131 customer support officer jobs found in Columbus

Description Summary : The SBA Eligibility Review Officer I is responsible for reviewing SBA & USDA guaranteed business loans to determine proper structure and ensure loan closes in accordance with SBA & USDA eligibility requirements. Duties & Responsibilities: Maintains an individual pipeline of work, with loans typically having customer exposure up to $1 million.  Appropriately assess eligibility of borrower(s), co-borrower(s), guarantor(s) assuring that, if needed, the SBA guarantee can be enforced. Interacts with the internal SBA Sales and Operations colleagues to facilitate understanding of the SBA and USDA guaranteed loan programs as well as to understand the credit request, obtain necessary eligibility information, and communicate eligibility decision and reasoning.  Reviews use of proceeds, orders SBA Number, prepares SBA Loan Authorization and other SBA forms and is responsible for...

If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. Are you passionate about driving meaningful customer experience transformations? We are looking for dynamic associates to champion our customers' voices. By leveraging data, insights, and storytelling, you will turn insights into action that drives value across all Nationwide businesses. Role Overview: Collaborate with cross-functional teams to gather customer feedback, research and competitive intel. Conduct data analysis to uncover trends and insights that can improve the customer experience. Support...

If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. Are you passionate about driving meaningful customer experience transformations? We are looking for dynamic associates to champion our customers' voices. By leveraging data, insights, and storytelling, you will turn insights into action that drives value across all Nationwide businesses. Role Overview: Collaborate with cross-functional teams to gather customer feedback, research and competitive intel. Conduct data analysis to uncover trends and insights that can improve the customer experience. Support...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Please Note: This position is open to working remotely in the United States. #LI-RR1 Job Description Summary Do you enjoy making an impact on the Claims and Customer Experience strategy of a Fortune 100 insurance company? Are you an expert in P&C Commercial and Excess & Surplus Claims? If you thrive in an environment where you can interface with executive leaders, associates, and industry partners to achieve financial goals, strategic vision and...

Description Summary: The SBA Eligibility Review Officer II is responsible for reviewing SBA & USDA guaranteed business loans to determine proper structure and ensure loan closes in accordance with SBA & USDA eligibility requirements. Duties & Responsibilities: Maintains an individual pipeline of work, with loans typically of moderate complexity and customer exposure up to $3 million.  Appropriately assess eligibility of borrower(s), co-borrower(s), guarantor(s) assuring that, if needed, the SBA guarantee can be enforced. Interacts with the internal SBA Sales and Operations colleagues to facilitate understanding of the SBA and USDA guaranteed loan programs as well as to understand the credit request, obtain necessary eligibility information, and communicate eligibility decision and reasoning.  Reviews use of proceeds, orders SBA Number, prepares SBA Loan Authorization and other SBA forms and is...

Description Summary: The Information Architect, Data Governance COE plays a critical role in designing and maintaining the enterprise information architecture essential for cataloging Huntington’s data for self-service understanding. This role defines and enforces standards for data modeling, taxonomy, and semantic structures to ensure consistency, interoperability, and clarity across the organization. The Information Architect partners closely with business and technology teams to develop and maintain the enterprise data domain model and ontologies that support governance frameworks to enable trusted data usage. Success in this role requires the ability to translate complex theoretical concepts into scalable, governed information structures that drive adoption of the data catalog and deliver measurable value to colleagues. Duties and Responsibilities: Lead the development and maintenance of the data...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree or related experience. 5+ years of related experience or an additional 4 years of related work experience may be considered Dev lead experience, Small...

Description Summary: With minimal guidance, and in accordance with HBI project methodology, provides leadership that promotes and supports the development, implementation, and completion of small to medium size projects. Projects are typically characterized as having low to medium visibility and risk. Works with business unit manager(s) and project sponsor to establish the project scope, deliverables, budget, and schedule. Manages projects on an on-going basis to identify risks, implement changes, monitor and communicate progress. Ensures team members are managed effectively and kept informed of all related issues. Ensures project deliverables meet customer needs. Coordinates and supports the bank segment referral activity with executive management team of Huntington Insurance as well as other assigned business segment goals by providing project management services. Provides project support, monitors and provides...

Description This role will be onsite at our Easton office in Columbus, OH or Toledo, Akron, Bowling Green and Detroit Office. Summary: The Employee Benefits Account Manager possess a working knowledge of employee benefits products and processes.  Exercises sound judgment, acting independently with a high degree of accuracy, providing account management support to  Account Executive and Consultant colleagues. Prioritizes effectively and respond in optimal time frames while working in a fast-paced environment.   Demonstrates teamwork in daily service activities with internal colleagues leading into optimal client retention. Duties & Responsibilities: Provide administrative support to Account Executive and Senior Account Management team. Assist in creating presentation materials, spreadsheet reviews. Execute day to day service transactions for clients to ensure retention within optimal time...

