33 customer experience banker jobs found in Columbus

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers.  You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: Providing excellent customer service and effectively resolving customer issues. Being proficient in...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers.  You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: Providing excellent customer service and effectively resolving customer issues. Being proficient in...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers.  You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: Providing excellent customer service and effectively resolving customer issues. Being proficient in...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. Duties & Responsibilities: Providing excellent customer service and effectively resolving customer issues. Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. Duties & Responsibilities: Providing excellent customer service and effectively resolving customer issues. Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. Duties & Responsibilities: Providing excellent customer service and effectively resolving customer issues. Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a...

Description Summary: The Treasury Management Customer Experience Service Specialist for Specialized Products has a pivotal role, providing direct support for clients, sales partners, and technical contacts working with specialized products including, but not limited to eBill Present & Pay, Integrated Receivables, and Print & Mail. This role involves ownership of product implementation tasks, establishing goals and milestones throughout specialized product implementations, and tracking progress. The specialist is responsible for servicing and research related to specialized products, identifying and prioritizing issue resolution, and ensuring adherence to timelines and achievement of milestones through a disciplined approach to implementation, service, research, and issue resolution.  This position requires demonstrated expertise in onboarding commercial treasury products and executing both technical and...

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Specialist, Content Creation is an execution-focused role responsible for organizing, writing and editing participant content across channels. You will work from established strategies and playbooks to bring content to life, partner with internal and external teams to move work through review and production and use analytics to flag performance trends and optimization opportunities. You’ll collaborate closely with Participant Content Strategy, PEP, AO marketing partners, Digital, Compliance/Legal and external agencies to ensure participant materials are current, compliant and aligned to campaign and AO priorities. What you'll do Write and edit AO...

Sign-On Bonus Opportunity of up to $1,000* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan with a percentage of company-matched contributions Fitness: We reimburse up to $15 a month to an employee for their gym Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance Our Company: Confie and its family of companies - Freeway,...

Description This position is available to be filled at any Huntington Corporate office location. Summary: The Asset Finance Collections Representative I is responsible for the overall effective management of delinquency levels of an assigned Portfolio of accounts within the 1-60 day aging categories.    This involves making of outbound calls and sending letters to delinquent customers as necessary to collect past due amounts, reconciliation of payment and billing histories and negotiation of payment arrangements.  Periodically pulls and analyzes credit information from various sources in order to recommend appropriate actions on problem accounts. Duties & Responsibilities: Manage delinquency levels within the assigned portfolio through the use of outbound calls, letters and use of third-party providers. Assist customers with account reconciliations utilizing payment and billing histories....

Description Summary: The CRE Loan Closing Specialist Sr. is responsible for initiating and driving the loan closing process, and for the integrity of the loan closing, due diligence, and documentation while managing and expediting complex and concurrent processes and organizing all necessary documentation to finalize complex Commercial Real Estate loan transactions. The CRE Loan Closing Specialist Sr. ensures accuracy, compliance with regulations, and coordinates activities, decisions, and communications with various parties involved, such as lenders, borrowers, legal teams and other third parties.  This position involves meticulous attention to detail and a thorough understanding of Commercial Real Estate loan terms including legal concepts, collateral acceptability, and final closing conditions. Expertise in review and interpretation of deal structures and legal documentation along with working through “gray...

Description Overview The Sr Treasury Management Portfolio Manager for Pricing leads the strategy, development, and performance of the bank’s enterprise pricing frameworks within the Treasury Management (TM)organization. This senior leader oversees a portfolio that includes pricing optimization tools, earnings credit rate (ECR) strategy, account analysis, and pricing governance across all TM service offerings.  This role blends product mastery, financial acumen, and cross‑functional leadership to ensure the bank delivers competitive and profitable services. Key Responsibilities Product Strategy & Portfolio Leadership • Own the multi‑year product strategy for TM pricing and profitability frameworks. • Lead a team of product managers responsible for ECR and account analysis surrounding TM services. • Monitor market trends, regulatory developments, and competitive dynamics to inform product direction and...

Description Summary: The Commercial (CML) Sales Engagement Specialist will work directly with our Commercial Banking sales colleagues to deliver the “ecosystem” of sales tools they need to win new business, specifically supporting Salesforce (MAX) engagement as our Commercial Bank Sales CRM. This position will lead our MAX Champion Network with the field to bring Salesforce knowledge and issue resolution closer to the colleagues who need it. Also, this role will provide training and ongoing office hours support, develop job aids and other materials to help colleagues be more efficient with MAX, and act as a liaison with CML sales colleagues, MAX champions, CML Administration Data and Insights, and other internal teams. In this position, you will be an enthusiastic innovator, working with the Commercial Bank Digital strategy team to continually evaluate and evolve MAX to make our bankers even more effective. You...

