39 operations jobs found in Detroit, MI

This intern will support the MA core team with the day-to-day functions of managing the Business Partner servicing team and internal call center operations through reporting, data analysis, and project coordination. This role provides exposure to vendor management, performance metrics, and operations strategy. The intern will contribute to cross-functional initiatives, assist with educational materials, and support planning efforts for Business Partner site visits and internal events. Our intern will gain hands-on experience in business operations, learn how to develop and build professional relationships, develop analytical and communication skills, and build a strong foundation in vendor and call center operations.    In this role you will: Pull and analyze daily reports and performance metrics.  Develop presentations and educational materials based on call center needs.  Support planning and execution of Business Partner meetings and site visits, as well as internal...

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM. Assist in preparing information and research materials to identify business problems, offer recommendations and assist  management with implementation of solutions.  Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization. Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.  Analyze...

Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru. The Operational Excellence Lead will drive transformation by leveraging advanced technologies and methodologies. This includes applying AI and process mining tools to automate and optimize servicing operations, using data-driven insights to improve performance, and ensuring process standardization across countries. The role requires strong expertise in Design for Six Sigma (DFSS) to design robust, scalable processes and foster a culture of continuous improvement and innovation. The Lead will...

Non-Exempt/Bargaining Unit Posting Local/Seniority Unit – 2500/4201 Date Posted Internal – 9/18/25, Deadline Date – 9/25/25 Department – 104700 Property Management Salary Grade – K Job Code - X285A Number of openings – 1  Shift – 7:00am-3:30pm M-F, please note shifts may change based on vacation relief. Site/Location: Detroit, MI Status – Regular Full Time       This position is responsible for the safe, reliable and efficient operation of all Detroit Service Center equipment and systems, as required to provide an optimum work environment for all facility personnel, data processing, and print center devices, critical to servicing BCBSM customers. Also, responsible for provision of emergency service response to all site emergencies, maintenance of all assigned spaces and equipment, and oversight of all contractor activity for protection of the BCBSM work environments for all buildings as assigned within region. Operate and maintain the Detroit Service Center...

Responsible for managing infrastructure that supports the Third-Party Administrators (TPA) product solution that allows BCBSM to bring competitive product offerings to market and support the product moving forward. Serve as a liaison between the group, operations, group account leaders and Information Technology to ensure roles, responsibilities, and performance expectations are clearly defined and followed by all for effective operations. Define and lead a process to support and manage FlexLink relationships that exist with TPAs as well as customer groups who support this solution. Work with operations to clarify roles, responsibilities and expectations; Support new programs, initiatives or regulations. Manage, create and enhance reporting for Flex Link related performance to ensure timely claim processing.  Partner with operations to establish an appropriate cadence and produce a performance tracking...

Why GMF Technology? Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry. Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact. Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Detroit, MI or Arlington (AOC1), TX office. Please note: We are unable to provide any type of sponsorship for this position currently.  About The Role: The Senior Microsoft 365 Business System Analyst is a senior technical specialist responsible for architecting,...

SUMMARY:  This position is responsible for the Medication Adherence program for BCBSM senior members. The Director will design and execute a multi-year strategy that improves adherence rates and achieves Star measure performance goals. The Director will report to the Managing Director of Pharmacy Quality and oversee a large, multidisciplinary team of pharmacists, pharmacy technicians, data analysts, and external vendors. This role requires strong cross‑functional collaboration with clinical, operations, IT, finance, and external partners to integrate adherence initiatives, drive performance, and apply emerging digital tools and analytics to scale impact. The ideal candidate combines deep pharmacy expertise with proven leadership, strategic thinking, change-management skills and the ability to influence stakeholders at all levels. RESPONSIBILITIES/TASKS: • Serves as the department lead and subject-matter expert for CMS Star Medication Adherence measure performance; interpret...

Functions as a highly skilled internal control consultant responsible for conducting audits/reviews of business processes, business units, vendors, suppliers or Par Plans, and/or providing risk education and consulting services on behalf of the corporation to mitigate risk and assess the control environment of each audit unit. Provides guidance and training for audit team. Conduct internal audits and reviews to identify risks, document established controls to mitigate risk and assess the control environment of each auditable unit. Communicate issues, audit results, and recommendations in a clear and concise manner to appropriate levels of operating and executive management, including activity updates to the Audit Committee of the Board of Directors.  Assist in the development of the annual audit plan through risk universe identification. Facilitate project risk assessments and lessons learned sessions. Conduct management...

Why Quantitative Pricing at GM Financial?  The Sr Quantitative Analyst - Pricing plays a key role in enhancing pricing strategies and processes through pricing model development and data driven business solutions. The Associate will focus on improving model integrity and accuracy through the collection, analysis, interpretation, and presentation of origination and forecast data. They will also apply advanced quantitative and analytical skills to improve decisions supporting various internal clients. This position will interact with many other departments to achieve overall company objectives. About the role  Develop and maintain complex pricing models and perform profitability analysis for all of International Operations  Monitoring and validating model performance and updating models as needed  Developing and maintaining various databases, technical models, and reports required to support product and pricing proposals and analytic responsibilities...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...

