43 customer service specialist jobs found in Columbus

Description Job Summary The Treasury Management Customer Experience Specialist II within the Commercial Card team plays a pivotal client-facing role supporting commercial clients, sales partners, and technical contacts. This role owns end to end implementation, onboarding, technical training, and ongoing service for Commercial Card programs and integrated payments solutions.  The Specialist provides high level servicing and research support for Commercial Card and integrated payables products, prioritizes and resolves complex issues, and drives timely execution of project milestones through disciplined implementation management. Strong working knowledge of virtual cards, supplier payments, AP automation, and vendor portal configuration is essential. Key Responsibilities: Client Relationship Management : Build and maintain strong client relationships for Commercial Card and Integrated Payments solutions,...

Description The Treasury Management Service Specialist for Specialized Products has a pivotal role, providing direct support for clients, sales partners, and technical contacts working with specialized products including, but not limited to eBill Present & Pay, Integrated Receivables, and Print & Mail. This role involves ownership of product implementation tasks, establishing goals and milestones throughout specialized product implementations, and tracking progress. The specialist is responsible for servicing and research related to specialized products, identifying and prioritizing issue resolution, and ensuring adherence to timelines and achievement of milestones through a disciplined approach to implementation, service, research, and issue resolution. Key Responsibilities: Client Relationship Management: Develop and manage strong relationships with clients utilizing Huntington’s Specialized...

Description This role will be onsite at our Gateway office in Columbus, OH or an office location in: Covington, KY, Akron, OH, Flint, MI, or Detroit, MI. Summary: As a Consumer Direct Loan Originator, you're more than just a financial resource for our existing customers; you're their partner in creating a brighter future. Huntington has an extremely loyal customer base, a reputable standing in the community and far-reaching brand awareness. You'll be working in a fast-paced and exciting professional corporate environment selling Consumer Lending and Financial products while providing sound financial advice based on a full understanding of the needs of our customers. In addition, you'll work cooperatively with other channels throughout the organization as you sell or refer the full spectrum of banking products and services Huntington has to offer. We are looking for candidates with the natural ability to...

Description Summary:    The Payment Support Specialist is responsible for managing client relationships and supporting the end-to-end payment experience, including platform setup, client and payee training, and ongoing support.  This role serves as a key liaison between client and the Product team, ensuring client feedback, issues, and enhancement opportunities are effectively communicated and addressed.  Key responsibilities include managing tenant and case support, monitoring client activity and payment success metrics, providing invoicing, and billing support, and advocating for continuous improvements to the client experience.  This role also involves completing ad hoc reporting, supporting rebate reconciliation, and assisting with operational and product-related initiatives as needed.  Successful candidates will demonstrate critical thinking, problem-solving, attention to detail, analytical and strategic...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description The Direct Sales Agent Specialist (Direct Auto Insurance is an Allstate Business) is responsible for the profitable growth and attainment of business goals by driving new business sales and understanding customers’ needs to build rapport and trust. This position drives sales and builds and retains their book of business within the market / retail location. This position is responsible for attracting and generating new customers and cross-selling existing customers, in support of our product offerings including but not limited to Auto, Life, Auto Club, and Roadside Assistance. This role sells to walk-in...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree or related experience. 5+ years of related experience or an additional 4 years of related work experience may be considered Dev lead experience, Small...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree 5+ years of related experience or an additional 4 years of related work experience may be considered. Experience in working on projects that involve...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree 5+ years of related experience or an additional 4 years of related work experience may be considered Python, AWS and or GCP, RESTful API....

Description This role will be onsite at our Easton office in Columbus, OH Small Business Lending Consultants ensure a Category of One experience for all customers in providing lending solutions and taking business loan applications for Community Lending customers up to 5MM Revenue,500M Loan Amount, and 1MM Aggregate Exposure, generally. Summary: Small Business Lending Consultants ensure a Category of One experience for all customers in taking business loan applications for Community Lending customers up to 5MM Revenue, 500M Loan Amount, and 1MM Aggregate Exposure, generally. · Communicates with customer, branch partner, underwriter to submit application and obtain credit decision. · Fields new opportunities via internal, inbound phone calls · Leverages Elite Digital Lobby technology to communicate and transfer documents to and from customer. · Partners with and supports Branch colleagues and business...

Description This role will be onsite at our Easton office in Columbus, OH Small Business Lending Consultants ensure a Category of One experience for all customers in providing lending solutions and taking business loan applications for Community Lending customers up to 5MM Revenue,500M Loan Amount, and 1MM Aggregate Exposure, generally. Summary: Small Business Lending Consultants ensure a Category of One experience for all customers in taking business loan applications for Community Lending customers up to 5MM Revenue, 500M Loan Amount, and 1MM Aggregate Exposure, generally. · Communicates with customer, branch partner, underwriter to submit application and obtain credit decision. · Fields new opportunities via internal, inbound phone calls · Leverages Elite Digital Lobby technology to communicate and transfer documents to and from customer. · Partners with and supports Branch colleagues and business...

Description Summary: The Default Services Operations Specialist I provides "Simply the Best" customer service at all times. Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures. We're looking for a self-starter who wants to grow with us! Duties & Responsibilities: Handles assigned daily work queues that consist of collector requests. Late Fee waivers Repossession Forms Payment adjustments Payment research Processes delinquency extensions/Issues delinquency letters to specific states Processes incoming and outgoing mail Handles email requests Handles auto modification applications Refers escalated accounts to manager Performs other duties as assigned Basic Qualifications High School Diploma or GED required 1-3 years of work experience in a processing type function. Preferred...

