111 customer service manager jobs found in Columbus

Description The Capital Markets Digital Product Senior Manager is responsible for the overall digital strategy and delivery of the technical roadmap. The Capital Markets business strategy beccomes a set of multiple strategic initiatives. Initiatives are broken down to defined EPICs and features and may manage a team of Digital Product Owners. This position collaborates with Capital Market business segment leaders and stakeholders accross the organizaton, including technology, operations and Legal, Risk and Compliance, to obtain approval on all features and participates in architecture reviews to ensure features are properly defined and approved for execution.   Duties and Responsibilities: Identify Capital Markets business challenges and opportunities for improvement using data analytics, as well as customer/colleague feedback and pain points. Understand Capital Markets complex processes and systems...

Description Job Description Summary The Digital Site Reliability Engineer (SRE) - GCP Cloud Adoption Engineer is responsible for facilitating the migration, adoption, and optimization of Google Cloud Platform (GCP) services within the organization. Job Description Summary: This role combines deep expertise in cloud technologies with a strong focus on reliability, scalability, and automation, ensuring that digital services are robust, efficient, and aligned with business objectives. The engineer will work cross-functionally with development, operations, and security teams to implement best practices and drive innovation in cloud infrastructure Duties and Responsibilities: Cloud Adoption Strategy: Collaborate with stakeholders to develop and execute strategies for adopting GCP services, including migration planning, architecture design, and implementation. Reliability Engineering:...

Description The Business Banking Underwriter IV - Practice Finance position is open to any location within the Huntington footprint. Duties & Responsibilities: Responsible for the evaluation and underwriting of Business Banking Healthcare/SBA/USDA loan applications to determine credit worthiness and compliance to Huntington lending and SBA/USDA policies. Reviews and analyzes all customer financial information to ensure sound credit decisions are made. Documents the detail and requirements of loan decisions, including conditions to close. Effectively communicates and acts as a liaison to internal customers to resolve business lending issues. Completes decisions in a timely manner. Maintains knowledge of Huntington lending policies, risk rating requirements and compliance standards. Provides coaching and guidance to bankers in the field regarding sound lending practices and...

If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This role will primarily support the Service Experience Enhancers Journey Experience team focused in the Life product space. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. Remote work arrangements will be considered for candidates located outside the Columbus area. #LI-MS2 Job Description Summary Do you want to be a member of a team that aspires to lead digital innovation in the insurance and financial services...

Description Summary: The Associate - Corporate, Specialty and Government Banking RM is responsible for supporting Senior Corporate Banking Relationship Managers in the building and servicing of a sound and profitable portfolio of commercial business relationships, satisfying and exceeding customer needs and expectations, and meeting credit and regulatory requirements, through the origination and structuring of Commercial loans.  The role also serves as a developmental position for future assignment as an Associate Director - Relationship Manager. Duties and Responsibilities: Assist Senior Corporate Banking Relationship Managers with their marketing efforts by researching clients and prospects. Create proposals and pitch materials for assigned Corporate Banking team(s). Develop and maintain financial models for a standard set of pitch templates.  Interact with OCR partners in the development of team call...

Description Summary: The Default Services Operations Specialist I provides "Simply the Best" customer service at all times. Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures. We're looking for a self-starter who wants to grow with us! Duties & Responsibilities: Handles assigned daily work queues that consist of collector requests. Late Fee waivers Repossession Forms Payment adjustments Payment research Processes delinquency extensions/Issues delinquency letters to specific states Processes incoming and outgoing mail Handles email requests Handles auto modification applications Refers escalated accounts to manager Performs other duties as assigned Basic Qualifications High School Diploma or GED required 1-3 years of work experience in a processing type function. Preferred...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Join Our Team as a Control Room Security Officer!   Are you a detail-oriented professional with excellent communication skills? We are looking for a dedicated Security Officer to join our Control Room team. This role is crucial in ensuring the safety and security of our assets, personnel, customers, and visitors. Part of your responsibilities will include monitoring over 300 cameras, dispatch security and maintenance personnel, and handle intercom communications.   The ideal candidate will...

Description Summary: With minimal guidance, and in accordance with HBI project methodology, provides leadership that promotes and supports the development, implementation, and completion of small to medium size projects. Projects are typically characterized as having low to medium visibility and risk. Works with business unit manager(s) and project sponsor to establish the project scope, deliverables, budget, and schedule. Manages projects on an on-going basis to identify risks, implement changes, monitor and communicate progress. Ensures team members are managed effectively and kept informed of all related issues. Ensures project deliverables meet customer needs. Coordinates and supports the bank segment referral activity with executive management team of Huntington Insurance as well as other assigned business segment goals by providing project management services. Provides project support, monitors and provides...

Description This role will be onsite at our Easton office in Columbus, OH or Toledo, Akron, Bowling Green and Detroit Office. Summary: The Employee Benefits Account Manager possess a working knowledge of employee benefits products and processes.  Exercises sound judgment, acting independently with a high degree of accuracy, providing account management support to  Account Executive and Consultant colleagues. Prioritizes effectively and respond in optimal time frames while working in a fast-paced environment.   Demonstrates teamwork in daily service activities with internal colleagues leading into optimal client retention. Duties & Responsibilities: Provide administrative support to Account Executive and Senior Account Management team. Assist in creating presentation materials, spreadsheet reviews. Execute day to day service transactions for clients to ensure retention within optimal time...

Description Summary: The Commercial Card/Payments Product Manager Senior has responsibility for the design, development, and marketing of new products and product enhancements as well as oversight of performance of existing product lines. Duties and Responsibilities: Assist with commercial card and integrated payables portfolio growth strategy development and execution. Overall responsibility for product performance and P&L to drive revenue and expense targets. Reviews and modifies existing products to maximize profitability and meet customer needs.  Oversees all tasks associated with new product development and works with business units to introduce and sell the product on an ongoing basis.  Collaborate and partner with key partners including Data & Analytics, Sales, Marketing, Servicing, Implementation, and Vendors to understand customer and colleague needs/pain points, and develop solutions to...