Description The Huntington Commercial Product Team is responsible for liquidity product offerings, pricing, and supporting analytics, managing a full suite of on- and off-balance sheet products for clients’ daily, excess, and special-use cash. The Product Manager - Senior will help drive aspects of development, execution, adoption, and commercialization for assigned Liquidity products for bank clients and prospects.  The focus of this role will be to support commercial sweep products, including investment sweeps, zero balance accounts and auto credit sweeps, primarily focused on the needs of Regional Banking Business customers. This role will report to the Sweeps Platform Director and will liaise across many other areas such as Treasury Management product, Regional Banking and Commercial sales and relationship management, technology, and risk. The individual will recommend, develop, and implement plans to improve...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree 5+ years of related experience or an additional 4 years of related work experience may be considered. Experience in working on projects that involve...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree 5+ years of related experience or an additional 4 years of related work experience may be considered in lieu of the Bachelor's Degree Preferred...

Description Summary: The Senior Project Manager leverages Huntington project methodology, provides leadership that promotes and supports development, implementation and completion of medium to large size projects. These projects are typically characterized as having high visibility and risk, involve multiple business units and impact multiple software applications.  Duties and Responsibilities: This senior level position would manage the most complex and highest visibility projects, and would typically require proven, senior-level project management skills.  Works with business unit manager(s) and project sponsor to establish the project scope, deliverables, budget and schedule.  Supports the IT team's assigned business segment goals by providing project management services.  Assembles project team and manages the project on-going, identifying risks, implementing changes, monitoring and communicating...

If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This role will serve as the product owner for the Governance and AI Gateway domains of the Enterprise Digital Platform (EDP).  The role will play a crucial role in building and managing new integration digital product governance processes, as well as working with the extended product team to drive automation.  As new integration types are added to EDP such as event streams, data sharing, and AI-based integrations, this role will create and manage the backlog of governance features to ensure high quality of digital products in the...

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Nationwide is seeking a strategic, creative, and insight‑driven Marketing Management Consultant to lead omnichannel go‑to‑market efforts within our Personal Lines Marketing—Offerings Promotion team.   In this role, you’ll shape how our insurance and protection solutions show up in the market by driving adoption, engagement, and long‑term loyalty through compelling storytelling, promotional packaging, and a clear articulation of our value proposition.   You will collaborate closely across Product, Insights, PR, Distribution, and Experience to ensure every major launch is grounded in what our audiences truly need. Your work will influence how we...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. Nationwide is looking for a Consultant, Software Engineer Tech Lead with 𝗱𝗲𝗲𝗽 𝗚𝘂𝗶𝗱𝗲𝘄𝗶𝗿𝗲 𝗣𝗼𝗹𝗶𝗰𝘆𝗖𝗲𝗻𝘁𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 to join our Underwriting teams and help advance our enterprise goal of becoming a world-class underwriting company. 𝗧𝗵𝗶𝘀 𝗵𝘆𝗯𝗿𝗶𝗱 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗯𝗮𝘀𝗲𝗱 𝗶𝗻 𝗖𝗼𝗹𝘂𝗺𝗯𝘂𝘀, 𝗢𝗵𝗶𝗼, (or remote for the right candidate) and blends hands-on engineering, integration work, and...

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. If you are passionate about building brands that lead the market through bold ideas, differentiated offerings, and memorable experiences, this role is for you. As Consultant Offerings and Insights , you will be a senior leader within the Marketing organization accountable for translating our brand strategy into new, growth-driving customer experiences, products, and go-to-market platforms. You will combine deep brand-building expertise with consumer insight, design thinking, and test-and-learn rigor to create breakthrough propositions that strengthen brand equity and fuel profitable growth across Personal Lines and other priority businesses. You will...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Join a high-impact team driving data-driven underwriting and claims excellence across our Commercial, Excess, Surplus, and Specialty lines. The Advanced Analytics and Risk Selection Team delivers intelligent, actionable analytics, AI, and risk selection solutions that power competitive advantage. Role Overview Be part of a team focused on uncovering insights from complex data to drive underwriting precision and risk selection excellence. This role demands...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Enjoy the vibrant energy of the Arena District, working in-office on a hybrid basis. This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location: Columbus: One Nationwide Plaza, Columbus OH, 43215  This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program. It is our intention to fill this role in Columbus, Ohio,  however, on occasion,...

Description Summary: Responsible for shaping and executing strategies to maintain and enhance the value of our portfolio, including managing a portfolio of highly valued accounts, aimed at ensuring their sustained engagement and profitability.  Additionally responsible for fostering client loyalty and growth through excellent operational support, service delivery, and product consultation ensuring client needs are met or exceeded. Duties and Responsibilities: Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability.  Engage regularly with assigned clients and become a trusted advisor to their business.  Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations. Ensure a strong understanding of your clients’ needs and products we offer, in order to...