25 customer service specialist jobs found in Columbus, OH

Description The Treasury Management Service Specialist for Specialized Products has a pivotal role, providing direct support for clients, sales partners, and technical contacts working with specialized products including, but not limited to eBill Present & Pay, Integrated Receivables, and Print & Mail. This role involves ownership of product implementation tasks, establishing goals and milestones throughout specialized product implementations, and tracking progress. The specialist is responsible for servicing and research related to specialized products, identifying and prioritizing issue resolution, and ensuring adherence to timelines and achievement of milestones through a disciplined approach to implementation, service, research, and issue resolution. Key Responsibilities: Client Relationship Management: Develop and manage strong relationships with clients utilizing Huntington’s Specialized...

Description This position is available to be filled at any Huntington Corporate office location Summary: The Participations Loan Servicing team is responsible for servicing Syndicated Loans in which Huntington is a participant. This fast-paced, high-volume team handles payments, advances, loan balancing, complex research transactions, and ongoing monitoring of financial and maintenance reports This position is part of the Financial Maintenance team within the Commercial Loan Services group, supporting the bank’s Commercial Participated Loan portfolio. Responsibilities include processing payments and advances, initiating wire transfers, balancing loan activity with Agent banks, and collaborating with Participant Banks and internal business partners. • Independently manage an assigned portfolio of high-dollar Participated and Syndicated loans per executed credit agreements. • Support loans where...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree or related experience. 5+ years of related experience or an additional 4 years of related work experience may be considered Dev lead experience, Small...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree 5+ years of related experience or an additional 4 years of related work experience may be considered. Experience in working on projects that involve...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree 5+ years of related experience or an additional 4 years of related work experience may be considered in lieu of the Bachelor's Degree Preferred...

Description The SBA Eligibility team is looking for an SBA Eligibility Review Officer II. Duties & Responsibilities: Review and structure complex SBA & USDA guaranteed business loan applications of all sizes for program eligibility and compliance, assuring that agency guarantee can be enforced. Understands the SBA & USDA standard operating procedures based on each loan approval. Interacts with SBA Product Specialists and internal SBA Operations colleagues to facilitate understanding of the SBA and USDA guaranteed loan programs as well as to understand the credit request, obtain necessary eligibility information, and communicate eligibility decision and reasoning. Clearly communicates eligibility requirements and loan statuses in weekly calls with the SBA Product & Client Specialist. Work directly with the SBA loan center when required to obtain proper SBA approval and documentation. Clearly...

Description This role will be onsite at our Gateway office in Columbus, OH or an office location in: Covington, KY, Akron, OH, Flint, MI, or Detroit, MI. Summary: As a Consumer Direct Loan Originator, you're more than just a financial resource for our existing customers; you're their partner in creating a brighter future. Huntington has an extremely loyal customer base, a reputable standing in the community and far-reaching brand awareness. You'll be working in a fast-paced and exciting professional corporate environment selling Consumer Lending and Financial products while providing sound financial advice based on a full understanding of the needs of our customers. In addition, you'll work cooperatively with other channels throughout the organization as you sell or refer the full spectrum of banking products and services Huntington has to offer. We are looking for candidates with the natural ability to...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description The Direct Sales Agent Specialist (Direct Auto Insurance is an Allstate Business) is responsible for the profitable growth and attainment of business goals by driving new business sales and understanding customers’ needs to build rapport and trust. This position drives sales and builds and retains their book of business within the market / retail location. This position is responsible for attracting and generating new customers and cross-selling existing customers, in support of our product offerings including but not limited to Auto, Life, Auto Club, and Roadside Assistance. This role sells to walk-in...

Description This role will be onsite at our Easton office in Columbus, OH Small Business Lending Consultants ensure a Category of One experience for all customers in providing lending solutions and taking business loan applications for Community Lending customers up to 5MM Revenue,500M Loan Amount, and 1MM Aggregate Exposure, generally. Summary: Small Business Lending Consultants ensure a Category of One experience for all customers in taking business loan applications for Community Lending customers up to 5MM Revenue, 500M Loan Amount, and 1MM Aggregate Exposure, generally. · Communicates with customer, branch partner, underwriter to submit application and obtain credit decision. · Fields new opportunities via internal, inbound phone calls · Leverages Elite Digital Lobby technology to communicate and transfer documents to and from customer. · Partners with and supports Branch colleagues and business...

Description This role will be onsite at our Easton office in Columbus, OH Small Business Lending Consultants ensure a Category of One experience for all customers in providing lending solutions and taking business loan applications for Community Lending customers up to 5MM Revenue,500M Loan Amount, and 1MM Aggregate Exposure, generally. Summary: Small Business Lending Consultants ensure a Category of One experience for all customers in taking business loan applications for Community Lending customers up to 5MM Revenue, 500M Loan Amount, and 1MM Aggregate Exposure, generally. · Communicates with customer, branch partner, underwriter to submit application and obtain credit decision. · Fields new opportunities via internal, inbound phone calls · Leverages Elite Digital Lobby technology to communicate and transfer documents to and from customer. · Partners with and supports Branch colleagues and business...

Description Summary: The Default Services Operations Specialist I provides "Simply the Best" customer service at all times. Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures. We're looking for a self-starter who wants to grow with us! Duties & Responsibilities: Handles assigned daily work queues that consist of collector requests. Late Fee waivers Repossession Forms Payment adjustments Payment research Processes delinquency extensions/Issues delinquency letters to specific states Processes incoming and outgoing mail Handles email requests Handles auto modification applications Refers escalated accounts to manager Performs other duties as assigned Basic Qualifications High School Diploma or GED required 1-3 years of work experience in a processing type function. Preferred...

