03/27/2026
Job Description: Provide superior customer service handling inbound calls and live chats in a contact center environment. Assist policyholders and agents by providing timely, accurate, and responsive information for both auto and renters lines of business. Independently solve problems of varying scope and complexity. Identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth, and retention of business. Job Duties Effectively respond to requests from policyholders and agents regarding policy information, interpretation of policy billing and payments, and routine policy changes. Execute with accuracy - policy payments, policy endorsements, policy holder requested cancellations, reinstatements, and document requests. Employ sound judgement and comply with all internal procedures and practices when discussing policy-related issues. Perform limited underwriting review and processing on new and existing business. Independently solve...
Hallmark Financial
Dallas, TX, USA
Full Time
