3 customer care consultant jobs found in Detroit, MI

  The Workforce Management (WFM) Team Lead role operates within a fast‑paced, highly dynamic environment focused on driving real‑time performance and operational efficiency. This team plays a critical role in balancing service level expectations, staffing demands, and business priorities while responding quickly to changing conditions across the organization.   Perform administrative and basic leadership duties by planning, directing and coordinating daily activities of the department. Contribute to planning, creating and implementing the department’s vision and strategy aligned with the company’s strategic business plan. Assist in the development of corporate standards, technology architecture, technology evaluation and transfer. Manage one or more functions related to business and systems analysis, application development and process improvement.   Provide project management, technical leadership, and business consulting to corporate customers that build...

This intern will support the MA core team with the day-to-day functions of managing the Business Partner servicing team and internal call center operations through reporting, data analysis, and project coordination. This role provides exposure to vendor management, performance metrics, and operations strategy. The intern will contribute to cross-functional initiatives, assist with educational materials, and support planning efforts for Business Partner site visits and internal events. Our intern will gain hands-on experience in business operations, learn how to develop and build professional relationships, develop analytical and communication skills, and build a strong foundation in vendor and call center operations.    In this role you will: Pull and analyze daily reports and performance metrics.  Develop presentations and educational materials based on call center needs.  Support planning and execution of Business Partner meetings and site visits, as well as internal...

The Director Government Programs- Planning & Consulting position is responsible for driving the execution of strategic analytic priorities for Government Programs and CFO areas through business planning, consultation, and delivery oversight of data, analytics, and modeling capabilities. This role promotes the use of AI, automation, and best-in-class technology across teams; drives organizational priorities and business outcomes as the consultative partner across analytics, operations, and modeling teams by managing and coordinating execution of insights, tools, and governance.  The Director leads, organizes and executes governance of Medicare Advantage analytics ecosystem working closely with MA segment leadership; establishes internal consultative intake and delivery of best-in-class data and advanced analytics / AI driven insights to support key segment initiatives and goals; partners with other government programs analytics functions and other key stakeholders...