Description Summary: The IS Technical Specialist provides advanced technical and consultative support across the most complex application and system environments. Working under general direction, this role is responsible for designing and updating procedures to resolve sophisticated application challenges, taking into account system capabilities, performance constraints, and desired outcomes. Responsibilities include coding and scripting, testing, debugging, documentation, and ongoing maintenance of applications. The specialist is expected to operate at an expert level across all phases of application engineering. This position requires a hybrid skill set in both Mainframe and REST API development. The ideal candidate will have experience with Mainframe technologies as well as Java and Swagger for API services. While proficiency in both domains is uncommon, candidates with deep expertise in either Mainframe...

Description Summary: The Private Bank Service Specialist II is responsible for the day-to-day activities and interaction between the client and Huntington Bank in terms of establishment of documentation, maintenance, and servicing of the relationship.  Partners with one or more Wealth Advisors to support the sales process and deliver exceptional service to high-net worth clients. The Service Specialist II is also responsible for maintaining a detailed level of knowledge of products and services to provide Service Excellence for our clients.  The Service Specialist II will maintain focus and awareness of identifying, assessing, and managing risk and adhering to policies and procedures.  Service coverage for multiple practices (Private Banking, Trust, & Investment Management). Duties & Responsibilities: Responsible for the day-to-day activities and interaction between the client and Huntington in terms...

Description Detailed Description Support the IT Branch and Contact Center Technology teams, in the analysis and interpretation complex data from various sources, including Snowflake for data warehousing and analytics. Design, implement and operate comprehensive data warehouse systems using AWS and Athena to balance optimization of data access with batch loading and resource utilization factors to support analytical needs. Extract structured and unstructured data from multiple sources (Relational /Non-relational/No-SQL database) to construct complex analyses. Map data between source systems, data warehouses, and data marts. Create data models and business requirement documents. Verify the structure, accuracy, or quality of warehouse data. Develop and maintain interactive dashboards and reports using Tableau for data visualization. Perform continuous process improvement and analysis in current technical environment....

Description Summary: The Consumer Direct Loan Specialist performs outbound sales calls to explore customers' financial needs with a focus on building and broadening existing customer or business relationships using multiple Huntington products. Duties & Responsibilities: Explains the features and benefits of alternate financial solutions and makes sales referrals to specialized areas. Makes sales referrals to specialized areas, e.g., Insurance and Mortgage, using available tools and technology. Demonstrates initiative, discipline and ability to consistently meet specific efficiency targets and production goals. Maintains up to date knowledge of products, services, technology and regulations.   Complies fully with quality and risk standards.   May take on short-term inbound call support or additional outbound calling projects as needed. Adheres to a disciplined approach to making Outbound calls...

Description Summary: Our team directly support analytics activation for the bank. Applications we support continue to significantly contribute to bank's top line. We use cloud native application practices and modern data approaches to deliver performant software used by all channels. We are looking for a strong back-end developer with cloud engineering background or certifications and a keen interest to learn new technologies/AI to join our team. Basic Qualifications: Bachelor's Degree. 7+ years of development experience using Java, building API enabled apps and event driven architecture. Ability to write SQL queries and stored procedures, knowledge of using databases including Oracle, Snowflake. 2+ years of production support, infrastructure engineering or administration experience. Experience with or good working knowledge of DevSecOps; Kubernetes or other container-based technologies...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Are you a highly skilled Electrician? Join Nationwide today! Job Description Summary Providing a safe, comfortable and reliable work environment to cultivate innovation and growth is our priority. It takes a diverse set of skills, talents and abilities to operate and maintain Nationwide facilities with integrity and excellence. If you love providing outstanding customer service and take pride in contributing to an exceptional associate experience, we want to know more about you! As a Technical Specialist,...

Description Summary: The Commercial Loan Services Specialist 2 responsibilities may include, but are not limited to, processing payments and advances, initiating wire transfers, balancing loans in line with participated banks or other entities, processing and resolving complex research transactions, reviewing and as needed, correcting loans for financial and collateral data, lien perfection and monitoring and processing of various suspect and maintenance reports. Duties & Responsibilities: Monitor suspect, maintenance reports, and CLS general ledgers daily for resolution. Ensure outages are corrected within provided Service Level Agreements Process incoming and outgoing wire transactions. Process financial transactions and balance batches of work. Receive and interpret loan documentation which may include advice from a participant bank or other agency. Maintain acceptable quality...

Description Summary: The Sales and Service Specialist Senior is responsible for the design, development and marketing of growth initiatives for one or more business lines. Develops and implements sales strategies, marketing campaigns and sales aids, to maximize profitability, meet customer needs and improve the delivery effectiveness of the assigned Huntington Insurance business line. Duties and Responsibilities: Works with business units, including region management, to implement initiatives. Evaluates strategy effectiveness and recommends changes in overall direction. May be responsible for supervising less experienced incumbents. Basic Qualifications: Bachelor's Degree Series 6 and/or 7 required 5 years Financial Services Project Experience Preferred Qualifications: Experience with Life, Long-term Care, and/or Disability Advanced proficiency with Microsoft Office...

Description Job Description Summary The Treasury Management Service & Onboarding (S&O) Commercial Card Manager is responsible for leading a high-performing, client-facing team that delivers the full lifecycle of commercial card services, including implementation, onboarding, client training, servicing support, and operational maintenance. The role provides strategic oversight of all Commercial Card delivery processes, ensuring excellent client experiences, adherence to business and risk controls, scalability of operating practices, and alignment with enterprise priorities. The Commercial Card Manager partners closely with Sales, Product, and Risk to ensure pipeline visibility, capacity forecasting, execution readiness, and strong controls. This role is accountable for customer experience outcomes, training quality, operational SLAs, and overall team performance. The manager drives continuous improvement...