  The Workforce Management (WFM) Team Lead role operates within a fast‑paced, highly dynamic environment focused on driving real‑time performance and operational efficiency. This team plays a critical role in balancing service level expectations, staffing demands, and business priorities while responding quickly to changing conditions across the organization.   Perform administrative and basic leadership duties by planning, directing and coordinating daily activities of the department. Contribute to planning, creating and implementing the department’s vision and strategy aligned with the company’s strategic business plan. Assist in the development of corporate standards, technology architecture, technology evaluation and transfer. Manage one or more functions related to business and systems analysis, application development and process improvement.   Provide project management, technical leadership, and business consulting to corporate customers that build...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Auto Field Appraiser- Detroit, MI PRIMARY PURPOSE : To handle field appraisal assignments for our corporate fleets and insurance clients with an emphasis on Auto's. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Set appointments same day, inspect within 24 hours and write estimate car side Depending on location - appraiser is expected to write 6 to 10 estimates per day Ensures proper vehicle tear down Determine repair time allotments and required labor operations...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   This is a hybrid position reporting to our Detroit office 2 days a week. Senior Trial Attorney – AAA/The Auto Club Group Reports to: Supervising Practice Leader Responsible for litigation of Circuit and Federal cases of unlimited exposure where there is a multiplicity of complicated legal and factual issues involving the more serious injuries, excess damages, and high exposure litigation of identified legal issues which the Company may pursue through the appeal process.  Primary Duties and Responsibilities: Case Management and Preparation: Analyzes, files, reviews all allegations, and renders legal opinions to Claims personnel regarding evaluation and disposition of injury cases. Prepares responses to civil complaints, files and...

Perform functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures.  Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Support highly complex business processes requiring design or integration of technical solutions that may cross multiple functions of the business. Design, create and implement technical solutions. Serve as a lead role.   Business Analysis Conduct data gathering and analysis to understand business strategy requirements. Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction. Evaluate ongoing...

Description The Senior Managing Director – Captive Insurance Banking is responsible for the oversight and growth of the business, emphasizing the sale of letters of credit, trust and investment management products in the captive insurance space.  The candidate will provide strategic leadership, foster client relationships, manage financial performance, mitigate risks, and develop a high-performing team. Duties and Responsibilities: Develop and implement the division's strategic plans and initiatives, aligning them with the overall goals of the organization and emphasizing comprehensive customer solutions through the sale of letters of credit, trust and investment management products in the captive insurance space. Provide strong leadership to the banking teams, setting clear objectives and fostering a high-performance culture. Build and maintain strong relationships with corporate, specialty, and...

Responsible for financial performance functions, including budgeting and forecasting, performance metrics, and assisting with the planning, organizing, and directing of the company’s financial plans and policies. This position is responsible for the customer experience related to financial analyses and reporting and ensures financial viability through proactive analysis and sound administration of policies and procedures. This role is responsible for communication and coordination of financial matters with Senior Health Services executive leadership. This position also supports the establishment of the financial vision and strategic direction of the business unit in support of corporate goals and objectives, and implements and monitors leading and lagging KPIs to assist leadership in directing outcomes RESPONSIBILITIES/TASKS:  Build influential partnerships across the enterprise and provide a profit and loss perspective.  Oversee how the parent company of Blue Cross Blue...

Department Preferences Blue Cross Blue Shield of Michigan is looking for a motivated and curious Analytics Manager to define analytics strategy for the growing ACA Individual market segment. In collaboration with segment leadership, the candidate will be responsible for defining analytic and reporting priorities for the segment. With matrix partners and teammates, they will define reporting needs within and outside the segment and ensure segment needs are addressed. With their team, the candidate will be responsible for developing, operating, and maintaining analytic capabilities that fall within their team’s scope. They will use their capabilities and other sources to develop insights to inform executive decision making regarding product, marketing, distribution, and participation. The ideal candidate will bring several years of experience in government health programs, especially the ACA Individual market.   ACA market experience Familiarity with writing code (R,...

The Director, Government Programs- Data & Engineering drives the execution of data use and adoption for Government Programs and CFO areas. This role promotes the use of AI, automation, and best-in-class technology across teams; will partner with business, technology, product, and operations leadership to lead the delivery of business imperatives. The Director will ensure access to accurate and high-quality data and provide support for reporting, analytics, and modeling across finance, controller, actuarial, UW, and Government Programs. The role leads the design of member level constructs across CFO, Commercial, MA, JVs. The Director also supports working with IT and ensuring migration of off legacy analytics systems (CADE/IDAP) as well as support for reporting and visualization creation working with business partners. Drive coordination with enterprise stakeholders (e.g., IT, ACoE) alongside the Actuarial, Finance, Underwriting, and Government Programs Planning...

The Director Government Programs- Planning & Consulting position is responsible for driving the execution of strategic analytic priorities for Government Programs and CFO areas through business planning, consultation, and delivery oversight of data, analytics, and modeling capabilities. This role promotes the use of AI, automation, and best-in-class technology across teams; drives organizational priorities and business outcomes as the consultative partner across analytics, operations, and modeling teams by managing and coordinating execution of insights, tools, and governance.  The Director leads, organizes and executes governance of Medicare Advantage analytics ecosystem working closely with MA segment leadership; establishes internal consultative intake and delivery of best-in-class data and advanced analytics / AI driven insights to support key segment initiatives and goals; partners with other government programs analytics functions and other key stakeholders...

Job Responsibilities Manage the full systems development life cycle (SDLC) for workload automation scheduling tools, including CA‑7 and supporting products such as CA Datacom, CA‑11, and the CA‑7 Web Client. Lead the design, configuration, installation, and ongoing maintenance of all scheduling and related support products. Administer users, groups, security protocols, and system policies associated with CA‑7 and CA‑11 environments. Perform installation, renewal, and maintenance of digital certificates to support secure system access and file transfer operations. Support secure file transfer processes, ensuring proper use of SFTP, Connect Direct Secure+, and other secure data‑movement methods. Provide administration and support for mainframe-related third‑party software. Knowledge & Skill Requirements Prior mainframe batch programming experience, including installation and administration of third‑party mainframe software. Strong working knowledge of CA‑7, CA‑11,...