6 customer retention specialist jobs found in Columbus

Description Summary: The Commercial Relationship Service Specialist II is the primary point of contact for assigned Commercial customers and Relationship Managers. The CML RSS II works independently and in partnership with the Relationship Manager by providing a best-in-class experience for a diverse Commercial portfolio. The CML RSS II applies knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales. Duties and Responsibilities: First-line decision maker who will mitigate issues/questions being elevated to management and/or resulting in customer impact; keeps Deal Team abreast of material changes and risk. Responsible for identifying, researching, analyzing, and resolving complex problems by utilizing resources and critical thinking to independently ensure adherence to bank policies, procedures and retain relationships. Utilizes...

As a team member in Finance at Nationwide, a Fortune 100 company with nearly $70 billion in annual sales, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.   It is our intention to fill this role in Columbus, OH. The hired associate must reside within 35 miles of One Nationwide Plaza, Columbus OH, 43215.   This position will be hired on a SuccessFlex basis. You will be required to come into the office two days per week, according to the department's current schedule. Internal Compensation Grade: F4 #LI-KD1 Job Description Summary Do you want to invest in yourself and thrive in an environment of...

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Addendum:  Join a fast-moving, highly collaborative marketing leadership team driving growth, retention and brand strength across Nationwide’s Retirement Solutions (RS) business. This role is ideal for an enterprise-minded marketing leader who can connect the RS business plan to clear marketing strategies in the $1–$50M plan market, public sector leadership, and investment/guarantee solutions, while delivering measurable sales, retention and participant impact. The role reports to the SVP, Nationwide Financial Marketing and is a key member of the NF Marketing leadership team, working in close partnership with Retirement Solutions leadership (Product,...

Description Summary: Supports variety of daily activities/functions required with the servicing of existing charged off consumer loan products. Position includes working directly with Management on special projects, system conversions and is the Recovery Testing Coordinator. Ability to work in depth with various business areas to understand processes and procedures. In order for colleagues to meet eligibility requirements for this position they must have significant experience and proven performance supporting various functions within Default Servicing. Recovery Experience is preferred. Duties & Responsibilities: Handles assigned daily work queues that consist of collector requests. Late Fee waivers Payment adjustments Payment research Processes offset debit forms and issuing offset letters Processes incoming and outgoing mail Handles email requests Works out of multiple department e-mail boxes...

Description Summary: The CRE Loan Closing Specialist Sr. is responsible for initiating and driving the loan closing process, and for the integrity of the loan closing, due diligence, and documentation while managing and expediting complex and concurrent processes and organizing all necessary documentation to finalize complex Commercial Real Estate loan transactions. The CRE Loan Closing Specialist Sr. ensures accuracy, compliance with regulations, and coordinates activities, decisions, and communications with various parties involved, such as lenders, borrowers, legal teams and other third parties.  This position involves meticulous attention to detail and a thorough understanding of Commercial Real Estate loan terms including legal concepts, collateral acceptability, and final closing conditions. Expertise in review and interpretation of deal structures and legal documentation along with working through “gray...

Description The SBA Eligibility team is looking for an SBA Eligibility Review Officer II. Duties & Responsibilities: Review and structure complex SBA & USDA guaranteed business loan applications of all sizes for program eligibility and compliance, assuring that agency guarantee can be enforced. Understands the SBA & USDA standard operating procedures based on each loan approval. Interacts with SBA Product Specialists and internal SBA Operations colleagues to facilitate understanding of the SBA and USDA guaranteed loan programs as well as to understand the credit request, obtain necessary eligibility information, and communicate eligibility decision and reasoning. Clearly communicates eligibility requirements and loan statuses in weekly calls with the SBA Product & Client Specialist. Work directly with the SBA loan center when required to obtain proper SBA approval and documentation. Clearly...