08/18/2026
Responsible for leading customer experience-focused projects and serving as a subject matter resource on cross-functional programs and initiatives that impact member interactions, perceptions, and outcomes. The Strategist evaluates business initiatives for potential member experience risks, develops recommendations and mitigation strategies, and partners with business areas to incorporate customer experience principles into project planning, design, implementation, and measurement. This role helps ensure the voice of the customer is represented in key decisions and that customer experience considerations are embedded consistently across initiatives that affect members. Develop, coordinate, and implement customer experience programs intended to improve member interactions and reduce avoidable friction across products, services, communications, and business processes. Create mitigation strategies to address identified experience risks, define intended outcomes, establish...
AF Group
Detroit, MI
Full Time
