44 customer experience specialist jobs found in Columbus, OH

Description Summary: The Service Desk Analyst 2 provides outstanding customer service at all times. The technical support professional will handle tickets that are escalated from Level 1. The professional requires greater technical skill and/or access rights than Level 1 support personnel. They’re technical specialist and may also be responsible for participating in root cause analysis. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team. Duties and Responsibilities: Research and troubleshoot issues. Work with and communicate directly with Huntington colleagues to resolve issue at an established time. Collaborate with HSD...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree 5+ years of related experience or an additional 4 years of related work experience may be considered Python, AWS and or GCP, RESTful API....

Description Job Summary: The Treasury Management Service Specialist for Specialized Products has a pivotal role, providing direct support for clients, sales partners, and technical contacts working with specialized products including, but not limited to eBill Present & Pay, Integrated Receivables, and Print & Mail. This role involves ownership of product implementation tasks, establishing goals and milestones throughout specialized product implementations, and tracking progress. The specialist is responsible for servicing and research related to specialized products, identifying and prioritizing issue resolution, and ensuring adherence to timelines and achievement of milestones through a disciplined approach to implementation, service, research, and issue resolution. Key Responsibilities: Client Relationship Management : Develop and manage strong relationships with clients utilizing Huntington’s...

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role will work a hybrid schedule coming into the Columbus, Ohio, Des Moines, Iowa, or Scottsdale, Arizona office 2 days (Wednesday & Thursday) per week. Remote internal associates may also be considered. This position will report to the Manager, Data Leader for the CIA team. The CIA team stands for Claims, Internet of Things (IoT) and Advanced Analytics Data Engineering. The data solution analyst role is part of a high performing team that supports multiple data domains with a strong emphasis on claims and is constantly evolving to meet the needs...

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We’re looking for an innovative and results-driven Data Scientist to join our Marketing Analytics team. In this role, you’ll play a pivotal part in shaping Nationwide’s marketing analytics strategy—developing advanced measurement frameworks, designing rigorous experiments, and leveraging AI-driven insights to inform smarter marketing decisions. As a key contributor, you’ll transform data into actionable intelligence through cutting-edge technology and cross-functional collaboration. The ideal candidate combines exceptional analytical expertise with a strong grasp of experimental design and the ability to communicate complex ideas clearly and persuasively....

Description Summary: The Sales and Service Specialist Senior is responsible for the design, development and marketing of growth initiatives for one or more business lines. Develops and implements sales strategies, marketing campaigns and sales aids, to maximize profitability, meet customer needs and improve the delivery effectiveness of the assigned Huntington Insurance business line. Duties and Responsibilities: Works with business units, including region management, to implement initiatives. Evaluates strategy effectiveness and recommends changes in overall direction. May be responsible for supervising less experienced incumbents. Basic Qualifications: Bachelor's Degree Series 6 and/or 7 required 5 years Financial Services Project Experience Preferred Qualifications: Experience with Life, Long-term Care, and/or Disability Advanced proficiency with Microsoft Office...

Description Summary: The SBA Client Specialist Sr works with Product Specialists, Borrowers, Sellers, Attorneys, Brokers, EROs, Underwriters, Closers, Title Companies and the banking Markets to collect due diligence and promote the loan closing process.  Duties & Responsibilities: Coordinates interaction between these parties all within the defined SBA loan closing SLA of 30-45 days. Assists other colleagues with difficult situations or customers. Prepares SBA Loan commitment letters and application documents. Responsible for initial SBA Compliance and preparing the loan commitment package.   Reviews other Client Specialists’ commitment letters for accuracy. Orders third party reports and provides to correct parties for review. Subject matter expert in the SBA lending process. Engages with the customers daily to discuss, explain and mentor the prospective borrowers through the nuances of SBA...

Description Summary: The Treasury Management Service Specialist II provides support to the Treasury Management Commercial Real Estate/CIC Segment. Prioritizes complex onboarding’s and ensures they are completed on time with minimal impact to the customer. Serves as a mentor for new colleagues to learn the TM onboarding process. Prioritizes complex service issues and ensures they are completed on time with recognized accepted resolution by the customer. Responsible for identifying, researching, analyzing and resolving complex problems with regard to TM onboardings and services.  Identifies possible cross sell opportunities and enters them in appropriate tracking system for the sales colleague. Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements. Duties & Responsibilities: Provides an advanced level of product and service...

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. To be successful in this role, the applicant will need to be highly proficient in accessing and transforming data.  Applicants will work with a wide variety of stakeholders and will need excellent communication skills.  You will be expected to leverage your skills and experience, not simply be an order taker who executes specific tasks as prescribed.   Key tools for this role are SQL, Snowflake, Dataiku, Power BI/Tableau. This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension...

As a team member in Finance at Nationwide, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Actuarial Specialist, Property & Casualty Role Overview: The Specialist, Actuarial - P&C will primarily focus on the surety line of business. This role offers a unique opportunity to work on non-traditional lines and engage in portfolio management using simulations to assess risk and improve models.  Additional responsibilities include work supporting excess casualty transactional pricing and loss rating.  Key Responsibilities: Surety Line of Business: Conduct actuarial analyses and support portfolio management. Use simulations to assess risk, develop assumptions, and improve models. Present findings to underwriters and other...

