78 customer service team lead jobs found in Columbus, OH

Description Summary: The Sr AI & Product Transformation Manager is responsible for leading Huntington’s transition to a scalable product-based operating model while defining how artificial intelligence is embedded across the bank to accelerate growth, improve client outcomes, and increase operational efficiency.  While anchored in Technology, this role partners with business, product, and functional leaders to establish consistent standards, governance, prioritization, and value realization practices that align Technology execution to business and customer outcomes. Duties and Responsibilities: Lead, coach, and develop a high-performing transformation team responsible for strategy, design, execution, and enterprise adoption. Lead the product transformation strategy, for assigned product(s), shifting Technology from initiative-based delivery to a scalable product-based operating model.  Establish...

Description Job Description Summary   The Compliance Section Manager Sr. – Digital is a senior individual contributor providing second line advisory and execution support across Digital/Mobile Banking. This hands-on role delivers compliance analysis, risk assessments, and practical guidance in a fast-paced environment while partnering closely with business and risk stakeholders. The role requires demonstrated working knowledge of digital compliance regulations, as well as other technical regulatory requirements, to effectively support the business and compliance objectives. The role requires the ability to independently manage complex assignments with limited oversight and partner with subject matter experts on specialized or highly complex matters. This position reports to the Consumer Finance, Digital & Marketing Compliance Group Manager.   Duties & Responsibilities   Compliance Advisory...

Description Duties and Responsibilities:    Owns the Branch Business Academy curriculum, learning journey, facilitator materials, participant resources, role-play activities, assessments, and certification tools   Keeps academy content current and relevant by incorporating changes to Huntington products, processes, policies, systems, sales practices, and strategic priorities   Uses participant, field, leadership, and partner feedback to continuously improve the program and strengthen learning outcomes   Maintains clear content governance, version control, and readiness standards for each academy cohort   Serves as the lead facilitator for Branch Business Academy sessions delivered throughout the Huntington footprint   Creates an engaging, inclusive, and application-focused learning environment using discussion, practice, role-play, case studies, and customer scenarios   Administers...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Job Description Location Details: This is an on-site opportunity located in our Lockport IL location   Position Schedule / Shift: Schedule will consist of hours worked· Monday - Friday, 8:30AM - 5:30PM with rotational hours on Saturday of 9:00AM - 1:00PM. Hours worked on Saturday will equal time off during the week in addition to Sunday. Position Summary Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth. Key Responsibilities Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products,...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We are seeking an experienced technology leader to support the strategy, delivery, and continuous evolution of Nationwide's Office of the Chief Legal Officer (OCLO) technology portfolio. OCLO provides legal, regulatory, compliance, ethics, governance, and risk management support across Nationwide, and this role enables those functions through secure, reliable, innovative, and business-aligned technology solutions. The position oversees a portfolio of 46 applications (34 SaaS and 12 COTS solutions) that...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree 5+ years of related experience or an additional 4 years of related work experience may be considered in lieu of the Bachelor's Degree Preferred...

Description This position is an onsite position and available to be filled at any Huntington Corporate office location (see location options on posting). Summary: The Oracle Database Engineer troubleshoots problems that involve trade-offs between budget, schedule and quality/performance of the service. They articulate the business value and impact of technical and non-technical information and understand when to escalate issues. They provide effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue. Duties and Responsibilities: Own and deliver automation and scripting of Oracle database activities and admin projects. Ensure the optimal performance and high availability of database systems and services while meeting or exceeding our Service Level Objectives. Work with multiple technology teams and facilitate collaboration across...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Lead the development of technical content, training programs, and outreach initiatives. Coach engineers and teams on modern engineering practices. Drive engineer community engagement, events, and advocacy programs. Partner with product teams to influence roadmap and prioritization of engineer needs based upon engineer feedback. Assess and evolve engineer education, content, and outreach strategies. Lead AI enablement through technical content, coaching, demonstrations, and community programs that promote responsible adoption of approved AI capabilities. Translate engineering feedback and adoption barriers into recommendations that improve AI tools, practices, learning experiences, and product roadmaps. Lead workshops, webinars, and internal...

Description Summary: The QA Testing Analyst - Senior is responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary, works on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Duties and Responsibilities: Collaborate with the Business Systems Analysts and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable. Actively participate in the review of architectural and technical design specifications. Develop, document and maintain the test data, data validation, end to end testing flows. Conducts testing using HNB manual and/or automated test...

Description Job Summary: As a Treasury Management Advisor III - International, you will play a pivotal role in driving the growth and success of our treasury management business at Huntington Bank. You will deliver sophisticated treasury solutions tailored to complex business needs and take full ownership of the sales cycle for cash management, liquidity, card, and merchant services deals. This includes the full sales cycle, from initial prospecting and consultative discovery through proposal, negotiation, and implementation. In this role, you will act as a trusted advisor to both clients and prospects, providing insightful guidance and strategic advice on treasury management practices. Your ability to understand and anticipate the unique requirements of each client will be crucial in delivering value-added solutions that enhance their financial operations. Duties & Responsibilities...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   This is a relationship driven sales role with long-term income potential through commission.  We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business $2,500 New Agent Ramp-up Incentive This supports your transition by providing additional income as you develop your pipeline and build a strong foundation for long-term success If you enjoy helping people, building relationships, and earning more through performance, we’ll provide the training, tools, and support to help you succeed Success in this role comes from: Consistent outreach Proactive engagement with prospective clients Strong follow-up Community networking Building trust with clients Location Details: This position will be on-site located at our Lockport, IL branch.  Position Schedule /...

