life insurance, wealth transfer, estate planning, and business planning. Your expertise in tax rules, planning strategies, and life insurance applications will empower advisors to deliver meaningful value to their clients — while supporting growth across Nationwide’s life insurance business. This position is hybrid in Columbus, Ohio for Central Ohio residents (3 days in office). Candidates located near any Nationwide office will follow the same hybrid schedule. Current...

Description Summary: Seeking a Sr. ETL/Data Warehouse Lead to help with the design, development, and support around ETL and Data Warehousing framework. Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree 5+ years of related experience or an additional 4 years of related work experience may be considered in lieu of the Bachelor's Degree 2...

Description Huntington is accelerating a client‑centric digital transformation across the Commercial Bank. Digital is a core enabler of our growth strategy, powering modern, intuitive, and data‑driven experiences for our clients and colleagues. We are seeking a strategic, execution‑driven Director of Digital Product Operations to steer our digital organization towards achieving business objectives and measuring results.   This is a vital role in the Digital Organization responsible for implementing connectivity across the product groups and managing structures and routines that enhance coordination for clarity and efficient delivery. You will lead the product operations team to establish the frameworks, processes, insights, and rituals that enable Product teams to work smarter, move faster, and deliver high‑value experiences for our customers. Duties and Responsibilities: Operationalize the Product Operating...

Description Summary: The Senior Project Manager leverages Huntington project methodology, provides leadership that promotes and supports development, implementation and completion of medium to large size projects. These projects are typically characterized as having high visibility and risk, involve multiple business units and impact multiple software applications.  Duties and Responsibilities: This senior level position would manage the most complex and highest visibility projects, and would typically require proven, senior-level project management skills.  Works with business unit manager(s) and project sponsor to establish the project scope, deliverables, budget and schedule.  Supports the IT team's assigned business segment goals by providing project management services.  Assembles project team and manages the project on-going, identifying risks, implementing changes, monitoring and communicating...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...