10/14/2026
Department Summary This position is dedicated to the State of Michigan account. The analyst responsibilities will include: Respond timely to membership and claim related escalations from customer for Blue Cross or BCN members Investigate and resolve membership discrepancies Investigate and resolve COB inquiries Investigate and resolve Medicare eligibility inquiries Assist with presenting at Benefit Open Enrollment and retiree meetings Demonstrated ability to function as an engaged and positive ambassador of BCBSM/BCN with attitudinal qualities to service and retain our State of Michigan customer Occasional travel is required Department Preferences Bachelor’s degree preferred Three years’ customer service and/or membership experience preferably in the State of Michigan department with state benefits knowledge Working knowledge and experience in NCOMPASS/MEMBERSEDGE/FACETS/MARX Ability to provide root cause analysis to claims and membership problems Strong...
AF Group
Detroit, MI
Full Time