Description Detailed Description Support the IT Branch and Contact Center Technology teams, in the analysis and interpretation complex data from various sources, including Snowflake for data warehousing and analytics. Design, implement and operate comprehensive data warehouse systems using AWS and Athena to balance optimization of data access with batch loading and resource utilization factors to support analytical needs. Extract structured and unstructured data from multiple sources (Relational /Non-relational/No-SQL database) to construct complex analyses. Map data between source systems, data warehouses, and data marts. Create data models and business requirement documents. Verify the structure, accuracy, or quality of warehouse data. Develop and maintain interactive dashboards and reports using Tableau for data visualization. Perform continuous process improvement and analysis in current technical environment....

Description Summary: The Consumer Direct Loan Specialist performs outbound sales calls to explore customers' financial needs with a focus on building and broadening existing customer or business relationships using multiple Huntington products. Duties & Responsibilities: Explains the features and benefits of alternate financial solutions and makes sales referrals to specialized areas. Makes sales referrals to specialized areas, e.g., Insurance and Mortgage, using available tools and technology. Demonstrates initiative, discipline and ability to consistently meet specific efficiency targets and production goals. Maintains up to date knowledge of products, services, technology and regulations.   Complies fully with quality and risk standards.   May take on short-term inbound call support or additional outbound calling projects as needed. Adheres to a disciplined approach to making Outbound calls...

Description Summary: Our team directly support analytics activation for the bank. Applications we support continue to significantly contribute to bank's top line. We use cloud native application practices and modern data approaches to deliver performant software used by all channels. We are looking for a strong back-end developer with cloud engineering background or certifications and a keen interest to learn new technologies/AI to join our team. Basic Qualifications: Bachelor's Degree. 7+ years of development experience using Java, building API enabled apps and event driven architecture. Ability to write SQL queries and stored procedures, knowledge of using databases including Oracle, Snowflake. 2+ years of production support, infrastructure engineering or administration experience. Experience with or good working knowledge of DevSecOps; Kubernetes or other container-based technologies...

Description Summary: The Commercial Loan Services Specialist 2 responsibilities may include, but are not limited to, processing payments and advances, initiating wire transfers, balancing loans in line with participated banks or other entities, processing and resolving complex research transactions, reviewing and as needed, correcting loans for financial and collateral data, lien perfection and monitoring and processing of various suspect and maintenance reports. Duties & Responsibilities: Monitor suspect, maintenance reports, and CLS general ledgers daily for resolution. Ensure outages are corrected within provided Service Level Agreements Process incoming and outgoing wire transactions. Process financial transactions and balance batches of work. Receive and interpret loan documentation which may include advice from a participant bank or other agency. Maintain acceptable quality...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role will be required to work a hybrid in-office schedule 2-3 days per week out of our downtown Columbus, OH location. This is an F4 band role. #LI-COLE Job Description Summary We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, analytical aptitude, and collaboration. If you thrive in a busy, engaging work environment, we want to know more about you! As a Specialist, you’ll work to analyze, design, implement, and...

Description The Incident Management team is responsible for overseeing the mitigation of impacting incidents as quickly as possible with the goal of minimizing impact to customers and colleagues. The IT Support Specialist is responsible for facilitation of technology incidents, coordinating/running a bridge call, proactive monitoring of production environments and engaging resources needed to support Huntington colleagues and customers. Schedule: Sunday – Tuesday 7:00am – 7:30pm & Wed 7:00am – 1:30pm This role will be onsite at our Gateway office in Columbus, OH Responsibilities: Monitor technology dashboards and event consoles in order to identify issues that require attention Proactively escalate impacting events, establish and chair bridge calls, engage resolvers, and coordinate the resolution Timeline the events that occur during the entire incident and document them in the ticket Review of L1...

As a team member in Finance at Nationwide, a Fortune 100 company with nearly $70 billion in annual sales, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a unique and high-impact opportunity to be at the forefront of innovation within our Property & Casualty Controllership team. The role is deeply embedded in our new Specialty Finance business—an area where Nationwide is breaking new ground by introducing products we've never written before. As the accounting and Controllership lead for Specialty Finance reinsurance, you will serve as the end‑to‑end expert for technical accounting, reporting, and control environment design. You will apply and interpret GAAP and statutory guidance across specialized, complex reinsurance and financing...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role will work a hybrid schedule coming into the Columbus, OH office 2 days (Mon. & Tues.) per week. This role is in Document Solutions, within Technology Enterprise Solutions (TES). The ideal candidate is an experienced requirements and business analysis leader who excels at translating business strategy into clear, actionable solution requirements. They have proven experience owning the end-to-end requirements lifecycle, from concept through implementation, and are skilled at facilitating and...

As a team member in Finance at Nationwide, a Fortune 100 company with nearly $70 billion in annual sales, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Actuarial Technical Specialist We're seeking a passionate and skilled Actuarial Technical Specialist to join our dynamic team. This role offers the opportunity to make a significant impact by leading product implementations and contributing to the development of innovative solutions. Core Responsibilities: Test and validate key values, ensuring seamless integration with our life insurance support systems. Collaborate with cross-functional teams to enhance our admin and illustration systems. Manage the flow of life support, including run support rate changes and repricing. Implement...