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. This role will be filled in a hybrid capacity, with collaboration taking place in our Columbus OH, Des Moines IA, or Scottsdale AZ office 2 days per week. Test Lead, Enterprise Profile Management (EPM) Join the Enterprise Profile Management (EPM) team within Enterprise Internet & Mobility (EIM) and play a key role in shaping the digital experiences our customers rely on every day. The team delivers...

As a team member in Finance at Nationwide, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Job Description: In this role, the Associate will be responsible for representing Finance on projects that build new, or make enhancements to, annuity products and their related guarantees, investment options, and other features. The role will work closely with multiple areas within the organization to ensure successful launches of systems functionality to support these offerings; areas include IT, Legal, Compliance, Marketing, Operations, and several areas within Finance.  The focus within projects is on the mathematical and logical components needed to support the annuity product offerings.  For projects administered on existing administration systems,...

As a team member in the Finance department at Nationwide, the opportunities are endless! You can grow and learn in diverse areas across many disciplines such as Advanced Analytics, Investments, Actuarial, Accounting, Risk Management, Critical Business Advisor, Internal Audit, and so much more. Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Actuarial Specialist - Are you a talented and driven actuarial professional ready to make a significant impact?  Do you thrive in a collaborative environment where innovation is encouraged and your expertise is valued? If so, Nationwide has an exciting opportunity for you to join our Property and Casualty (P&C) Actuarial team as an Actuarial Specialist! Why Nationwide? Impactful Work:  Contribute directly to the financial strength...

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Are you looking for an opportunity to join a Forbes 100 organization that will provide you with the support and resources to take your career to the next level? Nationwide has exciting Regional Internal Wholesaler opportunities on our Annuity Brokerage team. In this position you will play a critical role in partnering with financial professionals across the country to help bring our diverse portfolio of Annuity products to those that need and want them. This position includes a competitive base salary and is eligible for a strong incentive pay package. This...

Description Detailed Description: Provide direct process and technical support for members of the Huntington executive leadership team. The team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business application software, and telecommunication issues.  They must be able to perform technical tasks with minimal supervision and in limited time.  They identify scenarios where outside support is required quickly and act as liaison to ensure resolution is prioritized appropriately and is completed fully Basic Qualifications: Bachelor’s Degree Min 3 yrs of experience in direct contact customer technical support Preferred Qualifications: This role requires technical proficiency, strong communication skills, along with project and personal organizational skills. Exempt Status: (Yes   = not eligible for overtime pay) ( No...

Description Summary: The Commercial Loan Services Specialist 2 responsibilities may include, but are not limited to, processing payments and advances, initiating wire transfers, balancing loans in line with participated banks or other entities, processing and resolving complex research transactions, reviewing and as needed, correcting loans for financial and collateral data, lien perfection and monitoring and processing of various suspect and maintenance reports. Duties & Responsibilities: Monitor suspect, maintenance reports, and CLS general ledgers daily for resolution. Ensure outages are corrected within provided Service Level Agreements Process incoming and outgoing wire transactions. Process financial transactions and balance batches of work. Receive and interpret loan documentation which may include advice from a participant bank or other agency. Maintain acceptable quality...

Description Summary: The Consumer Loan Servicing Specialist 3 handles the more complex processing for Huntington's products and services related to Consumer loans.   Manage the day to day servicing lifecycle for all performing real estate loans to include mortgages, personal credit lines, and installment loans secured by real estate.   This would include the initial boarding of loans to the MSP servicing system through the disposition of loans through the lien release process.   In addition to the daily maintenance on real estate loans Consumer Loan Services is also responsible for monthly reconciliation and remittance of funds to GSE’s and other private investors.   Consumer Loan Servicing is a fast paced, highly regulated environment.   Positions in this job family must adhere to written policies and procedures and will be regularly audited to ensure compliance. Duties & Responsibilities: Handles...

Description Summary: The Consumer Direct Loan Specialist performs outbound sales calls to explore customers' financial needs with a focus on building and broadening existing customer or business relationships using multiple Huntington products. Duties & Responsibilities: Explains the features and benefits of alternate financial solutions and makes sales referrals to specialized areas. Makes sales referrals to specialized areas, e.g., Insurance and Mortgage, using available tools and technology. Demonstrates initiative, discipline and ability to consistently meet specific efficiency targets and production goals. Maintains up to date knowledge of products, services, technology and regulations.   Complies fully with quality and risk standards.   May take on short-term inbound call support or additional outbound calling projects as needed. Adheres to a disciplined approach to making Outbound calls...

Description Summary: As a Consumer Direct Loan Originator, you're more than just a financial resource for our existing customers; you're their partner in creating a brighter future. Huntington has an extremely loyal customer base, a reputable standing in the community and far-reaching brand awareness. You'll be working in a fast-paced and exciting professional corporate environment selling Consumer Lending and Financial products while providing sound financial advice based on a full understanding of the needs of our customers. In addition, you'll work cooperatively with other channels throughout the organization as you sell or refer the full spectrum of banking products and services Huntington has to offer. We are looking for candidates with the natural ability to self-monitor, stay on task, execute and follow a structured regimen with little supervision. We encourage employee performance and reward outstanding...