07/09/2026
Departmental Summary Will leverage market feedback to serve as an internal subject matter expert for any projects and initiatives relating to agent self-service tools. Engage with agency partners to collect feedback and pain points regarding self-service tools. Assist with business readiness and support plans during self-service tool project and initiative implementations. Responsible for leading a team of Agent Support Specialists who are accountable for troubleshooting, triaging, and training on BCBSM’s Agent Self-Service tools. Oversee team to develop a proactive consultative partnership role with agencies and our sales team regarding tool support. Serve as the internal subject matter expert representing the voice of the agent with regard to the self-service tools to key stakeholders within the organization. Participate in multidivisional workgroups to support new and existing initiatives, serving as the SME and voice of the agent regarding...
AF Group
Detroit, MI
Full Time