Description Summary: The Network Engineer 3's primary duty involves design work, specifically designing a tailored solution in order to meet a specific client request. Primary duties include overseeing daily data center operations, leading teams of SmartHands technicians while ensuring consistent execution of standards, procedures, and best practices. The role includes supervising facility operations such as power, cooling, cabling, and Colo assigned SmartHands services. Ensures rapid incident response, drives up time and SLA compliance, and leads change control, root cause analysis, and long-term corrective actions. Handle capacity planning by forecasting space, power, cooling, storage/network infrastructure.  Collaborating with facilities and engineering to support expansions or infrastructure upgrades. Acting as a senior customer liaison, manage escalations, project work, and communication. Additionally, oversee...

Description Job Description Summary The Treasury Management Service & Onboarding (S&O) Commercial Card Manager is responsible for leading a high-performing, client-facing team that delivers the full lifecycle of commercial card services, including implementation, onboarding, client training, servicing support, and operational maintenance. The role provides strategic oversight of all Commercial Card delivery processes, ensuring excellent client experiences, adherence to business and risk controls, scalability of operating practices, and alignment with enterprise priorities. The Commercial Card Manager partners closely with Sales, Product, and Risk to ensure pipeline visibility, capacity forecasting, execution readiness, and strong controls. This role is accountable for customer experience outcomes, training quality, operational SLAs, and overall team performance. The manager drives continuous improvement...

Description This role is remote due to travelling to different markets in the HNB footprint but must be filled in the Columbus, OH. Summary: The Regional Sales Manager (RSM) for Up Market Healthcare is responsible for leading and managing Business Development Officers (BDOs) focused on the Up Market segment, outside the bank’s footprint and dotted line responsibility for specialized RMs in Footprint. This role serves as a strategic leader, subject matter expert, and sales driver for the Up Market healthcare banking initiatives, ensuring alignment with national goals and performance metrics. Duties and Responsibilities: Lead and manage BDOs within the Up Market Healthcare vertical. Develop and execute business development and COI (Centers of Influence) strategies across markets. Own and drive the go-to-market strategy for Up Market Healthcare. Act as the subject matter expert for Specialized...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Addendum:   In addition to the core qualifications outlined in the job description, the ideal candidate will demonstrate deep, hands-on experience with large enterprise software suppliers and ecosystems, including: Large Enterprise Software Supplier Experience Direct responsibility for enterprise-scale software portfolios, including major platform and infrastructure providers (e.g., core business platforms, enterprise resource planning/financials, productivity suites, customer relationship management,...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role is responsible for leading and managing a highly technical operations team to ensure outstanding service for internal and external partners across both the Emerging Markets and Government/Institutional sectors. Key Responsibilities: Manage vendor relationships Identify process improvements Provide coaching and feedback Respond to service issues to maintain high client satisfaction Ideal Candidate: Experience with establishing and maintaining inbound payroll/census...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Are you a highly skilled Electrician? Join Nationwide today! Job Description Summary JOB SUMMARY: Team member responsible for facility maintenance services and operations including plumbing, carpentry, painting, plastering, electrical maintenance, HVAC maintenance and operations, housekeeping and landscape/grounds maintenance. Job Description REPORTING RELATIONSHIP:  Reports to Supervisor/Manager. JOB RESPONSIBILITIES:...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Are you a highly skilled Electrician? Join Nationwide today! Job Description Summary Providing a safe, comfortable and reliable work environment to cultivate innovation and growth is our priority. It takes a diverse set of skills, talents and abilities to operate and maintain Nationwide facilities with integrity and excellence. If you love providing outstanding customer service and take pride in contributing to an exceptional associate experience, we want to know more about you! As a Technical Specialist,...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Please Note: This position is open to working remotely in the United States. #LI-SJ1 Job Description Summary Are you a proven leader with strategic, creative and technical commercial product and underwriting skills? Do you have deep insights into the insurance industry and competition with the ability to translate those insights into strategic and technical underwriting practices and partner with Underwriting Leaders to implement the practices across...

Description Summary: The Insurance Surety Account Manager possesses a high degree of product line knowledge and technical expertise. It requires a thorough understanding of the financial reporting and general ledger structure, with experienced review of company Annual and Interim Financial Statements, Personal Financial Statements and WIP (Work in Progress) reports. Works with the producers to service new and existing clients and assist in providing underwriting information for bonding with surety companies. This includes but is not limited to interacting, negotiating, billing and issuing various surety bonds This position provides service to an assigned book of business with minimal producer or management involvement, prioritizes effectively and responds in designated time frames while working in a fast-paced environment, acts independently to service a designated book of business, as well as, as producer and...

Our Agency SeibertKeck Insurance Partners is on a mission to change the insurance buying experience. That starts by doing the right thing, every time. We protect the hard work of our middle market commercial, small business, and personal insurance clients, focusing on improving their risk profile and controlling cost. Behind every client stands 100+ years of history and the hard-working people of SeibertKeck Insurance Partners. Recognized by Insurance Business America as a Top Insurance Employer and Top Insurance Workplace as voted on by industry peers and agency associates. We have been identified as one of the Top 100 independent insurance agencies by Insurance Journal and a top Northeast Ohio agency by Crain’s Cleveland Business. Our agency was founded in Akron, OH in 1910 and has grown to over 160 employees across 19 locations in Ohio and Florida. Our competitive advantages include regional specialization, client education focusing on risk prevention not reaction,...