Description Summary: The Business Card Product Director has leadership responsibility for business card portfolio management including analytical evaluation, strategy development, program execution, and profit optimization. Duties & Responsibilities: Leadership & Strategy Development: ​Lead the business credit card business, including the design and execution of product strategies to drive growth and profitability. Develop long-term strategic plans and set business targets, budgets, and KPIs for the portfolio and ensure that they are achieved. Align strategy and product roadmap with senior leadership with company-wide goals. Product Development & Innovation: Oversee the development of new and innovative business credit card and expense management products, features, and benefits to meet evolving customer needs and drive profitability. Drive innovative solutions by researching...

Description Summary: The Insurance Sales and Relationship Manager- Property & Casualty Small Commercial is expected to lead a team of Dedicated Insurance Sales Executive in Small Commercial Property & Casualty Insurance Line of Business in addition to managing their own pipeline, new business development and supporting the relationship management of their referral segments.  Their compensation is a base salary, plus first year new business incentive and an annual bonus. Duties and Responsibilities as Manager: Responsible for training and developing producers in conjunction with corporate product and sales training program.  Direct and monitors producer sales plans, goals, and activities. Manages producers to properly record required sales activity information in the agency management system.  Actively supports and monitors activities with bank partners & referrals of more complex opportunities...

Description Summary: Working under direct supervision, the Commercial Portfolio Manager is responsible for managing assigned portfolio(s) and providing support to NST Portfolio Management Team Lead, Regional Credit Officer and Relationship Manager team (RM’s) in the areas of credit underwriting, portfolio management, compliance, and monitoring of new and existing loans and customer relationships within the portfolio. Duties and Responsibilities: Assist with portfolio reporting, exposure tracking, trend analysis, and management information reporting. Support reviews of settlement activity, account performance, concentration risk, and portfolio quality metrics. Participate in portfolio reviews and special credit projects designed to enhance risk identification and monitoring capabilities. Assist in the collection, organization, and analysis of financial and operational information required to support...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Position Summary: The Mission Critical Project Coordinator is responsible for overseeing the daily operations, maintenance, and reliability of critical infrastructure systems in the facility. This role leads a team of technicians and contractors in maintaining uninterrupted operation of electrical, mechanical, HVAC, network cabling and backup power systems that support 24/7 mission-critical operations. This position ensures all maintenance activities are performed safely, efficiently, and in compliance with...

Description Summary: The Consumer Card Product Director has responsibility for P&L of the credit card portfolio management including strategy development, program execution, and profit optimization. Duties & Responsibilities: P&L responsibility for the Credit Card portfolio. Responsible for analysis of the credit card portfolio and identifying trends, risks, and opportunities to drive profitable growth. Reviews and modifies existing credit card product features and benefits to maximize profitability and meet customer needs. Works closely with Marketing to ensure effective communication of credit card product to customers and to improve portfolio metrics. Oversees all tasks associated with new program development working closely with key business partners (i.e. Marketing, Sales Ops, Phone Bank, Risk, Legal, Compliance, etc.) to introduce and sell the program on an ongoing basis.  Evaluates...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...

Description Summary: Working closely with the Regional Presidents & Managers/Leaders throughout the Consumer and Regional Bank Organization, this individual will be responsible for leading strategic projects, developing sales & training resources, leading field communication efforts & ensuring consistent field execution of our Specialty Banking Foreign Subsidiary strategy throughout the bank in footprint. This leader will create, lead and implement Foreign Subsidiary COI strategy for business bankers along with provide education and awareness around Specialty Banking across all CRB in footprint. Duties and Responsibilities: Responsible for partnership with Consumer and Regional Banking (CRB) leadership nationwide to execute on Specialty Banking Foreign Subsidiary strategy throughout all channels. Provide education around COIs in the Foreign Subsidiary world to Business Bankers and how to...

Description Summary: Huntington’s internship programs provide emerging talent with meaningful, hands‑on experience aligned to their area of study. Over the course of the interns’ time at Huntington, they gain exposure to key business functions across all segments of the organization. An intern’s experience should be focused on professional growth, skill development, and practical application of academic learning. Interns participate in a structured series of development opportunities, including interactions with senior leadership and career pathing insights. The experience also includes immersion in Huntington’s award‑winning culture through community involvement and team‑based activities. Internships at Huntington are designed to help students build a strong foundation for future career success while contributing to meaningful business initiatives. Internship Opportunities at Huntington: Huntington offers...

Description Summary: Huntington’s internship programs provide emerging talent with meaningful, hands‑on experience aligned to their area of study. Over the course of the interns’ time at Huntington, they gain exposure to key business functions across all segments of the organization. An intern’s experience should be focused on professional growth, skill development, and practical application of academic learning. Interns participate in a structured series of development opportunities, including interactions with senior leadership and career pathing insights. The experience also includes immersion in Huntington’s award‑winning culture through community involvement and team‑based activities. Internships at Huntington are designed to help students build a strong foundation for future career success while contributing to meaningful business initiatives. Internship Opportunities at Huntington: Huntington offers...