Description Summary: Responsible for shaping and executing strategies to maintain and enhance the value of our portfolio, including managing a portfolio of highly valued accounts, aimed at ensuring their sustained engagement and profitability.  Additionally responsible for fostering client loyalty and growth through excellent operational support, service delivery, and product consultation ensuring client needs are met or exceeded. Duties and Responsibilities: Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability.  Engage regularly with assigned clients and become a trusted advisor to their business.  Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations. Ensure a strong understanding of your clients’ needs and products we offer, in order to...

Description Huntington is accelerating a client‑centric digital transformation across the Commercial Bank. Digital is a core enabler of our growth strategy, powering modern, intuitive, and data‑driven experiences for our clients and colleagues. The Digital, & AI Transformation Director is a high‑impact leadership role within the Commercial Digital organization and a key architect of our digital and AI strategy. This leader will drive innovation, shape the strategic roadmap for digital, data, and AI integration, and champion a client‑centric transformation across the Commercial Bank. The successful candidate will: Set and execute a bold vision for integrating AI, data science, and automation across all Commercial Banking client and colleague experiences. Lead cross‑functional workstreams across product, technology, marketing, and operations to deliver measurable business outcomes. Serve as a strategic...

Description Summary: The Marketing Strategist, Home Lending will be responsible for shaping and executing end-to-end marketing strategies for Huntington’s home lending portfolio, including mortgage purchase, refinance, HELOC and HELOAN products.  This role owns the development of integrated, multi‑channel marketing strategies that drive acquisition, engagement, and retention while balancing growth, risk, and customer experience. The ideal candidate brings deep experience in home lending marketing, best practices in customer engagement, and the ability to translate complex business objectives into actionable marketing plans. This position partners closely with product management, marketing operations, digital media, analytics, technology, finance, and compliance to deliver performance‑driven campaigns. The Marketing Strategist manages the home lending marketing budget and is accountable for campaign performance...

Description The Treasury Management Service Specialist for Specialized Products has a pivotal role, providing direct support for clients, sales partners, and technical contacts working with specialized products including, but not limited to eBill Present & Pay, Integrated Receivables, and Print & Mail. This role involves ownership of product implementation tasks, establishing goals and milestones throughout specialized product implementations, and tracking progress. The specialist is responsible for servicing and research related to specialized products, identifying and prioritizing issue resolution, and ensuring adherence to timelines and achievement of milestones through a disciplined approach to implementation, service, research, and issue resolution. Key Responsibilities: Client Relationship Management: Develop and manage strong relationships with clients utilizing Huntington’s Specialized...

Description This role will be onsite at our Columbus, OH office, or can be filled in other corporate locations. Summary: As Huntington executes our Retail Banking Long-range Plan and positions the company for growth through market and geographic expansion, we must ensure that our physical spaces meet the evolving needs of our customers, colleagues and communities.  The Physical Channels Innovation Product Manager is at the forefront of this strategy.  The individual will be responsible for identifying new capabilities that support the bank’s business objectives of delivering Category of One Customer Experiences, being known for personalized advice, and growing through improved execution and thoughtful investments.  They will lead initiatives through all phases of the project delivery lifecycle, beginning with ideation to business case approval to User Acceptance Testing and ultimately to Pilot and...

Description The SBA Eligibility team is looking for an SBA Eligibility Review Officer II. Duties & Responsibilities: Review and structure complex SBA & USDA guaranteed business loan applications of all sizes for program eligibility and compliance, assuring that agency guarantee can be enforced. Understands the SBA & USDA standard operating procedures based on each loan approval. Interacts with SBA Product Specialists and internal SBA Operations colleagues to facilitate understanding of the SBA and USDA guaranteed loan programs as well as to understand the credit request, obtain necessary eligibility information, and communicate eligibility decision and reasoning. Clearly communicates eligibility requirements and loan statuses in weekly calls with the SBA Product & Client Specialist. Work directly with the SBA loan center when required to obtain proper SBA approval and documentation. Clearly...

Description The Business Banking Underwriter IV - Practice Finance position is open to any location within the Huntington footprint. Duties & Responsibilities: Responsible for the evaluation and underwriting of Business Banking Healthcare/SBA/USDA loan applications to determine credit worthiness and compliance to Huntington lending and SBA/USDA policies. Reviews and analyzes all customer financial information to ensure sound credit decisions are made. Documents the detail and requirements of loan decisions, including conditions to close. Effectively communicates and acts as a liaison to internal customers to resolve business lending issues. Completes decisions in a timely manner. Maintains knowledge of Huntington lending policies, risk rating requirements and compliance standards. Provides coaching and guidance to bankers in the field regarding sound lending practices and...